Ordered online last night. Pizzas weren’t quite ready when I got there so I sat down to wait. Manager came out from the back and appologized to me for the wait. he told me that one of my pizzas had been made wrong, they were making a new one and it would be 8 minutes. He appologized again and was very nice about the mistake. He offered me some brownines or sode to make up for the delay. When my pizaas were ready they gave me the mistake pizza for free and free brownies. Mistakes are annoying, but it was very nice of them to be apologetic and quick to let me know the problem. I will order from them again as the managment and staff seemed to actually care about the mistake.
Roxanne B.
Tu valoración: 1 Tucson, AZ
Terrible!!! Ordered on line the day before for a meeting the following day. Called after sending the order through to make sure they received the order. Made several calls before someone answered the phone. The girl answering said«I don’t know how to check on line orders». So I asked to speak to the manager. She said«he is too busy and can’t take calls»(without even asking him) and hung up. Called in the A.M. to make sure we would have the pizza by noon or a little before. Was told we would. At 12:20 called to see if they were on their way. Was told they were just leaving… Received our pizza by 12:35 and had to meet the guy outside because he was to busy to deliver to our department. One pizza came without the pineapple that was ordered and all the pizzas were cold! They may have been done at noon but not delivered until much later. Our office is only 3 miles from this Pizza Hut. Called to let them know how unhappy we all were with the pizza, but of course no one answers the phone… I will never go back to this Pizza Hut. Customer service is horrible!
Adam B.
Tu valoración: 1 Tucson, AZ
close to raw chicken wings and a undercooked pizza for a delivery on easter enough said
A P.
Tu valoración: 5 Tucson, AZ
I’ve been going here regularly for several years and have been pretty satisfied with their service and food. My order is ready when they say it’ll be ready. The staff there are usually pleasant to interact with, and the price is fine. The food is good and has been consistent throughout the years. A couple of times they’ve messed up my order(that’s really not that bad since I’ve been going here for several years), but they always redeem themselves by fixing the mistake for me, which I really, really appreciate! They actually take care of me, their customer, which is wonderful(since so many other places don’t). I’ll keep going here unless they give me a reason not to. I’ve had good experiences here and recommend this place.
Alex Z.
Tu valoración: 1 Tucson, AZ
Raw chicken wings after waiting 25 minutes for them. Then had to request for them taken off the bill. Shouldn’t that just be something you do anyways? Pretty sure it’s not their first time doing it. Gross.
Adam S.
Tu valoración: 5 Tucson, AZ
had some damn great pizza there a week or so ago, and everyone was really nice. Pizza hut has much better coupons these days.
Melisa R.
Tu valoración: 1 Tucson, AZ
Have to add an update to this review. After our terrible experience, I completed the online survey for this Pizza Hut. I plainly stated that every time we have ordered from this location there have been problems, I have complained numerous times, but never received a response. In times past, if I sent an email to corporate, it was forwarded to the district manager. I always received a reply and apology. That was years ago. Two days later I got a hateful, snarky message from the manager of this store. «You stated in the survey that no one ever responds to you. Well, I read your comments. If you have anything else to say, you can call the restaurant.» No apology whatsoever. I had already written off this Pizza Hut, but that was the icing on the cake.
Jon B.
Tu valoración: 2 Tucson, AZ
Mediocrity ala monocultural establishment. Skip it and go local!
Alysia W.
Tu valoración: 4 East Bay, CA
I ordered for pick up from this location and everything turned out fine! They have this awesome deal where you can get any pizza, any size, any toppings, for just $ 10 [: It was well worth it and I loved my order with pepperonis, sausage, bell peppers, mushrooms, and olives. Mmm so tasty [: