Verizon

Confused and more confused! Went to that particular store to get details on how to switch from my current carrier to verizon… I spoke to mayra which answered or so i thought all of my questions. I decided to come back another day. I went back this past saturday looking to switch to verizon, well mayra wasnt there that day, since i felt like the fees were explained i decided to work with someone else. After speaking with Henry, everything that Mayra had explained wasnt true. She forgot to mentioned fees i had to pay. Not being that upset and still carrying on with the trade, Henry kept me there for more than an 1.5hrs trying to sort things out. He was never sure with what he was doing since he kept on excusing himself to have his manager check his work. At the end of everything the fees that i had to pay were way too much i decided not to do it, the manager got involved according to him helping me out. I explained to him again that everything that was done wasnt explained to me before, he excused himself and had a third person involved, the third guy said he couldnt do anything but due to the inconvinience he was going to offer me an extra $ 100 credit on my account which it sounded so good but he made it clear that it had to be done that day. I told him to put on hold and i was going to go back later that day with my boyfriend. I decided instead to go to the verizon store in hawthorne with my boyfriend without mentioning i had gone somewhere else and the rep there told us the 100dls was a credit given to EVERYONE that opened an account during that weekend!
SHADY!!! Never going back there for anything!

I honestly don’t even want to give one star right now but I feel the need to warn people so they do not have to go thru my frustration. The way my account was handled, how I was not notified when they made changes to it etc. was horrible. I’m not one to bash a person so I will not name names, but I would avoid this store. If it wasn’t for a wonderful person in customer service taking the time to fix their mistakes I would be paying a lot of money just to leave Verizon. That’s all I’m going to say.

this Version store has questionable customer service?
I brought my tablet to this store because it was not turning on. The rep told me I was not using the correct the charger. I purchased new charger and in the process of paying for the charger the rep did NOT return my tablet as well as I also did not remember to ask for it.
When I returned home I looked in the bag @ realized the tablet was not there. The store was closed, so I could not call until the next day.
There was plenty of time for the rep to go outside@ look for for me as well as phone to say that I forgot my tablet. He did neither one. What he did was put the tablet in the safe. The next day was his day off work.
I called the Verizon store the next day with no luck to talk to a real person. The customer service rep said she would email the manager to help me. Turns out he was off work as well.
I went to the store in evening @ picked up the tablet myself. I explained this situation to the manager @ she apologised. Not good enough!

We followed Manager Saul to this location and send everyone else here too. He is a great manager who excels at great customer service. Over the last year, I notice a difference in the morale at the store. It is much better. We handle all of our 9 mobile accounts here just for our family alone. They are doing a great job!

Terrible customer service. Not knowledgeable, long waits. Wish there was a better alternative

My last review was 2012 and as of Dec 2015 this location is still horrible. I purchased a iPhone over the phone for a christmas gift. The gift did not work out, but I figured I could just go to the corporate store, which this is. I know the sales reps work on commission but I figured customer service would help me without any problem. If you ever walk into a Verizon Wireless store with a Verizon shopping bag, the sales reps run away.
A greeter asked my business, I explained I wanted to return a phone I had purchased over the phone. The greeter stepped away for a few minutes to speak to someone loitering nearby. He returned to me and explained that I would have to return the phone myself via the USPS.
I called 611 the next day to cancel the service and get a return label and the service rep on the phone said I could return the phone via USPS or go to a Verizon store.
I explained the Verizon store turned me away and the rep apologized and said she gets that a lot from customers.
It was 3 years since I had stepped foot at this Verizon location, but I will never return now. Thanks Verizon, lesson learned.

Dishonest customer representative!
I made my purchase of new phone online and submit a trade in for credit.
The CR tried to sell me accessories with all my credit and told me it’s their promotion to get them for «free». While they are actually using up all my credit and not free. I figured that out after looking at my receipt.
I contacted the coporate office and they told me I could return the accessories, so I went back to return the accessories.
It’s really a poor service demeanor for taking my money away. I would rather have the credit deducted for my service fees instead of pay extra taxes for the unnecessary accessories.
The corporate office must do something to regulate those kind of demeanors, because I believe Verizon always has the best services!

Just to clarify my low rating is based on customer service from ONE particular employee.
(I already forgot his name but he is Asian, heavy, and he has unsettling long finger nails)
I had 2 particular questions regarding my personal phone and bill. When I asked him my first question he gave me an «I don’t care look» and his only response was that «he had no idea and couldn’t help» — Later that day I called the Verizon Technical support (*611) and they were able to assist me within minutes –
My second question was regarding issues I had with my bill. He tried to help me for OVER AN HOUR until he resorted to asking for help from his manager. [As I sat there waiting I noticed that all other employees were happily assisting other customers.] When he returned he said that his manager had taken care of the issue. He explained what they had done to resolve the issue, however it didn’t resolve the ENTIRE issue. I told him so, so he went back to his manager to resolve the ENTIRE issue. — I had to call Verizon (*611) again the next day to confirm that the changes were made to my bill. Some changes were made but not all, so a lovely woman on the phone made the necessary changes to the bill that resolved the issue. It took her 10 minutes. –
This particular employee rarely looked me in the eye, he hardly spoke, and his attitude screamed that he didn’t want to be there.

I don’t understand the low ratings? Excellent customer service. Gloria was a pro with the invisible shield and I didn’t even buy it from her store!
Located next to Walmart.

I went into Verizon to check out what it would cost to upgrade to a new phone. I was beyond fortunate to work with James! His positive attitude and smile are contagious! He was thorough in explaining the different options I had and presented the best deal with a high level of enthusiasm. It was a no brainer! I left the store with the phone I wanted and spent less than I had anticipated. As a happy, loyal Verizon customer for 10+ years, this was hands down the best experience I’ve ever had! Thank you, James!

There was hardly anyone in the store but I still had to wait for an associate. But then Andrew helped me and he was really nice and informative. Thanks! :)

Verizon you guys have the most towers I agree. Your signal and quality of phones are great but your customer service sucks.
I don’t appreciate how one customer service rep tells u one thing and then another rep comes in and tells u another. You guys need to get it together. And I’m so glad I don’t have Verizon. I’ll stick with AT&T so far no problems ever with them. Keeping my fingers crossed.
Wow Verizon if you would treat my husband right I would’ve switched. Lucky for you he likes Verizon but I beg to differ and I will refer friends to AT&T instead.

A huge shout of to Julio Rivera who always seems to find a solution to everything. He has helped me through with several broken phones and help reevaluate my plan so that I am always saving money.
I recently visited the store after wanting to throw my Time Warner Cable modem out onto the 405. Julio put me in touch with Brandon Reeder who is a pro at getting your hooked up with Fios. He customized a plan for my business and family and helped me save money on what I was wasting with TWC.
For all things iPhone, iPad, Internet and Cable — go see these guys. They are THE BEST.

Outstanding customer service. Cant say enough about this place. They go above and beyond other verizon stores; thats for sure.

How can Verizon phone customer service be so good and the in store help so bad?
I came into this location solely to buy a new phone. The sales person started off very helpful. He offered me several options to change my current plan. Obviously Verizon had some promotions going on. I told him I really just wanted to buy the phone and not change my plan. With that, his entire personality and attitude changed. Couldn’t have been less helpful or even pretend to be less than mad. I proceeded to buy the phone. Big mistake.
After leaving the store I realized the guy has activated my new phone but at the same time deactivated a completely different phone on my family plan. That phone was never seen or discussed during my purchase. Not wanting to go back into the store and deal with someone who clearly has an issue when they don’t get their way, I called VeriZon. I support twenty five minutes on the phone while they undid what the spiteful in-​store rep caused. The tech support person couldn’t figure out how such a mistake could even happen or what the unprofessional guy at the Torrance location even did to screw up other line.
The in-​store reps make commission and are incentivised by selling their promotions. This obviously brings out negative behaviour when the customer isn’t interested.
I spend a lot of money at Verizon, this purchase alone was over $ 500. I certainly don’t need some sale rep’s bad attitude because they didn’t get what they wanted.
Unfortunately, Verizon knows it has good cellular traction and doesn’t care about the individual customers anymore. It’s very sad.

I have been to this location several times and received satisfactory help/advice…but yesterday was helped by «Bien», who made the chore of upgrading our phone a really pleasant experience… not only was he extremely knowledgeable, but faced with the three of us, all asking questions at the same time. He stayed focused on task, answered all questions thoroughly, and remained really pleasant, seemingly amused by our distractions rather than annoyed.
If I were to aggregate all my experiences here, I likely would give this location 4 stars… but as long as Bien is there, I know I will have a 5 star experience.

This review merits such high ratings due to BRIAN, who absolutely rocks!
My fiancé and I had been putting off the need to combine our cell phone plans for months for the simple reason: We have NEVER had an EASY or GOOD experience with Verizon Wireless Customer Service that was worth mentioning. Their coverage is the best and with our job taking us sometimes to remote locations, coverage is a must. So, we finally mustered up the game face to go and combine our services.
Cue angelic choir. Brian immediately addressed us, almost before we even made it across the threshold. We explained to him what we wanted and he was practically finishing our sentences for us! Within 15 minutes, my phone was now attached to my fiancé’s, we were shaking hands with Brian and on to the rest of our day!
If I ever have anything I need to go to Verizon for, I’m going to be sure to go when and where Brian is. Managment, I know you’re reading this, GIVE THIS GUY A RAISE!!!

Went into this Verizon Wireless location to return our no longer used cable box.
I was told we could return it at the corporate location (this is considered a corporate store) by another Verizon Employee.
When I arrived, there were two gentlemen conversing behind the service desk and another helping a customer.
As soon as I stepped up to the desk, the two men walk away! One goes to the back and the other the opposite way.
How rude! Left me there standing like an idiot without acknowledgement!
Some minutes later, the guy that left to the back room comes back and asks if I need help. He then says I cannot return any Fios equipment here. That was a completely waste of time! That’s not what they told me. Even if I couldn’t return the box, some great quality customer service should have been offered.
Maybe IF there were clear communication between all Verizon stores the other store wouldn’t have lied about returning this cable box to this «corporate» store.
Crappy customer service!
Thank goodness my carrier is ATT.

Poor services
Yvonne was incompetent. I was there to purchase a new iPhone with my existing plan. She gave me a run around and ended up telling me that it would be easier for me to order my phone by calling Verizon.
I have upgraded many phones there before with other salesmen but none this worse.
It was a total waste of my time after being there for more than 30 minutes and ended up ordering my phone through the call center.
I’m seriously considering dumping Verizon in the future because of the people there.
Really really bad services and incompetent people.

This is a bit embarrassing to announce but I finally upgraded to a smart phone. Thanks to spending more time on Unilocal.I’m no longer in the dark, maybe still slightly behind in technology (going w/​3G). Oh yes, I’m a real person with real reviews. No more waiting til I get home to write my reviews. I can check-​in, take advantage of all the cool deals, write in tips, jump in on discussions and take photos, in real time, baby!
Now enough about me, I had an awesome experience here yesterday. As with other walk-​in services, I had to wait a bit but was reassured that I wasn’t forgotten. This place was clean and organized. Andrew was the guy who was assigned to me. He got me set up right away with my new phone.
I brought in my phone and decided to go with their prepaid plan. It didn’t make any sense for me, personally, to pay $ 100 for a shared plan. They currently have two options with their prepaid plan (only 3G). Both options have unlimited talk and text. You get 2gb of data with the $ 60 plan and 4gb of data with the $ 70 plan. That’s it, no additional fees, no contract, no hassle. Fyi, you have to remember to pay again the next month before your time is up unless you set up an automatic bill pay.
Now, you ask why I gave this place a much higher rating than the other Verizon Wireless store I recently reviewed? Besides their excellent customer service and attentiveness, they waived my $ 35 activation fee here! At the other place, there was also a sign stating $ 35 activation fee waived with the prepaid plans but the guy I asked there stated I would still be charged if I didn’t buy their phone.