Bank of America

It was my first time to go there and in there everybody was nice to me, also it was a good service right there. Usually Bank of America’s service is very bad.

I’ve only been inside the branch a couple of times, and the service was always decent enough. Definitely understaffed, but nobody was ever rude to me.
The low rating is because I work late. I come home anywhere between 9pm and 3am, and every single time I check, the two ATMs are «temporarily out of service». It doesn’t seem like they’re ever fixing them or they’re broken, I honestly just think they turn off the ATMs at night. I have NEVER seen the ATMs open past 7pm.
Because of this, I have to drive an extra 15 minutes just to get to a BofA that has an open ATM that late.

This rating is all due to Mr. Anthony Sanchez on 2015-​12-​21
I had bank business concerning direct deposit and how to facilitate those changes. Mr. Anthony Sanchez welcomed me as I was entering and quickly asked if he could be of any help. He gave me good sound, clear concise advice and filled out the needed forms for me quickly & efficiently. What impressed me the most was his caring, friendly, professional service which is rarely shown at banks today.
My everyday dealings with this branch of Bank of America usually merits around 3 Unilocal stars, but under Mr. Sanchez’s exemplary kindness, I must rate this branch 5 Unilocal stars for the time being. Although selfishly on my part, I would like to see Mr. Sanchez remain where he is, I would like to wish him all the best in reaching ever higher positions. Plus he is a sharp dresser and sets a higher class feeling to the usually non-​descript, non-​sartorial North Torrance B of A setting.

Worst fucking bank ever always the worst customer service they are all very rude they dont care about anything they talk and waist a bunch of time your at work stupid there just a bunch of under paid imature females

Really slow and the business banking is basically non existing. For a busy person like me, this is a big disappointment. Maybe it’s time to switch banks

So far the most ridiculous location. 2014÷05÷22: I went to one ATM at this location, and it showed me that it’s temporarily closed; 2015÷09÷05: I went to one ATM at this location, and it showed me that it’s temporarily closed…
So, by temporarily, it actually means one year and more?

Valid statements all around. Spacious bank, plenty of windows, numerous customers in line, and a whopping whoopty doo TWO tellers at most times.
The two ATMs outside are notoriously «out of order» on a regularly basis.
Hello corporate! Do you even care how your branches operate? Wait, that was a rhetorical question.
Reluctantly giving an extra star for when the ATM does function properly which is a crap shoot. At least I see an armed guard wandering around when the bank is open.

How can a bank provide good customer service or get people in & out in a timely fashion when they have only 1 teller open with a line of 6 people. Very disappointed in bank of america. (I’m in line as I write this)

Do yourself a favor and bank somewhere else! The average wait time here is 25 min. There were over 15 people in line and only two tellers. Oh, and the other teller serviced the business line only. The convenience of multiple locations is not worth your time when you come in to see a teller. Bad customer service!!!

I drove out of my way to this bank to use the ATM and when I got there, both of the ATM machines were out of service. I thought this was a one time occurrence but I went next door to Ralphs to get cash back, the clerk told me the ATMs close at 8pm. Completely unacceptable.

Came here to get something printed and notarized, they said they don’t print for customers so i made an appointment and came back.
Had to wait 15 mins after arriving on time to be seen. The notary, Gabriela Perez had a bitchy attitude with me and wouldn’t sign my document, and likewise she wouldn’t help me find a valid one online to print and fill out.
This place is slow and the employees who sit at the desks are not nice ppl. It shows that their rating is so low. Choose a different location.

This is based on the branch as a whole and not necessarily the people there. Went in at about 3:00 on a Thursday and there were about 8 – 10 windows only 2 of them had tellers in it. There was a line of about 10 or so people so as you can imagine it took a while to get my foreiforeign currency.
The ladies I had to talk to were nice though but juts not the most efficient.

Safe Deposit box procedures are terrible. They automated it for the banks tracking but it is terrible for the customer. Takes so long to do anything now. GO ELSEWHERE FOR SAFE DEPOSIT BOXES. ALL THE BofA’s around here have this new terrible system. Took 25 minutes last time and I only was in my box for 30 seconds of that.

Good news
Bank tellers are nice and don’t ask for you to open up new accounts or extra credit lines, savings accounts, money markets etc
EVELYN very attentive to needs and follows thru with questions, friendly and careful.
Business account lines are short
Down side
The longest line ever because of its location near big neighborhoods and near the 405 freeway. Minimum 10 minute Wait in line for bank teller use at all times. One time, i waited an hour because the line wrapped around the building. All because i had to make a huge withdraw and didn’t want all $ 20’s from the atm. You know frankins are better.
Good thing i don’t have that problem anymore because I’m broke. Now i just go there to exchange $ 20s for quarters so i can do laundry because i rented my condo with my stacker laundry machine to my friend.
Cons (yeah they actually have con men in the parking lot trying to sell you tvs, electronics, etc. Seriously, don’t be dumb and fall for that)
They are very understaffed, sometimes only 1 to two tellers on a busy Friday or Monday. Yeah, i get It they have high foot traffic because of its location… but seriously, 2 tellers? Come on!!!
This location needs a management overhaul or how to schedule/​staff how to
Stuck going here when needed since it’s the closest location to home.
Personal banking lines are too long.
At night after 9pm outside atms are always out of service
Sarotori boa Better alternative if you’re in need of an atm transaction after 9pm, bring a friend cause its a shady area.
Overall, one of the places where if you gotta go, you gotta go. Should you drive out of your way to pull out money here? No. Is it conveyant if you’re a boa customer in the neighborhood? Yes.

Yeah I pretty much have to reiterate every thing that everyone said. This BofA is by the far, the most understaffed BofA I’ve been to. This used to be my go-​to spot. But there are always only 1 teller working the whole place.

Long line all the way to the door right now. And only 3 tellers working at the moment. Can you see what’s wrong here?

This Bank of America was a great service to me! I went in get rent for my apartment and the to ladies that helped me were so kind and sweet.
My signature was out dated so I needed to change it up to my new one, and I loved the woman that was helping me. I’m a young guy and I know nothing about banking and credit and she helped teach me so many things and we were sitting there talking about my options for 30 plus minutes which I really enjoyed.
She wasn’t just doing her job and giving me little information. She came off as a mom figure, and seemed like she really cared about myself, my future, and my credit.
I will definitely be returning to this bank. I had such a nice experience and this place deserves a way higher review.

So many windows 3 tellers and a long line to the other side of the building. Not hiring?!? I think they need to hire more tellers. It’s about the customer service making people happy. Standing in line for 18 minutes is not a good way to go. This branch needs to improve.

This is probably by far the WORSE B of A I have EVER done business with due to the fact they have about 12 windows for service and 2 tellers
YES 2 tellers 1 in reg service 1 in business
The ladies are nice the tellers behind the windows are trying their best but WHY NOT ENOUGH EMPLOYEES during peek hours MAKES NO SENSE AT ALL
This is not the first time either I watched several customers walk out and even watched one speak to management
and nothing changed. If I didn’t have my mortgage with them I would NEVER step foot in a branch
WAY TO GO SCHOOLS FIRST CREDIT UNION that is the place for ALL YOUR BANKING NEED

Let me just say one thing. If you use the ATM at late hours, please dont waste your time driving here to use the ATM. Their ATM does nothing aftet certain time. I think its after their business hours that ATM becomes useless. The screen will say that it isnt working and asks you to go to nearby BoA ATM on Hawthorne or Redondo Beach Blvd.
I hardly ever use the teller desk unless I have to run some errands.
Parking isnt hard and when ATMs are in function, line does get long sometimes. There is a security in site.