Avenue

I have been shopping at this particular store for years, before there were other locations this was my go to store. I ordered a pair of sandals and had them shipped to pick up in store. I was greeted and asked my name… this is were it went downhill. The sales lady repeated my name as if she did not believe my name was «Rita»…strange but whatever… I want my damn sandals. She goes in back gets my package and as I was walking around looking I picked up three shrugs to purchase… when I hear tell me she had my package… most sales people want you to stay and browse but not this lady, it seems as if she wanted me out.
Yeah…I will not be back… sad because I loved this store.
*** hint to management: offer customer service classes.

The staff is super friendly here. There’s never a problem with parking. My only problem is every time I go in there I end up spending more than I wanted to. For example… I’ll go in for a dress and walk out with the dress a handbag, shoes and some accessories. Good for them bad for my wallet. Lol.

My wife bought some shoes here, for $ 55, yes she did misplace her receipt, but it is on their credit card, so I would think they could find it, second trip back to return beacuse the manager wasn’t there, she only wore once & the decorations were falling off, so I would consider defective.
They only offer her 50% store credit, & only if she brings them back with the box lid, which sh had misplaced.
For BAD MERCHANDISE!!!
won’t be back here again.

This place has really gone down hill. The past year or so I have begun to avoid shopping here. It is quite a shame, their employees used to be young and vibrant with great energy and fantastic customer service and now it is just lame.
Service: The staff are impersonal and almost down right rude to the customers. It’s the Middle aged ones that are angry. They act like you are a burden to them. This last time I finally got a shout out as I was walking out the door with a «let me know if you need something» from the back of the store. Yes… Thanks I’ll take my 500 dollar shopping spree to Torrid. (They have friendly staff AND a fan in the fitting room).
Product: The quality is not what it used to be. Things are not sewn properly. My recent bras had two holes at the seam. The sizes are not true to size. I’m a ²²⁄₂₄
And couldn’t fit a ²⁸⁄₃₀ winter coat.
Just drive 5 minutes to Torrid for some hip plus size clothing or Lane Bryant for some excellent help from the older lady who works her butt off to make you feel like you are talking to mom.

Love this location they have great attentive friendly customer service and the staff is always so helpful. Much better than the Lakewood location.

I would like to update my previous post. After talking to corporate I was able to get those crappy sandals returned, so I will be returning here, I am glad, because they are way more affordable than Lane Bryant! Their staff could still use a little customer service training, and I would still recommend staying away from Shawn. They sent me back to deal with Alicia, another manager there, and she was much better!

I love the different styles of clothing that they have.

Staff here are very nice and courteous, but my issue is with the lack of clothing style selections. It’s mostly casual and alot of the same style stuff; minimal to no professional or evening wear. They’re expanding their shoe selection which is nice, but I still think this place can use improvement, overall. More selections = more clientele, is my philosophy!