T-Mobile

⁰⁵⁄₁₅ We went to this location to start new service. We had been communicating for over a week with this specific store, various employees. We went for an LG Leon promotion for prepaid ($ 50 phones, with rebate) when we went in we were told we had to buy the phones outright, our best bet was a hybrid account and paying $ 150 for each phone was best as we would be refunded via rebate rather quickly. We decided to go with it purchasing two phones, two new lines and paid for one month of service ($ 450) and assured by Omar (our sales rep) we would be refunded our $ 300 within 4 – 6 wks. Today it is ⁰⁷⁄₂₈. We have been given nothing but the run around. No refund.
I called the end of June because my rebate wasn’t even on the «rebate tracker» and the store manager said our rebate was «missing». He said he would resubmit it personally and send a copy of the receipt. He said they went by the receipt date so don’t worry. this wont take longer than a couple of weeks.
Last week the 17^th I called the rebaste center and a supervisor informs me one rebate was approved, the other rejected because it wasn’t purchased within the promotional time frame (the phones were purchased the same day at the same time) she says she doesn’t have the serial number or information. I need to call the store to get more information and call her back.
Today, I called and submitted the serial number after finding the box because this Tulsa T-​Mobile store won’t return my calls or help me! The rebate center today informs me my rebates haven’t even been moved to «approved status «and could take another 6 – 8 weeks!
As a single income family, paying that much money is a hardship, being lied to over and over and a store manager unwilling to answer the phone, return a call, own up to his mistake or correct this is unacceptable.
Please don’t waste your money! They received their commission and credit for this sale and didn’t do anything to make this right for us. I can’t believe I left ATT for this!