Lush

Stopped in, it smells awesome. I was exhausted from a day of prom shopping with teens… UGHHH… they sat me down let me try out some awesome scrubs, shower gels, and lotions. I relaxed, bought bath bombs, an shower gel… yum… girls here were great.

Erica from Lush is an absolute gem! She recommended some great products for me to try and I am in love. She knew her product and was interested in educating me rather than just selling to me. Great experience!

They have so many wonderful products and they are natural products! The shapes and colors are so cool and the return policy is terrific!

I use couple of their stuff along with the bath bombs. I was shocked to find a sharp plastic piece in my bath bomb while taking a bath. I was extremely disappointed as these things are not cheap! The fact that my nieces use this too concerns me and I will be making sure to let my family and friends be aware of this huge problem. This is definitely not safe.
2 stars for good customer service at this store although sometimes sales associates can be a bit pushy. I’m currently trying the tea tree toner and vanishing cream. Both seem good thus far.

Wow the customer service in here is amazing!!! I had a double stroller and all the staff members I encountered in the tiny store helped my maneuver around other customers! They also helped me figure out some great gifts for my nieces.
The store smells amazing!
Everything is decent priced for what you are getting!
I can’t wait to come back and explore some more away from the holiday rush!

I went to return an item. That I only bought 5 days ago and I had the receipt for it and the lady wouldn’t allow it. This product was made for oily skin and I have dry skin so I was dissatisfied and she came up with some bull shit excuse that I had to bring the previous receipt (that didn’t even have anything to do with this product on there) to do the return. Really? On the receipt it says «bring in the item with the receipt within 31 days of purchase and we’ll return it for you» so when I go in for a return do I have to bring every receipt I ever had from lush to return an item THAT DOESN’T HAVE ANYTHING TO DO WITH THE ITEM IM RETURNING? I had the receipt, it was only 5 days ago, I had the product. You’re a shitty person you purple haired bitch. Never going in there again. Who comes up with that bull shit? Who’s return policy is that? No ones.

This location had the toner I love in stock. That never happens at other locations!
I was able to walk in, immediately find what I was looking for, pay, and I get out of there before anyone could try to sell me some new amazing product that I totally would have compulsively purchased.
Lush has amazing face scrubs, spray toners, and fresh face masks. Their bath bombs are so beautiful that I never want to actually use them. Not many people know, but they also have a super sexy chocolate massage bar, with Shea butter and chunks of actual chocolate inside.
I will be back in a month to get another bottle of tea tree water!

I went to LUSH for the first time, and was completely disappointed. Glad I only bought one bath bomb! The soaps and massage bars are the only thing that entertained me and some smelled so good like pudding and cake and I wanted to eat it but a tiny chunk of soap for 14 $ no way!
I wanted to smell the body butters! And other things and try a soap, etc. Like how in Bath and Body Works you can simply be left alone and do what you please in that way. But in here I felt rushed to choose something and get the heck out so I don’t have someone following me around like a dog sniffing my butt. The customer service is beyond friendly but more like creepy family out of a super sugary fake sit-​com, the ones that eat people. For instance, I was smelling a conditioner, cringing at how bad it smelled, and this lady was talking to me so much about all the products and bath bombs and presentation they were going to do; As i did not share eye contact once nor respond, plainly she saw I was completely uninterested but still continued to annoy me and then the weirdest part.
She stopped talking. And got quiet. And just stared at me?
While I was talking to my boyfriend who was with me and looking at stuff in the same area. I was so terribly uncomfortable, and it wasn’t just my social anxiety either. So I walked away and went to another area and 2min later she came back and asked what I was smelling and what I thought about it and about new products. So damn annoying. I almost smacked her.
As for the products…
I wouldn’t say they are worth the money.
The shampoo and conditioner and hair masks are so tiny compared to what I thought it was! Basically smaller than a pint of ben and jerry’s for like 20 $+!? NO WAY! And most of them smell awful. Almost medicinal or a strong and dusky scent. I understand the products are natural, but it seems they like to saturate most of their other products in perfume, why not use essential oils for gentle fragrance? The scents on most of the things arent very desirable all in all. But from some things here and there, smell AMAZING. Some like a richly scented fresh fruit, some like a yummy flan/​pudding and some like cake, or gentle floral scents. When I saw the face masks the containers are so small it looks like you can only use it twice! I was shocked!
A lot of the bath bombs smell way too musky, very ancient like incense and old lady perfume, not good.
I got the sakura bath bomb and it was nice, relaxed my body so much to the point I almost fell asleep, and it made my skin very soft! But it was 7 $.
For that price I can make 10 bath bombs simply! Luckily I remembered to divide it into 4 pieces so I can make it stretch into more than one bath.
LUSH seems like a place for hipsters who are into this whole «natural» way of living. Or simply people who are vegetarian or vegan who want a guaranteed product to not have any animal product in it, which is great!
BUT, my advice is that if you want natural products, its a lot easier to make beauty products by yourself. I have made my own soap, conditioner, hair mask, face mask, bath salt, bath bombs, lip scrub, body scrub and face toner before. Easy simple ingredients with amazing results. That way you really know whats going in your products, you can buy all organic products even to make those.
All in all, I just don’t think I will ever go in there to buy much. Maybe try the tooth paste tablets because it seems efficient for camping, that and splurge on the tiny bar of soap that smells like goodies, a massage bar, henna, and a body butter. But that’s all I will try. Maybe I’ll be more convinced to buy a product if they donated a percentage of that money to charities, and had better packaging on most of their products, as well as changed the way their employees interact with customers. For sure only going to shop on their online store, for comfort, especially that I know what I want.

I’ve been fortunate that I never get hounded and I always get an employee that tells me which product I really need and to really just get the one. Its quite lovely for me.
The only thing I actually despise is the show they put on about how natural and environmentally friendly they are. This isn’t a problem with this particular store but with the company. They use preservatives that could be updated to be more friendly to the environment but they don’t cause the ones they currently are still using are cheaper than the safer ones. Also what is with all the added fragrance?!
I have very, very sensitive skin, I am allergic to most chemicals that are placed in beauty products, which is why my mom makes the soap and lotion we use at home. However they claim their products are safe even for the most sensitive skin which makes me laugh, I cannot have fragrance in my products, it irritates my skin and causes me to break out in hives if there are too much in a product. They claim they’re natural and friendly to the environment yet they use cheaper alternatives so they can really make a profit. I’ll probably just go back to making my own bath bombs and bars.

I’m reviewing this purely based on customer service. Every time I go into this store, I am harassed to buy other products. I usually go in on a mission. I don’t want to feel like I’m working with a car salesman. It’s ridiculous that I can’t just go in and buy what I want without being asked 6 times if I need conditioner or lotion or bath bombs. Ugh.

Rudy was so nice and helpful: D I walked in kind of at the last minute wanting to see if they have anything with grapefruit in because I love citrus products! He didn’t rush me at all and actually wanted to demonstrate the product on my hands! I went with the happy hippy shower gel & Don’t look at me face mask and I am very glad with my purchase!

Lush products have been very good to me, and you can read innumerable glowing reviews of their individual products on their website. I wanted to say that for people who have had a negative experience shopping their downtown Seattle store in Westlake Center — try going to the Southcenter location next time. I’m an introvert who doesn’t like overly-​pushy salespeople, and the employees at their downtown location are legendarily aggressive.
I’m happy to say that my two experiences shopping at this Lush location have been relaxed and pleasant. Both times, I was greeted cheerfully by an employee who asked if I needed any help; when I demurred, she left me alone to browse. As soon as I actually wanted assistance, I had a happy and helpful salesperson to guide me, without any of the upselling or pushiness that I’d feared.
One downside: if you’re sensitive to strong fragrances, this place isn’t for you. I can hang out in there for ten minutes or so, but then I need fresh air. Most of their products individually smell wonderful and don’t bother me at all, but the combination of so many different fragrances — particularly the more floral items — can be a bit overwhelming.

I LOVE Lush products! I tend to splurge at least once a month on some bath bombs. I have been using their products for several years now, and I go in and know exactly what I want and I get back out. So… in that sense, STOP bombarding me trying to sell me other stuff I don’t want. When I tell you repeatedly I don’t like floral scented type things, DON’T try to sell me something with rose petals, etc! The reason I come into the store is so I don’t have to pay the shipping online and I can have my product immediately. Lush– you really need to get a new training plan for your sales associates. Not everyone wants to be bombarded.

Great store. I enjoy the massage bars and bath bombs, but its all good stuff. Staff need to not follow you around when looking.

Love Lush — have been shopping at Lush long before they were in the US (love the one on Robson street in Vancouver). Staff was super friendly and helpful. The bathbombs are so much fun and there products are great. Minus 1 star because it is so stinkin expensive and they don’t do coupons, specials (at least that I can find).

Dear lush,
I love you. I really do, but going into your stores have now become such a hassle I’m really on the fence about if your product is worth the time, money and effort. Everyone else has gone over your awesome stuff, cruelty free, recycled packaging ect. There are two huge problems I have with you guys.
1. The tubs. Yes, recycled. Yes, cost effective. Yes, a pain in the ass to use in the shower. I have to decant almost every product I purchase into a squeeze tube or pump. That way I can get the most use out of the product I just spent 40 $ on. And it doesn’t get diluted by the water from my shower. (I’m looking at you sea salt scrub.) I’m already spending a lot, add on an extra couple bucks so I don’t have to go to the hassle of changing the vessel would go along way.
2. The hard sell. I’m clearly not the only one. Some times i like to just go in and get the one thing I need. Instead of being attacked as soon I walk in the door. I would like to make my own decisions on what I purchase not some chick with a nose piercing. It really makes me feel uncomfortable going into your stores. Enough so, that I feel like it’s almost not worth it.
I’d love to keep shopping with you. Your products are great. But the customer service is way too hard core.

I really enjoy Lush products, even though I can’t afford most of them. I love how their stuff is natural and cruelty-​free. Not to mention that everything pretty much smells delicious. Their shower smoothies are great for making your legs feel like baby dolphins after shaving. And as a frequent traveler, I find their solid shampoos quite brilliant.
That being said, I can agree that the salespeople are a bit pushy and invasive. I suppose it’s a necessity when you are selling bath products for $ 5−40+. However, my recent experience wasn’t that bad. The salesgirls were really nice and more focused on explaining the products rather than trying to sell them to me. The conversations were pleasant. The free sample was also very generous. I’ll definitely be back!

I really love Lush.
The bath bombs are so great. My faves are Sex Bomb, Pink and Softy. They are these balls of baking soda and natural, organic goodness like flowers and minerals that you toss into the bath while it’s running that dye the water sometimes and will fill your nostrils with wonderful fragrance. Add a luxury bath melt and it’s pure heaven.
The shower scrubs, shampoos, massage bars and lip balms are also the bomb.
The make up is strange to me, and I avoid it.
The sales people are really in your face. They mean well, but they are on you every minute and insist on doing hands-​on demos. I gave in once and I was at the mercy of this super zealous brunette who went through 3 products before I was able to escape her grasps.
I’ve been a fan of Lush since my first time at a store in Vancouver, BC in 2001. I drive from Seattle to Vancouver occasionally, and I’d always stop in to Lush when possible. Then the Portland store opened, then the one in Bellevue, then finally the store in Tukwila. It’s great to visit Lush so close by! Don’t scare me off, salespeople!

I love Lush. Love love love.
My favorite? You Snap the Whip Body Butter exfoliating bar. I want to roll around in the fragrance. Mmmmmm…
I took the 5^th star off because I cannot, for the life of me, shop here comfortably. I appreciate being greeted and helped, but dammit I don’t NEED you to give me a personalized tour of every. single. product. I. look. at.
Eventually I’m going to just cut someone off. I’m hoping it comes out as nicely as possible.
Go away. PLEASE. Let me shop in peace.

I love Lush. Utterly and madly adore it. Below is my previous review. But I had to add another star because of Allison, my new skin care BFF. Lush people are always friendly and fun, but she takes it to a whole new level! Pretty much would go here just to hang out with her!
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I adore LUSH products. It is pretty much the only place I can go and not be allergic to most things, and have products that WORK. The best skin care line I have ever found (including some many MANY times the price). The fresh face masks can only be gotten in store, and they are divine. I like that I can get a sample of pretty much anything, which is great for those with super sensitive skin like mine (since I never know what I will react to). You can also bring almost anything back, so if it doesn’t work out you aren’t wasting your money. This store does have over eager sales people — its a bit much. (Its a MALL people, that’s what sales people in the mall do!) But just politely tell them you’d like to be left alone and they are very nice about it