Trek Bicycles Of Tucson

SO impressed with the customer service!
I took my old Schwinn cruiser in last summer for a flat or a slipped chain or something else mundane… ended up chatting with an employee for 30+ minutes beyond closing about a Fetish frame I’d inherited and what it would take to build it up. His recommendation was a new bike instead, but I wasn’t convinced.
A couple months later, a buddy loaned me a super aggressive road bike and I hauled it back into Trek for a tune-​up. I worked with the same guy who talked to me about the frame, and with another mechanic. Both were incredibly knowledgeable and friendly, and were super great about answering my 20,238,945 questions patiently without being condescending. (I am figuratively the least mechanical human being on the face of this planet.) They were not pushy about selling me a single thing, and only made recommendations when I asked for them. For every recommendation I requested, they asked me several questions in return to make sure they were actually understanding what I wanted. They ended up staying open late AGAIN for me and dismissed my apologies when I looked at the clock and realized they’d closed ten minutes before.
A few disastrous rides later [word to the wise: don’t expect great things from yourself when riding a road bike with a suicide drop and if you’ve only been on a cruiser with coaster breaks for the last 10 years], I went back into Trek nearly in tears. I explained my frustrations and the same first salesman asked if I had some time. He put the bike up on the trainer and helped me with the gearing (multivariable calculus: A+; opposable thumb usage: F-​), reassured me that I was not riding incorrectly, and made a few tweaks to the seat and handlebars. He didn’t charge me for his time.
After a few more rides, I decided that I didn’t, in fact want to purchase the buddy’s suicidemobile. I went back in and started talking to them again about the Fetish frame. The same sales guy (I hate calling him that, but didn’t ask if I could use his name on here) asked me about 200 more questions, had me demo a couple bikes, and wound up recommending literally the cheapest bike in the store. After 5 months of working with Trek, I am nothing but thrilled with the bike and will continue going in there for everything I need.

Bought a bike from the Ft. Lowell store in spring 2013. The salesperson (who I found out later was a mechanic) said «oh yes», when can do X Y & Z for you. Well that didn’t happen until Ron stepped in and got me on a great bike. Now it’s spring 2015 and ordered a bike with all the extra comfort stuff that I need as I’m no spring chicken. Got most of what I wanted but the handle bars were «way» different. So took the original bike in to match the new bike with bars. Sol measured, did this and that and said it would take a few days. So 12 days later I go in and asked a woman when my bike would be ready. She had «no clue», and I actually wondered if she had a pulse or was that just her regular way of treating customers. Sol calls me 14 days later, says bike is ready. Went to store the bars were not even close. But in good faith said I’ll give them a try. Gave them a try, didn’t work. New bars are 1 ¼″ lower and 3″ longer. I’m 65 so body position is important. Went back in and told Sol they didn’t work for me and he flat out told me in his «hippie» language that you can’t always get what you want. Ron walked in at the end and perhaps he was sticking up for his fellow worker and the discussion got somewhat heated. Really, the bar they put on the new bike was the difference between night and day and I’m the one who doesn’t get it. What I was told is that they have no control over what is sent when ordering something. So I should have a sore back because staff can’t order the correct part. Remember, I had 2 bikes side by side and Sol measured and looked etc. Will try and settle it with owner, but would rather they just give me my $ back and find a shop that has a healthier customer
service attitude.

Extraordinary customer service. It wasn’t about the Cha-​ching of the cash register. It was about the bike and what I wanted to do with it. Thank you! Reserving a star for service.

Super friendly staff!
Bought a bike for my son on 4÷12÷14 they tuned the bike up so we could hit the trails as soon as we left the store. .2 miles into our ride my front dérailleur decided it wanted to break. Called the guys up and asked if they could repair my bike so my son and I salvage the day. Without hesitation they told me to bring it in and could get done. This was at 3 on a Saturday as well. Got us back on the trail! Awesome shop thanks again!

Decided a couple months ago that I wanted to start cycling again after not having done it since I was a teen.
Shopped around all over Tucson and met many nice bike shop staff at various store but eventually, after a couple visits to Trek Bicycles of Tucson, we (the lady and I) decided that between the great staff and the killer bikes at Trek, it was the shop for us.
When all was said and done we walked out of the store with 2 new bikes, helmets and lights, and the staff at Trek went above and beyond to make sure we got what we needed at a really great price. Definitely going back for future biking needs!

Every cyclist I know told me to deal with a LBS rather than buying online and so once I settled on the Trek 7.4FX as my bike of choice, I went to the Ft. Lowell location. They were good about letting me test ride the bike but offered no professional fitting of the bike which I thought was strange. I already knew the handlebar angle was wrong, needed a 25 degree rise instead of the 10 on there. They assured me the stem would be in within 3 – 5 days.
Here I sit two weeks later with a bike that is uncomfortable to ride, really hurts my shoulders, neck and forearms because of the angle. So I called the store, was told they didn’t know if the stem was in or not, would call me back. So far, no return call. Several very experienced cyclist I ride with have told me they can tell when riding beside me that bike isn’t fitted properly and not just the handlebars.
Really disappointed with the service and lack of follow-​up. I could have ordered something online, saved a couple hundred bucks and had to fit it out myself anyway. I really expected more out of an LBS and maybe it’s just my bad luck. If I knew how to contact the owner of the shop, I would and express my displeasure to him/​her but apparently the employees are forbidden from giving out his name and email address.

I recently got a new TREK mountain bike from TREK of Tucson. The service was outstanding. The staff hooked me up with a great bike to fit my needs at a fair price. They really listened, based on my riding I left with a hard tail 29 rather than a full suspension. After riding for about a month, I could not be more pleased. The 30 day check up was great to adjust for initial cable stretch, spoke tension, etc. The Ergon grips they recommended are the single best thing I’ve ever done to a bike.

Took my Trek bike there and the technician looked at it, and quickly informed me that the frame was cracked and that they couldn’t do anything else beyond that. Took my bike back for a second look where I bought it from in Phoenix, and they found no crack. Be cautious if you take your bike here and they say some major is wrong. Take it to get a second look.

I’ve gotten excellent service on my 10 year old Trek Madone at this shop for the past several years. Since the bike was a bit older and had Campy components that couldn’t be readily acquired through their usual venders (and I couldn’t even find new exact replacements for on the internet), when my Campy Record brase-​on front dérailleur blew up, Dane «Frankenstein» built me a new one from parts, going way out of his way to do it and get it done before my next big scheduled ride. This was all prior to my ever having bought a bike from them. When I wanted a particular kid’s bike that was backordered from Trek in time for a birthday, they found one out of town & Garrett personally picked it up and got it here to their store in time. I finally spent some $ (and I would say Treks aren’t cheap but they gave me a great price) here after all the fantastic service, & today I took my 1^st ride on my new Trek Domane Project One 6-​Series that Ron & Dane built for me. AMAZING bike from an AMAZING shop!

We stopped in here looking for a bike jersey for my husband for an upcoming race. There were 1 or 2 other people in the shop, not busy by any means.
We found a jersey on the clearance rack but there were no fitting rooms readily visible, so upon asking he was told to use the bathroom. Weird, but effective.
Once we told them we weren’t in the market for a bike we were quickly abandoned and ignored. Fine, but annoying when we tried to pay. He actually had to go back to the service area and ask for someone to ring him up.
I’m not really sure why they moved across the parking lot, but the space seems smaller. I wasn’t too impressed with the clothing selection they carry– mainly Pearl Izumi Select (the lowest quality of the 3 tiers) and Twin Six.
They do have a great assortment of bottle cages (I might have to come back for some green ones!) and nice squishy bar tape.
I wouldn’t go out of my way to get something at the Trek store, but if I was on that side of town I might stop in again.

I recently brought my mountain bike to Trek for a tune-​up. After it spent time in the Trek store’s capable hands, I took it out for a test run at the flowing wells bike park — it felt like a brand new bike! The folks in Trek are super-​friendly and accomodating. My bike was ready 3 days earlier than expected and I couldn’t have been happier with the results. I know prices are high, but the overall experience and support is great. Thanks Trek!

Staff is friendly, will truly try and help you find what you want/​need.
Im just not a huge Trek (bicycle brand) fan, over priced for what you get IMO. Being friends with many bike mechanics around tucson doesnt help my feelings when I can pay for services with beer and food.
anyway if I was spending someone elses money or they wanted a great quality bike I’d send em this way.