La-Z-Boy Furniture Galleries

I’m writing about the Lazy Boy furniture store in Lynnwood (Alderwood). I had been hunting for a replacement for our well used, 28 year old couch and chair for nearly 2 years. I was set on a sectional, but, couldn’t find one that was comfortable AND in our budget. I didn’t really think about Lazy Boy. but, I stopped by one day and was really happy to see such a good selection of sofas. Long story short, Vivian greeted me, showed me around, then let me look. I found my sectional! Comfort, many finish options and, even though it was more than I planned on spending, I wanted it. Vivian let me know there was 36 months SAC and at no time did I feel pressure. I did want to take samples home and talk to my husband. Fast forward. my sectional was ordered, delivered (Steve and Derek were great!), the old couch taken away and, today, I received a follow up call by Lillian to make sure all went well. Good service, great product and I’m laying with my dog, writing this review. Thank you!

I was sold defective furniture off the Lynnwood show floor, and was treated HORRIBLY by management upon discovery. La-​Z-​Boy is NOT what you think, or is not what they used to be. Specifically, Kelle and Sherry had not a care about the customer who spent $ 2000 in their store and did not get what I purchased.

The reviewers are sooooooo right about this business. They have my money but I don’t have my furniture! Purchased an in stock couch, and a chair that was in order & should be in within 4 weeks from Oct 8^th. So we called after 4 weeks. Was told have to call back tomorrow to talk to my salesman. Called him back & was told the chair had been shipped. 9 days after that called back. Hmmmm said the guy I talked to. It was shipped. Don’t know why it’s not here! Well can I at least get the couch that is in stock? Ok! He said. The earliest delivery available is 12 days from today. REALLY!!! You can talk to the sales manager. His name is Eddie. But. Of course it is — ‘his day off’. So I have to call him back tomorrow. For what? Not sure. Can he find out when I will get my chair that I paid for? Can he expedite delivery on my in stock couch. Don’t know. What I do know is I won’t be buying furniture from Lazy Boy in Tukwila again.

I will admit I am a fan of La-​Z-​Boy furniture since it seems to be a prevalent choice of furniture in my family since I was a kid. I equate La-​Z-​Boy with quality. Many years ago I bought a sectional couch from La-​Z-​Boy in Tukwila when they were at their old location, so when I moved to a new apartment where a couch that size simply would not fit I returned to La-​Z-​Boy for a smaller option.
Their new showroom is much larger than their previous one, and there was plenty of parking which was rather nice. La-Z-Boy’s showrooms are setup in much of the same way as any furniture store with various couches positioned to make it feel as homey as possible with smaller furniture off to the corner. They have a kiosk for credit card applications, so that a person can apply for credit even before selecting merchandise to see what you’re approved for.
I had a rough idea what size I was looking for, and what fabric I wanted. Having a pet, I knew leather was not a good idea, yet I was tempted with some of their leather selections. The nice thing about La-​Z-​Boy selections is that there typically is a variety of colors to pick from even from what is displayed on the showroom floor.
I was immediately greeted and tagged, for lack of a better word, by a sales associate. She was very cordial and respectful when I told her I was just looking for now, and she only occasionally and briefly checked up on me as I wandered the store. I never felt that her presence was overbearing or pushy, but at the same time I always knew where she was.
When I asked for her help she made great recommendations. She took in account my height, size, and room size to make a perfect suggestion that has become a favorite location in my new home. I set them up for home delivery and they were able to squeeze me in before the rest of my apartment’s items showed up, which was also very nice.
The delivery team that arrived were perfect gentlemen. It was a particularly hot day, because for some reason I keep picking the hottest day of the year when moving, and they did everything without complaint. They arrived on time, wore boot covers when they entered my home, and put everything where I asked. They took the time to show me how to take the pieces apart for the next move. I really appreciated their professionalism.

Very disappointed with our experience. Went to Lazy Boy because of their longevity, reputation and a recommendation from friends. Picked out a complete new living room set; sofa, love seat, recliner, three (we thought) lamps and 2 end tables. Placed the order May 7^th. with 6 – 8 weeks delivery. Due to a «fabric delay» the sofa and love seat were held up (not La-Z-Boy’s fault). Received notice product was available August 8^th, but delivery (which we were paying for) wouldn’t be until August 16^th or 21^st. To his credit, Tony, our salesman, got that changed to August 13^th.
Here’s the unhappy about all this. Obviously, at least for us, this was a big purchase/​deal. My wife had to «ride nerd» on the entire situation i.e., not much communication after our initial order was placed from our sales person, or his (consultant”?) Sarah keeping us informed on the status.
When the product was delivered, one of the lamps, a torchiere, was not the one we had ordered, and a special lamp we had special ordered for our piano wasn’t on the order at all. The couch and love seat cushions were over stuffed and the finish work was lacking. Not representative of the floor models. The end tables are uneven and wobble. We have been told a «technician» will come by in 2 weeks, on the 30^th, to make everything alright. WTF?
Don’t know where the failure in communication initiated, certainly LZB will say it’s our fault, but we, especially my wife, made several trips and many phone calls to make sure everything was as we wanted. When she called today to try and straighten things out, the salesman was off (not his fault) but Sarah did not follow up. We have since found that the Torchiere (which was a floor model) has been sold-​hopefully we can get one from one of their other locations, and the special piano lamp was never ordered.
Overall, a less than enjoyable experience considering the significance of the purchase to us personally. Feels a lot like; «we got your money, we’ll deal with your issues if you press us hard enough, whatever». What was a very exciting event has turned into a situation of resolving serval annoying screw ups. For a company that specializes in home decoration, one would have expected more attention to detail.