Fannie May Fine Chocolates

I had the worst customer service experience here! I came in for a simple return because the 14 candy boxes I got had gelatin in it. The employee working there was probably the most racist employee ever. I usually never have problems at stores but this employee disrespected my religion, my morals, my culture, and me. She refused to give refund because she said she didn’t care if gelatin was bad for me or not. She showed me attitude like she was the owner of the place while she was probably a very new employee who didn’t even know the rule and regulations of the place. She kept saying this is not my problem and I will call the cops if you don’t leave. What kind of employee says that to a customer. I also said if you find anything in the store without gelatin or alcohol I will take it but she said she won’t waste her time looking at each and every box. She refused to show me the return policy written because she couldn’t find it. What kind of store doesn’t have return policy written on their receipts or somewhere in the store. The one star is only for the manager who agreed to give the refund at the end after 40 mins. She didn’t even apologize at the end .in fact I apologized for doing this. The employee shouldn’t be allowed to work there because of her attitude and her racist nature. It’s safe to say that I will never buy a Fannie May product ever and I will ask my family and friends to ban the use of this product also.

WATCH YOUR RECEIPT WHEN YOU CHECK OUT– I love this outlet store, shop here often for gifts (& myself!) But make sure u check your receipt BEFORE you pay… Almost every time I come here, they overcharge me & I always end up putting my own merchandise away & correcting their register… just left there about 5 min ago & they overcharged me $ 4.80-most people wouldn’t even notice that, but when Im buying from an outlet store-​for MULTIPLE client’s Holiday gifts-​I notice! That was almost 1lb. Worth of chocolates that they would have charged me extra for, that I didnt get… GREAT quality Candies, just watch your receipt before u check out.

I don’t really like chocolate, but I’ll make an exception for Mint Meltaways. When my sister and I were driving down Harlem and saw a Fannie Mae Outlet, we knew we’d have to turn the car around.
I wasn’t expecting much from the outside, but once you made it inside, it was a mecca of all of their best chocolates. Since we were here in the middle of August, there was some leftover Easter chocolate as well as just some overstock items. I think the selection will vary based on when you visit. If you come after Christmas, you may have even more choices available to you.
The biggest and coolest item for sale here was an entire tray of Mint Meltaways for $ 19. The sign said it was valued at $ 99. If I had anyone to share it with, I would have bought it. I decided to skip it though so I didn’t eat 10 million calories in one sitting. I did, however, walk out with a bunch of great deals. I spent about $ 20 and walked out with an entire shopping bag full of goodies.
The girl working here was really friendly too. My sister has a disability and tends to repeat herself, but the girl just kept smiling and chatting with her.