Vons

Excellent customer service and cleanliness which is why this is the store to grocery shop!

1 word, wow! The only store I shop at. All the employees are super friendly and helpful! They keep the store so clean, the produce is superb, the meats are mouthwatering, and the bakery serves up some of the most delicious desserts I’ve ever tasted! Last week i ordered a birthday cake and it looked wonderful! It was the hit of the party! The young lady Lisa did a fantastic job, she customized the cake perfectly for the occasion. Thanks Vons for being my 1 stop grocery shop

Ahh Vons, the magical grocery store, where you meet all kinds of super interesting superior people. Every Vons I’ve been to has the same vibe, contempt. The employees and customers all treat you like you don’t belong. It’s either rude attitudes by the employees, customers or both. I think that Vons may actually be a parallel universe that opens once you walk through the doors.
Today, I entered Vons and must have traveled through a time portal 100 years into the future after I have died. It seemed that no one saw me. I walked around and thought I was a visible person, but alas I was wrong. Checking out some produce, bam someone ran into me with a cart. Looking at some cheese, cut off and left standing in a corner. The best experience was when I was looking down the Asian food aisle. I could have sworn I was standing looking for some soy sauce as an actual person. Nope, turned out I was definitely a ghost, shadow of my former self. A lady stops her cart directly in front of me, then proceeds to stand about 1 ft from my face. I stepped aside and took a pic. I couldn’t believe it! It wasn’t like I was standing there. Maybe I wasn’t! I knew it! Vons IS a magical place where courtesy and human cohabitation don’t exist! I hope that lady found her rice noodles. I immediately left before the time portal closed, and sealed me in forever.

I had a bunch of items and a few coupons, supervisor Michael helped me out… Very patient and excellent customer service.

Only giving the 3 stars because of Dawna. She’s super sweet and is a great cashier. But every other area I go to in the store sucks. I come here on my break and usually get 1lb of the jo jo hot potatoes and it’s always such a hassle. For instance, I just ordered a pound and the lady helping me repeated it back to me and I said yes but she only got me .76 of a lb. not a huge deal obviously because it’s just potatoes but wish the service would improve.

Worst customer service I have ever experienced at a grocery store.
Now maybe I’m spoiled because I typically do my food shopping at Trader Joe’s. TJs has an unmatched customer service reputation. However, sometimes I find myself and Vons to get unique dinner items for myself and my boyfriend. No more.
All but one of the cashiers is rude, lazy, and condescending. I didn’t know I was supposed to swipe my Vons card through the credit card machine so I handed it to the cashier. She said «and what? «as though this was a major inconvenience to her. I’ve also been in the express lane and heard a cashier tell another customer that she can go to the other side of the store to get the item she forgot because «these people can wait». So much for express. Also I can never find anyone to help me find something and the employees I do see are busy chatting about their kids, vacations, etc.
I could go on and on about past bad experiences, but I won’t take up your entire day.
I always try to give a business several tries before giving a bad review. I have given this store numerous chances and I am finished. The worst part is that the manager Christian has no empathy or sympathy towards his customers. But one good thing has come of this. Trader Joe’s and Ralphs will get more of my money as a result.

I am surprised at how rude all of the cashiers are. Invariably each time I have the privilege of going through the red heads line she doesn’t say anything, nor ask how my day was. Also, most recently I handed her my von S card and she says «and.»
During the save visit some of the produce was mislabeled so she made me walk back and get the correct item. Not only that I had to wait in line again.
I had such a bad visit I called on the way home. The lady that answered didn’t want to transfer me to the manager so I insisted that I would hold. When the assistant manager answered he was not only rude but called me ma’am. I don’t get why they are so rude here.

Yes im saying it, the young clerk at vons in thousand oaks moorpark road (Taylor) was so rude and could care less how my day is or any other pleasant comment would be to much trouble for her say, as i ask her how her day was and wished her a good day as I left, Sylvia what a doll and so pleasant. What happened to customer service Taylor! Im a clerk I know how the game is played, your manager needs to have a talk with you asap

Dawna and Michele the cashiers have been one of the reasons I continue going to this Von’s. I go here because of the personalized treatment and excellent customer service!
Dawna always remembers me and greets me by name — she makes me feel like a friend rather than a customer. Many grocery stores you experience rude cashiers and it really puts a damper on the grocery «experience» if you could say that… Dawna and Michele always make me have a good visit to the grocery store! Michele is just all around friendly and helpful when need be.
The customer service at this Von’s has been consistently pleasant for the last 21 years! Thank you!

How does Von’s not have self check out? I usually go to Ralph’s for this very reason.
Example: today I needed a sack of potatoes. Ralph’s was out. (How a store runs out of potatoes is beyond me, but whatever. I’m here to review Von’s, not Ralph’s.)
The Von’s is across the street, so I go there. And then wait behind one of three lines, each with a minimum of three people waiting. (It’s always slow and undermanned in this store!)
And, given the number of people checking out, there’s no sense of urgency by the checkers at all.
I like to think I’m not THAT much of an impatient type, but, seriously, this example I just gave can pretty much describe every trip I’ve made to that store. (which, if the prices matched Ralph’s or were lower, it’d be a decent trade-​off, but nope. Von’s is almost always more expensive.)
Three words, Von’s: Self, check and out.

Why do we subject ourselves to sub par customer service, we deserve better than this place. Some of the people that work there are trying to be cheerful and friendly but for the most part, this place of sadness.

This Vons is fantastic. Always has what I’m looking for in stock and great service. The prices are comparable to most grocers. My favorite is the online delivery. Such a wonderful option.
Thanks Vons

This Vons has survived several franchise changes over decades — it’s now a great store. While not my wive’s favorite chain, it’s a great place to fill in the rest of our needs and also handy when on the wrong side of the street to get to other places. While lightly staffed the service is great when you get to them. Prices are very competitive and quality very good — wife thinks others might have better meat, but I can’t tell as I like it all if prepared correctly.
The produce is fresh and the store bright and Starbucks coffee inside so you can wake up and smell the roses — yes they even have roses there !!!

This is a typical mid-​sized/​large Vons. The floors are clean, the isles are kept neat and tidy and the selection of products is good. I often stop in here for their soups or deli sandwiches made fresh for you. They have good produce and bakery items as well. When I came here earlier in the week it was to buy a dog/​cat food bowl which I couldn’t find at my other (smaller) Vons. This one had just what I was looking for and at a very reasonable price.

Vons as a brand can be summed up in one word archaic. If you look at newer non unionized grocery stores you get such a higher level of customer experience. The music is always some corporate «now 35» monotonous droning poo music. The produce is always sub par here. If I have one legitimate gripe with vons its the quality or lack there of in the produce section.

I now live closer to this vons and it’s great! Everyone who works there is always helpful!

Thought there would be a larger selection of cakes (b day)
but they did a great job on making it happen got the red velvet for the office and they made the balloons for us as well, all very quickly and not too much over 30 total

Two stars because their customer service is horrendous. Went in to the florist to pick up a corsage we had ordered for my g-ma’s 95^th birthday. When we picked it up the leaves were broken, and the were flowers tiny, shriveled, and dying.
Because the florist was off, there was nobody to fix the corsage… here’s where things get frustrating. Karen and Evette start giving us crap like it’s our fault the corsage looks like a drunk 4^th grader made it. We asked if they could refund our money and they looked at us like we were crazy. I guess we are… who wouldnt want flowers that look like my dog threw it up?
The saving grace of this review is that I took the piece alcoholic-​elementary-​school-​dog-​vomit-​project to the customer service desk and, relative to Karen and Evette, the rep there was EXTREMELY helpful, understanding, and more than willing to refund the money.

I shop this Vons more often than any other grocery store in TO. Not just by being a creature of habit, but also because it’s clean, organized and the staff is friendly and outgoing. I like the fact that it’s not as fancy as the Pavillions but it’s nice, clean and I feel comfortable doing my shopping here.

I must say in comparison to many Vons on the westside that this one is far more cleaner, larger, and modernly designed unlike the other outdated Vons, I would have honestly thought this was their high end grocery Pavilions store based just on image.
Unfortunately I did not find the selection to be any better than your typical West LA Vons.
Best 3 stars for appearance, cleanness, and variety of product.
P.s PLEASE Do something about that produce section that was every vegetarians worst nightmare, I almost screamed in horror…