JR Furniture

We ordered (4) pieces of Stanton Furniture, (1) sofa, (1) ottoman, (1) chair and smaller ottoman on November 7, 2015. They don’t stock Stanton Furniture. We were told by «Mark» the salesman that our furniture would arrive in four weeks. They delivered it December 24^th with no explanation regarding the delay. The sofa arrived without legs and was not drilled for legs. I have been trying to get it serviced since December 24^th with no luck. JR furniture keeps giving me the «run around» and as of January 6^th we still do not have a resolution, The next step is to return the sofa and file a complaint with our credit card company for a charge back. DO NOT order any furniture from JR if you can’t see it and inspect it on the floor, or if they do not stock it and want to custom order it, don’t do it. Buyer beware you will be very disappointed and very frustrated like we are with no recourse that is simple.

Should have known by all the negative reviews to not step foot in the door. We just had a long distance move and needed a living room set and kitchen set. While initially glad to not have a salesperson hover, no one came near us. We were specifically looking for microfiber, as we have cats and it is the only material that doesn’t snag. As we went around the show room looking at fabric, I made a comment to my husband, nope, not microfiber and from nowhere a salesman appeared across the showroom and said «yes it is» (which it most definitely was not). We told him we have cats and they would snag and shred anything with a texture, that it had to be smooth microfiber and he said, «we’ll get rid of your cats then». After a thousand mile drive with three cats and a 5 day wait for the moving truck, not what we wanted to hear. My husband gave the guy a big F. U. and we left… needless to say, pay attention to the reviews!

bought a bed from these guys, they argued with my girl over the phone about dropping the bed off mark was super rude talked down to her and was screaming as call went on after craig got onto the phone it was settled on a day to drop it off then when they got there they didnt want to pick up our old bed even though they said they did it for 20 bucks after another long fight and a phone call they extorted us to give them 30, i will never take my business back to this terrible business i suggest anyone wanting to shop for furniture or anything else keep looking some where else

Wow. what a great experience. We redid our flooring in our home… which led to new paint, new shades and… new furniture! So we went out shopping on a Sunday. First store, nice people but a little more $$$ than we would like to spend. 2^nd store nothing we liked and nobody even greeted us. I became jaded at this point.
Then we came to JR. Super pleasant salesman. He greeted us within a few moments of stepping in. But polite and not pushy. We told him what we were looking for. a TV stand. We looked at several with not much in our taste. As a last gasp we went over to exactly what we were looking for. We ordered it. He suggested a coffee table. (upsell) and mentioned he had a lift top coffee table. Sale #2. Then we go over to sign papers and decided that we needed a side table to round out the room. Sale #3.
In the span of about 10 minutes we found exactly what we wanted. With no pressure or vulture salesman hanging on us. Just polite and helpful
This review should end here. Delivery was said to be 2 weeks. It came in 1 week. We assembled the TV stand and found it did not fit in the space. It’s a corner deal and we had only rough measurements. So my wife calls down and says can we exchange for the smaller one? They say sure. Bring it in and we will change it out. We did and they did. No problems at all. We were prepared for a drag out extra charges, etc,. We were in & out door to door in 20 minutes.
We will go here first and save me all the angst

Wish I could give less than 1 star. I came here after looking around at couches & saw one couch that I had liked at other stores, but it was marked up $ 100. When I asked them about it, they said they would give it to me for cheaper if I was serious. I thought that was great, so I took it home. After 4.5 months the seat cushions are completely flat & squished down. The back is concaved & since the cushions aren’t removable, when you sit there is a half foot gap that starts at your bottom where you sit and goes up to your lower back b/​c You instantly sink all the way down. No support is left & now that the fake stuffing is all gone, you can feel the cheap wood framing through the arm rests and back. No returns for cheap, low quality furniture. I will NEVER allow anyone I know to buy from them again. Manager said «wish I could do more for you», you can, be an honest person and do GOOD business. Couches that are $ 700+ that last for 4 months? Ridiculous.

Do not buy from them worst experience I have ever had buying a couch

Don’t buy from these guys… We recently had our son have problems with the purchase of a sectional. 3 times delivered and all three times, wrong sectional, damaged, wrong color. All three times had 3 hr. window waiting for delivery. After all said and done tried of the BS wanted their money back…“Oh no we can’t do that, no refunds.” That’s a problem. Then they said maybe you should dispute your credit card, or get an attorney. Do these people even care about their customers? Obviously not. So if your smart don’t go there.

We had a very good experience with JR. We bought our master bedroom set and formal dining room set from them. John Gardner helped us find what we wanted with a very good price. Actually we went there at least twice before we decided to buy furniture from them, and John never pushed us. He just gave recommendations based on our needs. I changed the order, and the manger helped with that without any issue. In less than 3 weeks, the furniture was delivered as expected. They carefully set up all pieces for us, and did not leave until we were totally satisfied. We have been using the furniture for 3 months so far, and we love them!
I want to thank John not only for his professional service but also his bravery. He got back our goods which was stolen by a thief. We forgot to lock the car before hitting the store to shop. John saw a guy take out a briefcase, a camera, and a GPS from the car, and he chased after the guy. Another salesman in the store also chased after the thief, and took pictures. Finally, we got everything back. Very impressed. He is a great man.

I had a great experience at this store. I bought a desk, coffee table, lamp, dresser, and went back for two sofas. John Gardner was super patient with my indecision. I went back several times as I tried to make a decision, and always got the same high quality service. We actually became friends during the process. The products were just what I wanted, and the quality is good. Craig, the manager, made changes to my order, and it was never a problem. He was able to make my stop the first on delivery day. The men who delivered the furniture were very careful with my new wood floor and put everything together fo me. They sell Stanton furniture, which is made in Tualatin, if you want to buy locally.