Firestone Complete Auto Care

First of all, amazing customer service & student discount! After many problems with my maverick of a civic, and my long time mechanic being in a different city, I started taking my car to this Firestone so I could have consistency with care of my vehicle. I am so glad I did! I had very comprehensive explanations of what was wrong where the mechanic or store manager (Christian) would show me my engine and where the problems were. They even did a test to show me a leak right in front of me so I could understand what was going on. They practically rebuilt my engine (about 6 months ago) and gave me such a good deal! When I had more problems recently almost everything was covered under the lifetime warranty of the work they had already done, and what wasn’t covered the manager took care of me to make sure I was a satisfied customer. I’ve also gone in for oil changes, work on my windows, and alignments. I wouldn’t take my car anywhere else!

I usually go here to get my tire pressure checked, and they seemed to have outstanding customer service the couple times I was here. (Hence the one star) Naturally, I chose this location to get my headlight replaced. I was quoted an outrageous amount of $ 60. They justified this saying that they needed to completely disassemble the front of my car. Thank god my boyfriend convinced me out of it. We went RIGHT next door to an auto part store, payed $ 13 for the bulb, and my boyfriend was able to replace it in FIVE MINUTES watching a YouTube video. I’ll be the first to admit that I don’t know much about cars. But LADIES, be careful as they will use it to their advantage to rip you off.

I dropped my tire off because it has a screw in the middle of it. I got a quote for 20 dollars and 2 ½ hour wait. When I came back paid for the over price tire repair, the guy did not even put it on for me. I asked him aren’t you going to put the tire back on? He said he has no tech to do that now. What a rip off and poor service. Don’t recommend this place.

Today I had to get my car towed to Firestone due to a hose bursting, and they were incredibly helpful. A man named Christian helped us and he was knowledgable, and seemed to want to do what was best both for my car and most efficient cost wise! I thought I would be there for hours and pay tons of money but I was there for an hour tops, and paid under $ 100 dollars. They also have a student discount which is nice.

This review is for a purchase of a set of four new tires. I have a great mechanic (see Wood-​Oberholzer review), so I haven’t utilized Firestone Auto Service, although they automatically did a complimentary check-​up with my tire purchases.
I’d purchased my last set of tires from this Firestone 4 years ago and remembered it had been a good experience. This experience was better even.
Typically, most retail is slowest on Wednesdays, so I arrived when they opened (7:15 am). Christian assisted me with my options after I spoke to him about our driving needs (5,000 city, not highway, miles/​year) and budget ($ 500). He made two recommendations, and of course, I chose the least expensive, declining Roadside Service (we have AAA).
He quoted me a completion time of approximately 8:30 and an out the door price of $ 385 for the tires (215/​65R16, if you must know).
Their rest room is clean, and the waiting area is pleasant with decent magazines (current: ESPN, AZ Highways, etc.). Fry’s Food Store is across the street, and McDonald’s is next door.
My name was called at about 8:35, I paid after he advised me the results of our car’s exam and was out the door by 8:45.
I’d researched other tire stores and pricing on-​line, so I felt good about this experience. It definitely exceeded my expectations.

As usual, happy with my experience at Firestone on Grant and 1^st. Manager Jon Swafford offered me excellent customer service, and technician Cody fixed my loose wheel well in jiffy, allowing me to take a planned day trip down to Bisbee.
I used to go there a lot more, but now I have Maintenance For Life with my new-​ish Mazda. But whenever I’m in a pinch, I know I can stop by and they’ll do what they can to help. They’re my first choice as an alternative to the dealer. Back when I had my Toyota Corolla, this Firestone was the only one I went to. I highly recommend!

I’ve been taking my cars here for years. Friendly, upfront, knowledgeable and helpful. It’s usually cold sitting in the lobby, but they’re worth it! :)

Bought 4 tires from them, good price, went smoothly. Price was exactly as quoted.
I needed new tires on my 4Runner, and found the Firestone Destination A/​T tires to be rated the best for the price. Firestone had the best price in Tucson, so I went with them.
Tires were installed, everything went well. Loving the tires themselves. Juan (sales associate at the store) was helpful. Only thing I noticed is that they didn’t close my hood completely, I had to get out and actually shut it.

Always get good service here. I have purchased my last 4 sets of tires here at good prices. Have taken advantage of tire warranty several times with no problems.
They rotate my tires and fix flats free when you purchase the road hazard warranty, good deal.
I went in today to get tires rotated and brakes checked cause I figured they were due to be done but they told me, naw, your brakes still have some months to go before they need service. They could have told me they were in need of replace but they didn’t, they were very honest.
I would judge the other neg reviews with a grain of salt, they don’t hold water, believe me if there was any issues I wouldn’t be coming here. I love this place.

To their credit, they explained that I did not need the new tire rim I thought I needed. I would never have known that if they didn’t tell me, so kudos for that.
On the negative side, the estimate that they gave me over the phone for tires and installation was misleading. They said $ 20 to install — they meant each. Their estimate did not include several other fees, such as warranty and road repair. These were tacked on, so my bill was about $ 50 more than I expected.
However, the bigger deal for me was that when I left there, I had a broken wheel axle. Was it broken before or during? I don’t know, but it’s kind of a huge thing to miss when you’re changing tires, especially since the tech pointed out that I’d be needing new tie rods soon. They noticed that, but not an axle that was hanging by a thread?

Went in for an oil change and complete vehicle inspection. Extremely friendly service. My wiper fluid was not squirting out and they diagnosed the issue to a bad washer pump. In an attempt to save money, I purchased the part from Auto Zone. The installation was a little more complicated than I expected so I went back to Firestone and they were kind enough to install it for free.

My daughter was alone with a flat tire. It was Sunday afternoon and they were the only tire store open in the area. Daniel fixed her tire quickly and efficiently, and she was on her way. The store is clean, and the customer service is excellent. Thank you for taking care of my daughter. Your service is greatly appreciated.

Great place. Got a oil change,
Complete service for only $ 50… Had alignment done since had lifetime alignment that I have had for years…
Very friendly and they did this while I waited… They recommend Metro car wash that gave me a discount and a very clean car. Shelly the manager showed me the stores very high marks on the Firestone website survey… Do not believe the other negative reviews… This is a clean and busy place… Will come back!
PS: I am a very picky, but honest guy. I strive to find the great places!

Incompetence and dishonesty.
After an eventful weekend driving up a flowing river and numerous old jeep trails, I needed a bit of work done on the truck. Two tires were leaking air and the pipe which connected the water hose to the radiator had broken free.
I only visited Firestone as the original tires had been purchased at one of their stores back east less than a year ago. An expensive, rugged model. I was informed that I had to pay (!) for a patch, and later told that both tires would have to be replaced completely. I asked if a better price might be possible. It was then that I was informed there would be a $ 50 charge to have the tires shipped to their store in less than two weeks. I was offered a 10% discount on the price of the tires, which resulted in a $ 20 net increase for the services offered.
I was informed by the staff that it was time for a serpentine belt change and brake system flush. Each of these services had been performed in the past six months.
As for the radiator, their inspection did not reveal a problem! I am not a technically minded individual and I discovered the problem in less than 60 seconds of popping the hood!
Life in Tucson has relegated me to regular encounters with the incompetent, but this experience had brought my expectations for service to a new low. My tires were repaired for free by a shop just down the road. Refer to review for Jack Furrier’s Western Tire.

I’ve gone to this Firestone location for routine oil changes, alignments, and tire rotations since 1999 when I owned my first car. The guy I usually see has always been there and he’s always extremely nice. In fact, everyone I’ve dealt with have always been friendly, gave quick explanations and never try to upsell anything. I usually just drop the truck off and tell them to call me when it’s done, which is usually within an hour, and on the few occassions where I’ve needed service last minute before a road trip, they’ve always managed to get it done in about 30 mins… even when they’re busy. I’ve had bad experiences with other auto service places so I find myself fortunate to get the service I get here.

I would never come back to this particular Firestone. My first time there, I went at 5:00 with a broken AC in June (obviously hot summer in Tucson). I paid $ 30 or so for the AC check up but was unaware that they closed at 6:00 so they were only able to diagnose the problem and I was told to come back tomorrow to get it fixed.
When I brought it back, the work order charged me an additional $ 50 and I asked what it was for since I already paid the $ 30 previously. The employee gave me some serious attitude explaining that it is the labor to fix the problem, and my previous fee was simply to diagnose the problem. He then explained that it is usually $ 90 or so to fix and he was doing me a favor. I was not impressed with the way I was treated here. He seemed to be very defensive at my simple question even though I just want to know exactly what I’m paying $ 50 for…
Also, when I got my car back, when I turned the wheel all the way left or right I would hear squeaking, which I have heard might be something wrong with my power steering. Avoid this place, the Firestone at Tucson Mall seems to be a better option in my experience.