Western Federal Credit Union

Great company to get financed through! They are very nice in the beginning and very helpful! But… After you pay off your account, they are nearly impossible to work with. All I need is a payoff letter stating that my loan is paid in full, and they can’t seem to help me! I feel like I am not valued as a customer anymore now that I refinanced with another company. I keep getting the run around on the phone and on the the chat site… They state that they will not send out letters because it is against their policy… I have never heard of any such policy’s at any other financial institutions… Now I am in limbo and out $ 560 because they won’t send me any documentation that is required to cancel my old gap insurance I had with Toyota financial while the loan was out with western. I see they got a new CEO, I hope he gets more in touch with his front line staff and sees that the level of professionalism and service is back to what they used to be known for. I would not recommend this company to anyone who likes to be treated as a valued customer, because you will not feel like it with them!