Brow Arc

Eyebrows are like a beautiful lawn. They’re nice to look at when tamed, but when things start growing out of control where they shouldn’t, then you have a problem!
It’s great that there is a chain dedicated to removing brows and facial hair via threading. Brow Arc offers drop-​in services, but they primarily operate through a membership program. For example, you can prepay for unlimited brow service for three months.
I go in each time I visit Southcenter Mall, which admittedly is fewer times than my brows really need a weed-​wacking. Even still, I’m always treated with kind and quick service, and clean ‘brows. Best of all, they don’t suggest also threading your upper lip (I’m looking at you, south Asian threading joints back home).
Give it a try, and please tip your threaders!

Perfect eyebrows every time! I honestly don’t understand the negative reviews. The ladies here have not been rude (not super friendly but normal customer service), the price is great if you become a member and get the prepaid services and most importantly, they NEVER mess up on my eyebrows! I started to come here since I’m not able to wax anymore and doesn’t matter who I get, every lady does a great job. I’ve been coming here for over 4 yrs now and there hasn’t been a day I walked out disappointed. Highly recommend the Southcenter location to anyone.

Well, I made a Unilocaler’s boo boo. I went in to this place without checking out the reviews first. I see really sucky reviews on this place now, and I have to say I agree with the reviews.
I just moved to the Seattle area from Los Angeles about a month ago. I still have not found a great place for eyebrow threading where I could be a regular at. I just happened to be at the mall today and walked in to Brow Arc for threading. The lady who worked on me wasn’t very pleasant. She was quick, but for me it did not come off as efficient working, but rather more of «let’s just get this done with.»
As mentioned, everything just happened so fast. Next thing I knew, she was already damping wet cotton on my face in a rather rushed manner again. I looked at the mirror and asked that I still see a stubble, she told me that I probably plucked and she has no way of fixing that. Well, I did not pluck myself… but whatever I’ll just fix it myself when I get home (now I do have to pluck myself now even though I usually leave it up to professionals).
I wasn’t happy with the service at all. I think that businesses will thrive if:
1) They are pleasant with the customers and make them feel welcome and not rushed.
2) If there’s a question, the business’ answer should be phrased in a way that the customer isn’t being blamed. First, the business does not know if it really is the customer’s fault. Second, the business is providing a service that the customer is paying for. Especially at a costly price, customers will expect a high level of service with quality.
I feel that the two points above were not met by this threading service today. At paying, I was asked if I’d like to pay for membership… seeing that I will not want to come back here, there was no way I would have signed up for membership.
I dislike leaving bad reviews but I really was not happy with the service I received. Seeing now that there are quite a few of bad reviews, I hope this business takes notice and listen to what customers are saying. This business just lost a potential regular (raises hand*).

First timer to get my brows threaded.
Bhagwati made me feel safe.
I was so scared to go in

Overpriced and EXTREMELY rude service. These ladies are not customer friendly or patient at all, it is a shame their service is so expensive.
After my first experience here, I have never come back and have found alternatives in both the SeaTac & Kent area that charge 2 – 3 times less than this place. A tip for whoever runs this place, encourage your employees to value customers and to at least be kind.

Purchased a groupon for 2 blow outs here, second experience was better than the first as the stylist I got the second time was very nice an pleasant, the fist was not very friendly and I don’t think we spoke for the entire appointment. Overall the service in both cases was alright, it basically is what it says (blow out) I was possibly expecting to get a lil volume or some texture, wave or style into my hair and both times it basically was just like I had used my own hair dryer at home so kind of a waste of money. (might work better for someone with shorter hair as mine is very long but not sure)

MY bestfriend and I had our eyebrows threaded at this brow arc location around two years ago. Whoever did our brows was amazing! We have been to another brow arc location in Seattle but were not completely satisfied with our eyebrow threading. It was good at the other location but nothing like our first experience here. I wish I knew the ladies name! I don’t even know if she works here anymore but based on that experience I would highly recommend giving this place a try. Ever since our first brow threading experience we always look forward to getting them done again and again. Just wish brow arc was closer because I really do love getting my brows threaded! :(
But like I said it REALLY does matter who does your brows. Threading is kind of like an art. Some people truly aren’t as talented as others. The girls change frequently and most of the time you never know who’s gonna end up doing your brows. So that’s the sucky part about this place. I have been to several brow arcs thoughout the Seattle area. I have had great experiences and I have also had subpar experiences. I would say overall my experiences have been good. Just some better than others. Lol.
The best Eyebrow thread I have gotten so far from any brow arc was 100% my first ever time getting my brows threaded and it was at this location.
I think there are several other places that aren’t a chain that do more quality threading than this place. But these places are usually so quick! Just in and out!

Called to make an appointment, since I bought the Groupon — and was told I could make my first appointment over the phone, but had to wait until I showed up at that first initial appointment before making any further, future appointments. I’ve never heard of this before, it’s terrible customer service, and is a roadblock for potential clients.
I still made the first appointment. I will update this review once I’ve had services rendered. Look for an update this weekend.

I walked into the store location in the south center mall in Tukwila at 8:30pm. After sitting there waiting after at least 5 minutes I was finally acknowledged only to be told that was the person she was threading was her last one for the night. Why did I wait that long just to be told that? I then rushed over to the other kiosk on the other side of the mall and arrived well before closing (about 8:45pm) they close at 9pm. I was then told they don’t take anyone after 8:45 because they have to process all their paperwork from the day. ??
I specifically chose to go that evening because of their extended hours and that was the only time I could make it in. I went out of my way at least 40 minutes to make it there before they closed at 9. I didn’t realize I would not only be turned away once, but twice! If you aren’t taking clients after 8:45 PLEASE list that somewhere on your website. That makes absolutely no sense. Just laziness and obviously they do not have any customer service skills whatsoever. I could of paid cash, I could have tipped well but now I will NEVER be going back. After being a customer for a couple years now and even having a membership, I extremely dissapointed and never felt like I had to almost beg to get my eyebrows threaded. This was terrible experience and I don’t recommend Brow Arc to ANYONE!

This place is so cute and awesome!!! Employees were so welcoming and helpful. Alegra did an amazing job on my hair! This is definitely going to be my new place because who can’t take a quick break from shopping to fix themselves up a little bit? I loved all the expensive products they used on my hair and all the advice they gave me really showed me they know what they’re talking about. Thanks so much brow arc!

I have been going here for years. I always receive great service and just went in today to renew my membership. I like that they are open later than most brow shops and I don’t worry about getting an iffy threading done unlike those $ 2.99 places where it is hit and miss. Looking forward to trying the henna next!

This is the best place for eyebrows done. I been customer with brow arc from long time. I went somewhere else but I come back again. They are all good. Do good job every time.

I have been going here since it first opened basically and my experience here was alright at first so I continued to go. After going and trying all the threaders I just realized how annoying and rude they were. No customer service at all! I am not trying to be a hater, I just have more than enough experiences here to complain. I’ve been going here for years sadly!
One time I got threaded by this grumpy short lady and she was so rough when she threaded me, so rough she ripped some skin off while threading my eyebrow! and I started bleeding! I know for guys its suppose to hurt because we have more hair, but when I say rough, she was ROUGH, I was basically scared every time I come back in for a clean up!
I continued to go either way since I need to clean up once in awhile. So when I came in again I decided to buy a membership. i know crazy right? after having my previous experience earlier… So I get the 6 times for one year membership since I come in probably every 2 months. So one day I have 2 threading sessions left and I didn’t realized its one day over expiration date. I asked if I can still use it hoping I could and the lady yells at me saying” give me money now!” and I’m like geese calm down lady! OK OK heres your money!” and I never came back again. Could’ve at least been nice about it… I go to the eye brow place next to Seafood city. More calm, clean threading, and nice. I go for overall quality! So glad it opened up in the same mall.

I’ve probably been a customer for Brow Arc at Southcenter Mall for about 3 – 4 years. «Why have you been a customer for so long?» you might ask? Well for starters, it’s in a convenient location considering the fact that I do work in retail at the very mall itself… & honestly, that’s about it.
I’ve been to all of their locations in Southcenter. Both the kiosk and all of their re-​locations inside the mall, you name it folks. Sure, the ladies working are somewhat cordial but what I want you guys to be mindful of is how awfully irritating they are! NO, I DO NOT WANT TO PURCHASE YOUR DOGGONE MEMBERSHIP! I go in and get my eyebrows threaded once or twice every month & each and every time they heckle me in to purchasing a membership! Their persistence is over the top. Every single time, I politely decline. I know that they recognize me as a regular so you’d think they’d get the picture by now. *facepalm* On top of that when you do forgo the offer, they praise about how «good» being a member is, what kind of perks go along with it and how much money you will save. — I don’t really care.
About 2 years ago, I did give in and purchase my first and only membership from them because I wanted to see what all the praise was about. This was back when the little membership cards expired after a certain period of time (now they offer a membership where you can go in and not worry about it expiring anymore). On my last threading session and the day before the expiration date of the card, I came in to Brow Arc and made note that I did not have the physical card with me because I accidentally left it at home and wondered if I could still get my brows threaded then come in the next day first thing when they opened since I had work and show them the card (mind yourself, that it did expire the day I would come back to show them). The lady said no and that she needed the card. Are you serious? I’ve been a frequent customer for years and I’m surprised they didn’t have any sort of filing system or indication of how many sessions people have had… etc. For all I care, people can make copies of the card and totally go in for free whenever they please. Not wanting to waste my last threading session, I drove back home for 20 minutes and 20 minutes there so I can give them this measly little paper. As I was getting my eyebrows threaded, the whole sitting was very awkward. There was some tension between the employee and I but if she had apologized to me or even acknowledged myself as a customer by creating some small talk, I would have probably set it all aside and have forgotten what had happened. Too bad that wasn’t the case.
In the end, $ 15 for relentless persuasion of wanting to purchase a membership that you do NOT want and painful bleeding skin is so not worth it. They’re just really unprofessional and I would rather go spend my $ 15 dollars elsewhere. Save yourself a trip everyone. I’ve gone to other eyebrow places afterwards and the employees there were able to offer me the best experience ONE time that Brow Arc was never able to offer me for the 3 – 4 years that I’ve been going there. Peace out Brow Arc.

This review is for the Brow Arc located in the Tacoma Mall.
Words cannot express how thankful I am to have found such an incredible establishment. I had been going to Gene Juarez for 10 years, paying $ 23 for one eyebrow wax. Don’t get me wrong, I loved my wax service provider, but I decided to switch places after Gene Juarez raised their eyebrow service to $ 28 per session.
At Brow Arc, not only are the prices extremely reasonable, but the actual service is outstanding. I can vouch for one woman. Her name is Jass and she knows exactly how to shape a person’s brows according to their face shape. I am very picky when it comes to my eyebrows and she makes them look perfect every time. I’ve recommended Jass to a few family members and friends and they are very happy with her services as well (believe me, they are way pickier than I am).
I’ll be honest. There was one time Jass wasn’t working and I was desperate to get my eyebrows threaded, so I went to another woman. Wow, big mistake. She threaded off a quarter of one of my eyebrows and made both eyebrows extremely thin. It did not go with my face structure whatsoever. I wish I could remember her name, but I don’t. I will never go see another person if Jass isn’t working. She works Monday-​Thursday from open-​4 pm, and on Fridays from open-​7pm. She has weekends off. I would rather go on weekends, but she is worth taking time out of a busy weekday.
An eyebrow wax costs $ 15, but you can purchase a punch card for $ 60 for 6 waxes. I have one more punch left on my card, then I am going to purchase the card with 6 waxes for eyebrows AND lips for $ 80.
Just a side note, I don’t think the threading of the eyebrows hurt much, but getting your lips threaded hurts. It’s worth it though, because it’s so clean looking when finished.
I hope this review helps! I know you might be skeptical, because of some of the bad reviews on here, but don’t knock it unless you try it. And if you have tried it before and didn’t like it, then go see Jass before you decide to use a different form of hair removal. :) I believe it all depends on the person you go see, and she’s legit!

I walked in today and bought a $ 60 membership for 6 brow services. The customer service wasn’t the greatest but I thought the woman did a good job. I got the threading and I had got threading done once before and hated it (I thought it was so painful) but this time was different! I liked it!

OMG, I went in there today for an eyebrow wax, and the gal WAXED OFF HALF MY BROW!!! Are you
serious? Then she proceeds to charge me $ 9, she said instead of $ 15!?! Are you serious!?! I paid, but WILL NEVER be back. I’ve been waxing my brows for over 15 years and this has never happened to me. WORST service, do not go in this place, you will be sorry!

I’d give this place a score below zero if I could. They don’t do good work and then use very high pressure tactics to sell packages that later on the refuse to accept.

This review is for the Westlake Center location, which has been beyond horrifying on two occasions. I’m a member and live downtown, so this is the most convenient location for me. However, I’ll never return and will warn all my friends about this place.
The shop is always too hot, regardless of time of year. Today my brow artist absolutely manhandled me while spewing rank breath in my face. She pulled my hair back despite me asking her to stop and telling her I would do it if it needed to be moved. Hairstyle ruined. I’m no brow threading virgin so I know how to hold my skin taught, but she mashed my own hand around both eyes repeatedly, then moved my elbows and wrists by smacking them lightly. Eye makeup ruined. Finally, after all this, she missed brow hairs that should have been threaded, but I could take no more of her breath, so I was finished.
My wife came with me to also have her brows threaded, but I warned her in time and prevented her from suffering through this. Never again, and stay away!

WORST brow place EVER!
…and that’s not even an exaggeration.
I have been getting my brows waxed since I was 14, so I definately know good brow service.
PROs:
Cheap price… but still not worth going here.
CONs:
1. The brow technician didn’t even ask me how I wanted my brows threaded. There were photos all of different ways to shape my brows and she didn’t even point to the photos to ask me what I wanted. Instead, she pushed my head agaisnt the seat and started threading away.
2. Her hands were aggressively placed all over my face. I had to ask her a couple of times to ease up!
3. It HURT! She didn’t even warn me the process would be painful.
4. She showed me my finished brows, and there were brow hairs all over my face. Splendid.
5. Missing gaps in my brows. My brows were very uneven afterwards I almost cried.
I will never come back here. If I could give the place zero stars I would! So much for wanting to get my brows done at the last moment… I’ve learned my lesson.