Ortho Mattress

Leonard was very informative and helpful when it came to finding a perfect bed for my boyfriend and myself. Leonard really knows his stuff and shows you if you’re going to do something, make sure you do it right.

The worst service I have ever experienced. Let me explain, I went in one day looking to try and eventually buy a mattress. I believe the person that helped me was named Wilson, but I can remember for sure. When I first walked in he was laying down on a mattress and when I asked him about a specific kind mattress, memory foam, he just pointed and said «it’s over there». After yelling a few questions across the store, he eventually got up and came to us. I tried a few mattress and it was all good. He asked when we wanted it to be delivered and I told him we first want to go to the other mattress stores nearby. There are a lot of mattress stores nearby. It is called mattress row.
A few days later I go back to the store with my cousin because he was also looking for a new mattress. Wilson came to us and said I remember you. My cousin was asking questions about a mattress and he also mentioned he was not going to make a purchase anytime soon. He was just surveying his options for later. I, on the other hand, was ready to buy, I was asking a few more questions and asked for a few moments so we can lay on the beds. He went to his desk in front of the store and sat down. After about 5 minutes he yells to us «don’t you think you had enough fun». My cousin and I were confused and said what. He replied saying «what I am trying to say is that I am sick of your faces». We were shocked and just left the store immediately. And went to a nearby store and bought the mattresses there.
I am not exaggerated one tiny bit. This actually happened.
I have never experienced such bad customer service ever in my life. This has been the worst experience ever.
Ortho mattress and has a big customer. I will never step foot in one ever again. I am disgusted by how we were treated and we will never be back again.
I urge my fellow Unilocalers never to visit any ortho mattress under any circumstances, especially this location.
BEWARE STAY AWAY. I WARNED YOU!!!

We Bought a new bed from a guy name Jonathan and it was an amazing costumer service. We also got help from Josh who is the store. Jonathan and Josh are amazing sales people

Johnny at Ortho Mattress is the best! He provided great service in helping me select a mattress and answered tons of questions while I hopped around from bed to bed in their huge showroom. They have a great selection of mattresses– just enough to give a range of options without being overwhelming. I must have changed my mind 10 times but Johnny was able to help me figure out what I liked about each bed and then narrow down to my top choice.
He was incredibly educated on the various features and benefits, not to mention patient and easy-​going. No high-​pressure sales tactics or aggressive salespeople here! I even went home to think about the decision for a few days and do my research, and Johnny was totally understanding and didn’t try to pressure me at all (which is so different from other places I’ve shopped). Ortho also price matches, which made the decision to buy in-​store instead of online a no-​brainer.
If that weren’t enough, Johnny has come through for me 100% since the sale. I’ve had some problems since the mattress was delivered. It was the manufacturer’s fault, not Johnny’s, but I was expecting the worst. Too often salespeople disappear after the sale and other stores will refuse to handle exchanges or other customer service issues, forcing the customer to deal with the manufacturer or accept an inferior product. Not Johnny! He gave me his cell phone number and worked immediately to correct the problem, even working on his days off.
He has truly been a pleasure and, even with a few bumps in the road, I’m still so pleased with my mattress decision. I wish more salespeople out there were like Johnny!

Had a very good experience at Ortho Mattress in Torrance. I gotta admit that I am always skeptical of sales people at mattress stores and don’t necessarily trust them. But Willie proved me wrong. He was not a «hard sell» sales person and was extremely helpful and patient with us. He probably spent over one and a half hour with us and was informative and down to earth.
We left the store without buying and told him we wanted to do a little more looking. We eventually decided the mattresses that Willie had showed were the most comfortable and came back a week later and bought from him. Good experience over all.

Wilson provided the BEST customer service for us. My colleague and I purchased 4 mattresses for our job site with box springs. Wilson went above and beyond to get us exactly what we needed and wanted. He wasn’t pushy about ANYTHING. He made us feel very comfortable and well informed.

Wow. This is the worst service ive had at any establishment. The true colors were shown and i highly suggest not purchasing from this location. Once i arrived the salesmen asked me when im planning to purchase. I told him im looking for now to compare with my current mattress. He walked away. As i was trying various matresses he commented and said «dont you think youve had enough fun? Im tired of looking at your faces». I was in shock. The other reviewers on here are related to the salesmen fyi. Skip this store and go to any of the other matress stores on hawthorne. I will be filing with the BBB.

Wilson did a great job, he took us through all the options, as I had a rear-​end car wreck and needed a solution to replacing our former mattress. He was very knowledgeable and worked with us to get the bed delivered that day – great customer service, a 10!

Superb service! I never thought shopping for a mattress could be so pleasurable! David welcomed us with a warm smile and was so helpful and informative. We are the happiest customers on the planet! Thank you David!

Excellent service, quick and efficient. Me and my gf walked in and were greeted by David. He showed us multiple beds and let us decide on the right one for us. We walked away with a brand new Cal King Serta Iseries in and out in 30 mins. No beating around the bush, answered all our questions and gave us plenty of info. Very satisfied.

Willie and Wilson helped me find the perfect mattress. Thank you so much for listening to my needs and being very professional in educating me the differences of all the mattress. They have a great waterproof sheets too that’s great for kids. My son spilled milk all over the waterproof sheet and didn’t go through the mattress. One less thing for me to worry about. Great service, love the quality and wonderful people!!!

If I could give zero stars I would. I purchased a $ 3500 bed and wanted to swap the box spring for low profile ones. I tried pleading my case to Sal, who is apparently the regional manager. He was rude and dismissive, and told me that it would not be possible because it was outside the 60 day window. He claimed that he could give it to me at the bargain price of $ 500.
He said that I could ask the EVP of Sales (David Fleishman), who originally sold it to me. In speaking with him, he too denied my request and notified me that they sold 3 $ 8000+ beds last week alone, and that my purchase was not a big deal.
Will definitely go somewhere more reputable next time — my mistake for trusting these clowns.

Just bought my 3^rd mattress in the past 3 months from Ortho and 2 from Willie Mays. The first time Willie helped us we were buying a King mattress. Willie helped guide 2 very confused people through all of the different types of mattress options. He was so knowledgeable about the products and so patient with my indecision. We love the new mattress so much that when I had to get a new mattress today for my daughter it was a no-​brainer to go back to him. I’m going to tell my parents to make the trip from the Valley to come see him!

Willie mays willie mays willie mays!!! What a great service from this guy! Havent been treated this way! He was super accommodating and was very patient with us sharing with us his insights on what would best fit our need and most importantly the bill! Excellent! Thank you so much willie for making our experience unforgettable. A very reliable and honest salesperson! Kudos!

Davis Ryder of Ortho Mattress did a fantastic job treated me well when purchasing my mattress. They have a large selection and I would return for a future purchase.

Great experience, very helpful & knowledgeable sales associate Wilson. We were very satisfied with our visit. We purchased a Dr. Preferred CLUB Pillow Top & absolutely Loved it. Didn’t spend unnecessary time as we did in other matress stores. Would definitely return & refer.

My wife and I just stopped into Ortho Mattress at 22 724 Hawthorne Blvd to buy a mattress. We were given a kings welcome by Willie Mays, the salesperson working at the time. Willie was very knowledgable, honest, and had a great sense of humor. He walked us through the selection on the floor, the manufacturers, asked us our sleeping preferences, and proceeded to give us his take on what might be some good options for us. He wasn’t pushy at all, in fact, he guided us away from a few mattresses that were more expense. We settled on a Beautyrest Black Luxury Firm that we felt was right for us. The overall experience was pleasant and we’d go back and/​or recommend a friend.
Thanks Willie

Today we stop at this place the sales man (Wilson) help us a lot to decide which matterss will be good for us
We ‘ll be back again

Very knowledgeable staff. Friendly and speedy service. Wilson was very warm and welcoming. If you need a good deal come and speak with him! I would highly recommend it

Excellent service. Wilson was really helpful. Walked me through every steps. I was allow to try out many mattresses and afterward the pillows. He was very patient and answered all my questions. The price was also very competitive.