MAC Cosmetics

I prefer coming to this location rather than any other one. Every time I’ve been in there were always these two gentlemen that was there; very friendly. They get very busy so be patient :)

Just left the MAC location. This has to be the worst experience I’ve ever had at a MAC. There were MANY associates doing other customer’s makeup and some just standing around. I walked up to the register. At least 4 employees walked by the register and no one asked if I needed help. Will never shop here again. As a side note, MAC quality is doing down hill. I used to love their blushes & eyeshadows. They seem to be filled with more powder than pigment anymore. I’d rather go to Sephora.

First of all I want to start by saying that I love MAC overall as a company as well as their products. Secondly, I come to this location rarely because I live about 45 minutes away. This review is only in reference to ONE particular occasion. Normally, I would give this location a 4 star.
The customer service to me always seems to be very good here. Everyone one is friendly and informative. This time, I was actually only looking to be matched again to a liquid foundation but a very nice young gentleman took me through testing of various products. Long story short, once I was matched, I told him that I was ready to pay. He puts away his tester (foundation) and goes to grab my shade. (Mind you I am in a hurry upon leaving) So of course, I did not check the color he gave me, I assumed because he looked at the color and went to go grab it that he grabbed the correct shade. Well, I was wrong. It wasn’t until I got home to start doing my birthday makeup for the evening that I realized he gave me NC45 instead of NC50. Like I said earlier, it’s not close to home, so, I never did get the chance to go back. I called (the day after I bought the product) and explained that I am never out that way and with my schedule, I really wouldn’t have the time to come back within 30 days to exchange the item. I asked if they could honor me with at least store credit if it was after 30 days (since this incidence was not my fault to begin with). I was very upset that he was not able to oblige me and not only that but he did not even apologize for the inconvenience. I felt that I was sort of brushed off. YOUR staff member gave me the wrong color and I will not have the time to come back but you can not give me store credit after 30 days?! I find that to be very poor customer service.
With this being said, next time I go to South Center mall– I will probably stop in but I will no longer go out of my way to make it to this location.

I walked in on a very busy Sunday not thinking I would get much help. I had all my stuff stolen from me recently so I had to take on the expensive task of replacing my brushes and other key items. I walked over to the brush wall and was looking around. Not even a min later Ivan came and introduced himself. I told him what happened and he started right away with suggesting all the brushes I may need, grabbing them and putting them by the register. It was very nice to have help and advice on the products. He even looked up my PRO card because I didn’t have it on me !! It was so nice of Ivan I highly suggest him .
I also was in a month or so ago to do the back-​to-​MAC program where you exchange 6 empty items for new and free items! I didn’t catch her name but one of the associates helped me choose 3 lipsticks, swatched them, and rang me up for a free transaction !!! They are very nice here, just give them time since they are usually slammed. Thanks MAC ! Xoxo

This is the worst MAC shop I have ever been too! I was looking for foundation and an eyeshadow platter, a girl came and asked if I needed help and I told her what I was looking for, then she said I will be right back, and she went directly to another customer asking what she needed! The other person came later than me, and why she cut me thru? Totally irritating experience!

Stood in front of the store ready to pay for our item for ten mins before my friend had to hunt down someone to ring us up!
Customer service sucks here and that isn’t ok!!! I hope someone notices this problem!
Mind you this was the second time we came here this day! Before we decided to hit up the Nordstrom Mac! Nordys Mac called for us to see if they had the item and they said they would hold it and didn’t when we got there plus the ten min in front of the store waiting to check out! The two girls doing someones makeup saw us and never said anything or even alerted to get help! #neveragain

Over the years I have had bad experience at brand-​name make up stores, here was a surprise. After stepping in I was shortly greeted, which is something I’m not use to. At Sephora it takes them about 15 minutes to get to me when they’re not busy. I explained how I was looking for powder foundation, brushes and lip stick. swiftly she pulled out the foundation that she thought a matched within the 2^nd try she got a perfect match! It bended in so well with my skin, I was stunned, most stores have a hard time finding a match. After getting my foundation figured out she showed me their brushes, I explained how I’m a new at make-​up but want to learn. she gave me a lesson on different brushes and what they do. Which is nice having someone who doesn’t mind teaching someone new. With lip stick I didn’t want something that was flashy, I’ve never wore lip stick and didn’t want to jump into something to flashy. She picked out this beautiful color that I’m in love with. I was so happy with her service. Will be coming back again.

I usually only wear eye makeup. Since I am makeup challenged when it comes to anything other then eyes. Leah I have known for years. She has done my make up for my bridal boudoir that turned out stunning. I even had her do 5 bridesmaids, my mom, my oma, and my makeup for the most important day in my life. My wedding was an event that I still look at the photos amazed on how Leah seriously takes my breath away on her makeup job on us. She’s all about making sure you look like you have makeup on but not having tons of it on. STUNNING!!! Today I went in and saw her at the store. Made 2 appointments to have Leah do my mom’s makeup as a surprise and mine for my birthday. Again she left me speechless! Leah is amazing and I can’t wait to see her again. She’s a friend that is truly talented at her craft.

Jacob was awesome! I def recommend going and seeing him. Not only is he gorge he’s awesome! Great personality and he knows his cosmetics…

I go to the MAC store from South Center Mall every time I go in there I feel like I’m going in to a place where I’m welcome everybody it’s very nice the person that usually takes care of me its Ivan:) I love him he is so professional so funny he is on top of his game he takes care of me very good the time that he has done my makeup I love it it looks so professional I learned so many tips from him I wish I could do my own make up the way he does my makeup girls if you guys are going to have an event go to Mac and ask for him he does very good job love love Ivan .I have never had a problem when I go into Mac I love going into that store. I’ve been to the one in Bellviu and I’m sorry but they are stuck up I go in there and nobody even asked me if I need help so a 100percent I prefer to go to the one in Tukwila like I said I’ve been going there for years and never had a problem everybody is very nice

Most of the reviews here are complaining about how the girls don’t really help. They are so busy all the time, i go there once a week to buy new things and i always get greeted. If I need help there’s this rare thing called FLAGGING down a staff member, i always flag one down, they help me, and we move on. This a smaller MAC store and for the size of it they have plenty of staff. Next time they don’t «pay attention to you» try an «excuse miss», Works every time

I came to MAC at Southcenter to have my makeup done for my engagement pictures. I made an appointment a few weeks ago and was told it will be done in the back in a private room and it will be $ 50 with a complementary mascara.
I showed her a couple pictures of what I wanted, she took those pictures to mean that it’s a light smokey eye, maybe she saw it differently than me but I thought the pictures spoke for themselves. I came in with my eyebrows done how I do them because I’m very particular, and I didn’t have any makeup on. Was told my eyebrows were too harsh for my face, fine, thought she could do them better since she’s the professional. The end result was, I had so much face makeup on that sunk into every pore and wrinkle I felt like I looked 10 years older, my top eyeliner was uneven, never made it to the «private room» I was just sitting in the store, and the eyeshadow was almost non existent when I took a picture on my phone. Photographers always say wear your makeup heavier than normal so it shows nice, would think someone who does makeup for brides all the time and has been with MAC for 10+years would know this. I’ve seen other people with great results when they got their makeup don’t at MAC but I was not as lucky. I didn’t tell her I hated it, I had to drive across town to get to my photo shoot, thankfully had enough time to wipe my face and do my makeup how I normally do it. It was a waste of time and definitely a waste of money.

Came in last Saturday to ask about creating a day look with some eye shadows to match my skin tone. I just got a new job and I wanted to feel and look more put together. My friend recommended MAC and said, ‘They work for commission so they’re really nice.’ I had initially gone to the Bellevue location, had a good experience with finding a good foundation, but didn’t want to drive up there again, when the Tukwila location was closer.
I entered, and as previous reviewers have stated, I was completely ignored. I had no makeup on because I figured a clean slate was the right thing to do. Others were getting makeovers. No one stated they would be right with me or anything. I figured they were busy and would come back later. When I returned, I stood around for a little white, and again was ignored.
Guess I’ll be driving to Bellevue from Federal Way from now on to speak with someone.

I have a couple products that I buy routinely from Mac. My foundation being one of them. The last two times I’ve gone to this store I’ve received terrible service. ALL of the employees were either doing makeovers on other clients, or walking around helping and fetching items for those getting makeovers. On both occasions I walked in and stood at the register because I literally only needed to pay for my item and get out. On both occasions, employees walked up to the register to add items to the piles of makeup stacked on the counter (items the people getting makeovers were purchasing), and did not acknowledge my presence. My last visit resulted in myself, and another customer leaving the store without our purchases after waiting at the empty checkout counter and being ignored for 5 minutes. The visit prior to that, I waited ignored at the checkout counter for 10 minutes before being acknowledged.
It seems that this store caters more to prom/​special occasion people who are just making the one time minimum purchase to get makeovers. The regulars who come in knowing exactly what they want, are treated like garbage. You would think that Mac would train their associates on who their bread and butter clients are, but based on the customer service issues who knows. I will make my purchases from the Uvillage location from this point on.

Went to nordstroms mac and was not acknowledged nor was i helped until after 15 mins of me sitting down in one of their chairs. I was walked by twice without even someone saying something. As i sat there for 15 mins a Caucasian woman with two children were acknowledged immediately and helped and even got cashed out before anyone even helped me. I didn’t wNt to believe mac has this kind of services but i went through it myself. But overall thanks to bethany for her help who was working 1pm on a wed march 25 2015.

Came here tonight with a friend. I had on minimal makeup and she had a full face of mac. Guess who they ignored? One sales person literally almost elbowed me out of the way to pick a lipstick shade for my friend, and all of the sales people there made eye contact with me. NO ONE said hello. NO ONE asked me if I needed help. I was literally ignored. I then went to the Sephora nearby and was greeted immediately and given the proper attention that every customer should have. Hey mac, take your snobbery and shove it where the sun doesn’t shine.

I always go to the counter at Nordstroms instead because everytime I come here they can’t be bothered to even look at you or ask you if you need help in a manner that seems as though they give a crap. Most of the girls I’ve noticed working in here look like hooker clowns, and I’m a makeup artist lol! I’m giving it two stars instead of one because there is one girl in here who was very nice the few times I came in to help me but anytime she was not there when I would come in I can see why people say Mac girls are such b******

I tried going in once but was turned off by the employees standing around looking annoyed at the very few people inside. They do have nice frosted lipsticks though but try to find them in a department store. The women don’t look like they have a ton of knowledge of makeup anyway.
It’s a shame because Mac is such a famous brand! But it’s usually the emptiest makeup store in the whole mall!

Know what you need, get it, and get the hell outta there.
What a shame since Southcenter is a superb mall and it’s teeming with MAC lovers. But this very store you will find infuriating.
Those employees have faces looking like unprofessional clowns so I wouldn’t walk in their with the intent of fishing for advice when they themselves don’t know how to do their own makeup.
Not only because they’re incapable of applying makeup am I saying this but also because they’re oblivious to anyone who walks in.
Some dita Von teese lookin’ chick who works there came up to me while I just picked up a phone call asking me if I need help. I swear she was high or somethin.
Nordstrom was better but resources were lacking there. So like I said, get what you need and be aggressive with getting attention and get out.
Sadly for them, I only GOT out.
(was finally getting help and then they decided not to finish their job so I just walked out in plain sight, cuz I decided I didn’t have another minute to waste on their incompetence)

I’ve been coming to this place since high school and it’s definitely gone down hill. On two occasions I’ve had serious issues with the customer service.
One time they sold me a tester. When I realized it tje next day I tried to return it and they wouldn’t exchange it! I called corporate and complained. I spend $ 100+ every time.
The next time I went in, one lady was doing make-​up on someone and another girl was just standing around and refused to help me. She didn’t even speak. The poor girl who was doing the other lady’s make-​up was running back and forth between us.
Then some other lady walked in and the rude emploee walked right over to help her out instead.
Long story short, I go into Nordstrom now. Or sephora.