After I got the phone call from the owner, she refunded the difference. Then after me telling her I had problems with serious glare on my new lenses, she looked up my file and turns out they had replaced the defective lenses with a type of lens I did not ask for. Unfortunately, since I had recently moved and was driving 4 hours each way to come pick up my new frames after they replaced the defective ones, I wasn’t about to make the drive back up to Newbury Park for them to order the right lenses, and then come back to pick them up, and be without glasses for however long that would take. She did offer to fix it, though. I just don’t know how much more clear you can be than saying«a basic, plastic lense». All I can say is that the owner did try and fix every mistake. Mistakes that shouldn’t have been made, but none being her fault.
Rose Q.
Tu valoración: 5 Newbury Park, CA
I have been going to an eye center in Westlake for years. I saw the Oaks Optometric Center close to home and thought I should check them out. Once I entered the Center, I was impressed with the cleanliness and the friendly staff. The equipment was all new and state of the art. Dr. Yoo was professional and friendly. I have and will continue to recommend Oaks Optometric Center to friends and family.
Kathleen R.
Tu valoración: 5 Thousand Oaks, CA
Dr. Lee and Dr. Yoo are amazing. Their office is state of the art and their services are first rate. Dr. Lee performed a very thorough exam on me and were able to keep my toddler entertained during my exam. Dr. Yoo was also able to give me my glasses the same day. He had them done quickly and made sure they fit me comfortably. I’ve always had issues with the fit on my glass and he was able to adjust them so they stay on and fit perfectly. I definitely recommend Oaks Optometric Center!