Futons Plus

This place is awesome! I bought my futon and received it as promised on time. The customer service is excellent! I’ve purchased multiple futons for friends and family and will continue to shop here.

Last summer I came her to buy a futon for my son. The selection and quality are great. I should have written a review back at that time…
My son recently moved across country, taking the futon with him. He discovered that he was missing some important parts to the frame. I contacted Futon Plus and they had the parts in stock and offered to mail them to my son (he’d have to pay shipping).
I picked up the parts, since I already had a box of items I was shipping to my son, and when I asked how much I owed, I was told nothing. Pretty sweet!

Stopped by to buy a futon… Duh!
There were a few options that were in stock so we ended up picking one we could buy and leave with that day.
The owner? (I’m guessing) Was really helpful, didn’t try to up-​sell and told us the pros and cons of different mattresses.
He helped load the frame and futon into our truck for us.
We were in and out within a half hour!
The frame was easy to assemble (using 2 people), the hard part was getting the slip cover on the mattress but it wasn’t too rediculous.

Chance helped me with my purchase. He was professional and courteous and responsive to what I needed. I had to return an item and he was most helpful with that as well with no hassles. I found my experience with Futons Plus to be very favorable. I am happy with the bed frame I purchased and that it was relatively easy to put together.
The only thing I notice on this website that should be corrected is that they are closed on Tues/​Wed.

The quality of the items we purchased is of top quality, we love them. Customer service on the other hand has been terrible. Nothing happened the way we were told it would happen, the delivery dates were moved out from what we were told, and I had to call them to get this information. I had to have the delivery man to my house 2 times because I was told that the factory sent the wrong piece of furniture, instead of the double chair we ordered, the factory sent a love seat… again I had to call them for this information. When finally we received our furniture, we decided that we needed 2 more of the custom pillows that came with our furniture. Not that we wanted to, but I called and ordered 2 more pillows (no one else would have been able to match the fabric and pillow style), paid for them, so that they could be ordered that day, and was told the lead time was 2 weeks. 3 weeks later, I called to find out where my pillows were. I was told, «oh, let me call you right back.» When I was called back, it was to tell me that they would have to call me back on Monday, because they do not have the tracking information yet. Monday came and went. Today is Wednesday, I just called and was told, you guesses it, «I will have to call you back, this is my first day back.» I got called back to be told, not a tracking number, but that my pillows were yet another 2 weeks out… because of al l the back log at the factory. Normally any other time it is only 2 weeks…” OMG, if these dumb a** pillows were not custom; I would cancel my order and go elsewhere. I don’t mind paying the price for quality; it usually comes with stellar customer service as an added bonus, but not here. If you don’t mind the added head ache that comes with it, the quality and design of these futons are just amazing. I would just try and find them somewhere else.