Toyota of Tacoma Service

So my gas latch got stuck and I panicked as I needed to get gas. I drove to this place where I bought the vehicle. There’s a reason why I drove to Auburn to get service. Talked to a Kahalani or something like that. Gave her my # and she said it’s not on file. I’ve had the same # for years and I’ve gone to Auburn. State of TX and VA to get service in the last 6 months with the # and hangs up. Call again and get the same broad and she again hangs up. I’m not secs away from pulling into service. I go in and the guy standing there in service says he’s new and knows nothing and to wait for the «senior service mgr’s». Um, no training? I asked to speak to the manager for their poor service. Nothing. So, then a gal walks up whom I recognized from days of service there and explain it to her, she walks out to my car and gets it to work. I hugged her. It was the only good thing that came about this call and visit. Your team needs to train folks. The scowling cashier needs to have that snotty glare knocked off her face. I will never get service here for that very reason. I’ve now purchased three cars from here but get service elsewhere.
It would’ve got a 1 rating, but the lady did help. She got your service dept an extra star.

Back in July Noah G. told me to call or email in to «speak with you regarding your vehicle’s continues issues». I sent an email the very day he posted that response and it is now October with no response from him. Don’t listen to their responses, it’s all an effort to try and distract people from the continuous low ratings for their establishment. My 1-​star rating stands don’t waste your money here.

Tried to get a price today for a oil change on my 2014 Avalon. Yes I used chat to have a fast easy question asked and answered. Nope, they started playing games and after three texts back and forth they needed my phone number so a service advisor could call me.
Really. This is for a oil change. This is the chat site for service questions. Is there a more basic question anyone could ask?

I went here for 35,000 mile service on my Scion. Just an oil change and tire rotation. I arrived 15 minutes early for my appointment. The wait time was still about an hour and 15 minutes.

Is it possible to give ZERO stars? I guess not. Well that sucks, almost as bad as the service at Larson Toyota. First and foremost,
I brought my car in late September for a warranty issue (my stereo Bluetooth was not working). John Kim «helped» me that day and told me I would drive with the service technician person to recreate the issue. I went out to my car with the service technician at which point the technician said that on weekends they do not deal with warranty issues because they can’t make some stupid profile with Toyota to push it through. Ok… Well, why did John Kim tell me I would drive with the service technician to recreate the issue and nothing about how on weekends they would not be able to do anything about it? So I go inside and advise John Kim that I can’t come back on a weekday because I work full time in Seattle and commute each way on the train to and from work. He advises that they don’t have loaner cars available but if I bring my car in on a scheduled day after work, they can diagnose the issue during the next day while I’m at work. Works for me; he calls me the next day and makes arrangements. I pick up the loaner the next day after work and return it the next day after my car was diagnosed and the issue was «confirmed».
Fast forward 2 – 3 weeks out, I receive a call from John Kim advising that the new stereo has come in and he sets up an appointment for me to bring the car stereo to be installed on a Friday afternoon, which at this point I have gone on maternity leave and have time to do! I bring in my car and about 30 – 40 min later, John Kim comes out and advises that they ordered the WRONG stereo and that they have to reorder it but that they will wash my car since I’m there already. I say fine.
Fast forward ANOTHER MONTH — I have been trying to get a hold of John Kim and his manager, from what I’m told his name is Bobby Curtis, to request some type of status and have left approx. 3 voicemails in about a 2 weeks time span and 1) no call back and 2) when I call to speak to a service advisor, I get rude service when I explain how I can go into labor any day and would like this fixed while I can still go to the darn dealership without restrictions. The service advisor tells me that «John understands what it is like as he has a two month old himself…» Ummmm, lady… I didn’t realize he popped out a baby two months ago. I am pretty sure he did not and I will ANY FREAKING DAY NOW!
Anyway, I requested that John Kim call me ASAP as well as have my issue escalated to Bobby Curtis, the manager who never calls back and returns voicemails. Whatever happened to courtesy and customer service? This place has NONE!
Don’t come here. Your issue will NEVER be resolved. Driving to Doxon in Auburn or the Toyota Scion in Renton will save you a headache!
***UPDATE: I spoke to two managers at Larson and was advised that my issue has been open since 9÷13÷14. Doesn’t make the situation any better but I am here getting my stereo installed. Hopefully it is resolved today!***

Absolutely agree with my fellow reviewers. Do NOT go to this place EVER for car repairs! I had my 2009 Camry towed to them because it would not start. They called me after receiving it saying that it started up just fine. Got charged $ 68 (even though they did absolutely nothing). After picking up the car I noticed that it wasn’t starting properly. It had a delayed start like it wasn’t going to start (you had to keep the key turned way longer than usual). Called and told them about the problem and they said to come in for a battery test. Brought it in and was told it was the battery. It needed to be replaced. We asked why wasn’t that told or fixed when the car came here originally. The lady helping my husband and I was absolutely RUDE and anything but helpful. She told us we came in because of a check engine light was on. Uh noooo we came in because the car wouldn’t start! Anyway we asked if it was the battery that was making the delayed start and she said, «I don’t know. We just did the battery check and that’s what it said». Due to the fact that they were unsure if this was even the issue and the battery was going to be $ 150, we left. The customer service here is beyond failing and all they want to do is charge you for crap.

Don’t ever come to this place!!! I needed some lights replaced for my shift console, my back trunk lid wasn’t staying up & my tail lights were dim. I have a Scion tc, pretty common. Ed Hoffman was helping me & explained to me that I was looking at about $ 150 for this and if it was more he would call me. A couple hours later, he tells me to come and get my car & he has some news to tell me. Find out, they didn’t do SHIT to my car, didn’t fix not one thing on it said thy didn’t have the part or that it wasn’t fixable, which is understandable but I still got charged $ 120!!! For what!!! For some time it took for them to take a look on it?! For a car wash!!! So disappointed in customer service here, he was so rude after he could tell I was upset. If my quote to get everything fixed was $ 150, does it seem right to you that I left with my car in the SAME condition & paid $ 120? Never come here. I would never recommend buying a car here because as a owner of a scion, I can’t believe he would tell me that looking at these things cost me $ 120. Yeah right.

Stopped in here for a warranty issue and to have a tire looked at. The person checking me in says, «Oh…you have an overdue recall service that is needed.» I say do you have my correct address on file? She says, «Yes.» I say when did you plan on telling me as this was the first that I have heard about it? Anyway… They did not fix my warranty issue and then they tell me that I have a slow leak in a tire and it is unfixable They hand me a bill for over $ 700 for new tires. I tell them that I am not paying for new tires and to put my old tire back on. Over an hour and a half later, I get my car back. I go to S and S Tire in Parkland. I tell them that I have a slow leak in my tire and can they look at it. In less than 20 minutes they repaired my supposed «unfixable flat»…and they did it for free.
Larson sucks! I will never go back there.

The last time I had the chip key made (no spare) it cost us a little over $ 100. This time they want to charge me $ 270?!! That’s just for 1 key (no fob). I would also somehow have to bring my car over to the dealership in order for them to program the chip key.
How am I suppose to get a car over to the dealership if I don’t even have a key to start it?
I thought about using my Geico tow service– but then decided against it because I didn’t want to use that 1 complimentary service just to get my car over there.
But I did call Geico anyways to see what they could do for me. Turns out they are sending a guy over within 60 – 90 minutes and they are able to cover $ 100 of the costs and the other $ 100 is left for me to cover (still far less than what Robert Larson Toyota was going to charge me). AND the service tech is coming to me.
Based on the pricing/​service to copy a chip key– I give you guys 2 stars.