T-Mobile

I am very satisfied with TMobile. I’ve been with them for 5 + years and never had a bad experience but this weekend had been the best customer service I’ve received so far.
Colin O’Donell was AMAZING.
He listened to our frustration (apparently we didn’t have JUMP on my second line) and was able to work with us to upgrade my BF’s phone from a Note 4 to a Galaxy Edge6+. I appreciate his honestly and being patient with my boyfriend and I when making a decision and steps to take. Seriously, he turned my boyfriends irritated Friday night face to a huge smile. And trust me. it takes alot for him to get out of a funk. After there for about 45 minutes we got what we wanted and even came out with 2 phone cases. Colin listened, suggested, joked around with us, and showed he actually cared and we weren’t just a commission bonus for him. I’ve never been happier with the service. We left super satisfied and will go back to Southcenter Mall TMobile only for him. Thank you colin!
P. S. he let me take his picture!

My husband and I came in to get a receipt for the purchase of our iPhone in order to show Apple, to help us unlock our phone.
Carrie the store manager was undoubtedly the rudest manager I have encountered in customer service. I stated that Apple told us that receipts were saved for around 7 – 10 years. She condescendingly said ‘no, it’s 5 – 7′. She proceeded to be rude by, telling me ‘she wasn’t finished’!
I looked at my husband who also, could NOT believe she was being so rude.
I am however, grateful for Steve and the other employees that assisted us.
Carrie the manager at the Southcenter T-​Mobile needs to be re-​trained in customer service and politeness.

Came here today this morning and had a blast. Was helped by a very nice lady named Crystal. She was very helpful and very cute.

If I could give them more stars I would! The rep that helped my husband and I was amazing! When we st up service with T-​Mobile we weren’t placed on the right plan so we couldn’t process an upgrade which really aggravated me! The store rep took his time with us and called customer car to have this problem fixed which really made me happy! Not only did the rep do this but he also managed to get us a credit and gave us a phone case for free! My husband and I both walked away with new phones that we couldn’t be happier with and I myself wouldn’t switch carriers if givin the choice! Plus seeing as how I work for a different carrier he was able to explain it to me in terms that we both understood using the terminology that I use every day at work which I got to explain to my husband all the terminology and what it stood for which was pretty awesome lol! All around I had an awesome experience and that rep deserves a raise!

5 Star rating for T-​Mobile as a «peoples Company».
I switched from greedy. Nickle-​diming Verizon (and prior to that totally rude AT&freakin’T) and these guys are awesome. I rx you make full use of their unlimited data (throttled at whatever threshold you can afford) and get a «capable and new» iPhone or Droid so as not to handicap yourself. Great service most places in the Puget Sound. Spotty some places and in buildings but super deal at $ 60 for u/​l everything.

I’m going to give this store a 5 star review because they have helped me both times I have went to this specific location.
The first time I went in (2 weeks after the 5s release) looking for a white iPhone 5s which they had in stock as of that morning. I was waiting for that model/​color combo for a couple weeks and was pleased to get one fresh off the pallet. The second time was today.
I was ready to cancel service on my iPad Air because of a hack job T– Mobile did at their Everett mall location.
With some research in my account they changed the plan to reflect the 200MB monthly freebie instead of making me strictly a prepaid internet user. Everything was set up wrong and the network didn’t even register my SIM/​IMEI because nothing was saved on my initial set up of my device.
The $ 10 I was charged at the other location for a new SIM that I didn’t even need was credited to my account and all is well.
I brought in a new unopened iPad Air and these guys got it up and running with in 15 minutes of me getting to the store and waiting for general care to answer the phone to cancel the old data line which was incorrectly set up at the Everett Mall.
Some of my faith has been restored. I’ll just stick with this store from now on.

Sleazy business practices. They will lie straight to your face to make a sale or signing. I was promised a $ 50 phone credit for signing up for a plan and never got the credit. Make sure to get everything in writing before signing anything. Don’t trust a single word anybody there says, ESPECIALLY the Leads/​Supervisor. The lady about 5’6″ her name starts with a V either (Valerie or Vicky) was the one that lied to my face. Her minions played along with the lie. Stay away from this store. They should be reported to the Better Business Bureau for their practices.

horrible experience with this store. Imagine buying phones, they don’t work, so you return them the next day. You’d think you’d get your money back. Wrong. They hassled us over restocking fees and told us that they are going to have to work out how to return the money since we didn’t have the credit card with us (611 said it would not be a problem). It has been over 1 month and we still have not been given a refund. They have promised us many times that they would do it, but they haven’t yet. Despicable.

10÷29÷13 EDIT
I walked in today trying to get a new SIM card for my dad. They tried to charge me $ 20… TWENTY DOLLARS.
Wait a second, does that say FREE? DOES IT? WOW, IT’S FREE! Why were they trying to charge me $ 20? He said the store is under «strict protocol». Strict protocol of being liars. Even before the $ 10 discount on the website, DOES IT NOT SAY THAT THE SIM IS ACTUALLY $ 10? I even said that to him. I said, «I could swear that they’re $ 10. When did they become $ 20?» He told me they were always $ 20. Right. I’m not giving you $ 20 to go buy dinner tonight, honey. Sorry!
This is the CORPORATE store. Aren’t there set guidelines?
ORIGINAL REVIEW
So I went in looking for a new cell phone. Specifically I wanted the HTC one.
****THESE PEOPLE ARE LIARS AND ARE ONLY OUT FOR THE COMMISSION DOLLARS. ***
So specifically, I was told I could not get an upgrade because my plan is not up yet. That’s fine, I wasn’t looking for an upgrade. I was looking to buy a new phone outright and pay full price. The lady (brown hair, about 5’6″ I forgot her name but I have her employee number) told me that since my upgrade is unavailable, I cannot buy a phone for full price. I must buy a phone as a prepaid device and buy a prepaid plan. SHE’S A LIAR! SHE WANTS THE COMMISSION THAT BADLY. But the sad part is, EVERY EMPLOYEE IN THE STORE DOES THIS AND SAYS THIS. You can buy a phone at full price at any time so long as you have service existing with T-​Mobile. Not only did she charge me more than the phone was listed, she incessantly lied to me more when I went back to the store the next day to ask for my money back (the $ 30 for the prepaid is gone as it is nonrefundable and this detail was not mentioned to me and I would have had no way of knowing that).
I told her I had called T-​Mobile customer care to buy another HTC ONE on my phone line the day after she had sold me a phone and that all the information she had fed to me was not matching up to what I was told by another corporate T-​Mobile employee. She quickly issued me the the difference in the costs.
They’re liars. When I walk into a store uninformed, I expect truth coming from the salesperson. I’m escalating my complaint. I’m going to make sure someone hears me out on this. Everyone works hard for their money. My money goes towards her paycheck. She realized that and decided to be sketchy and take as much as she could. You tried to rip off the wrong person!

unprofessional and rude.
the very first time i’ve decided to come here i was appoached by a guy who seemed nice. he asked for my name so i can be listed into the wait list to get helped. so i dont have any complains about this guy but when i was finally get helped by an asian lady who was really rude and just not nice, she did not want to cooperate at all. she did not seemed like she wanted to help me. her explanation of things were really really confusing. she just refused to cooperate and i did not get a new phone that day.
few months later i came back because tmobile was finally selling iphones. same routine happen with the wait list and this time i was helped by a different lady who was complete clueless about everything. everything she told me was different from what the online page said. the prices were way off so i decided to leave because she was obviously clueless. i ended up getting my iphone5 for the price it was told online at another tmobile store away from southcenter. the price that the lady at this tmobile store said was overpriced and no one in this store will actually help you get the best deal. worst place ever

Abdul is the best. Great service, very helpful, professional, and with a great attitude.

I had a great experience at this T-​Mobile. I have had a phone through t-​mobile for many years and have walked into many different stores but the best experience I have had was at this location. As soon as my friend and I stepped in we were greeted by Jason. He listened to the problems we were having and immediately summarized what it was that we needed to do to fix the problems and the proceed to fix them. He took the time to show up how to prevent problems in the future and even showed us a few extras that we were not aware of. I highly recommend having Jason help you! He takes the time necessary and goes the extra mile to fix the problem.

Most of the time, you pray you don’t have to come to the physical store of your cell phone carrier.
It means one of few things:
Your phone broke
Your phone needs replacement
You need ‘something’ replaced or fixed
Mine happened to fall under needing a new «SIM» card as it wasn’t Wifi compatible apparently. How this happened; I have no idea.
They re-​designed all the ‘stores’ to now be hip and with all magenta everywhere. They try to be more ‘take a number’ type of feel but it just ends up making people feel ignored.
The guy who helped me was helpful and moved things along as quick as he could. The rest of the time was just spent waiting for him to be complete.

I’m not sure where this one is, but there is this one T-​mobile store right by the food court, by the front doors, and that place sucks. No one in there is professional and if you are a woman, the guys are all over you and flirting. I went in there and tried to get out of a plan with my brother and mom, and 2 guys told me two different things. One of them said I could get out of it without paying anything as long as I was staying with the company, while another guy told me that I couldn’t do that, I would have to pay the $ 200 termination fee. The guy who told me that was an As*****. He was SO rude and did not care at all. I went to a kiosk and told the guy there my situation and laughed and said I COULD get out of my contract, but I would have to sign another one. 6 months later, I am now with Sprint. I paid to get out of that company. It has gone downhill since the annoucement of the merger with At&t. It’s sad really. I did like them. About a year ago.

I purchased a case from Cellular Zone/​T-​mobile Limited in Tukwila, WA at the Southcenter Mall. I walked 25′ from the Kiosk and found that the guy had sold me a case that was for a much larger phone. I walked back and he told me all sales were final.
He then sent me to another Kiosk and told me that I could exchange for a case that I wanted. I wanted the Body Glove hard case for the G2. So with my pregnant wife and my daughter walked across the mall to the other Kiosk. At this one, we were told that they didn’t have the correct case… but they would be happy to give me another one… which was the exact one I left at the other Kiosk.
I was so frustrated, I walked away. So, it has your name on it… you own it. T-​mobile has poor customer service in general but for the most part that was from ignorance or laziness. This went across the line to blatant theft.
At this point, they have my money, the case, and I have no recourse. Gotta love T-​mobile.