Extra Space Storage

The whole sign-​up process is done electronically so very efficient. The facility is spotless. My storage locker is spotless. Instructions are very easy to follow. Close to home. I would definitely use this company and location again. Thank you

Just an all around terrible experience with these people. So relieved to finally be out of my unit.
I moved my stuff in with what I understood to be a fixed monthly rate before I moved overseas to Sydney, Australia for two years. My first bad experience came from discovering during move in day that the door to my storage unit (garage style door that you pull up and down to open or close) would not stay open.
I try going down to the office, can’t find anyone to help. Try calling, no answer. So we have to move my stuff in with my holding the door open! No joke! It was ridiculous! You plan on having two people to help move stuff in, it makes it a lot harder when one has to hold the door up to keep from crashing down on our heads while we are moving our stuff in. And mind you this was not a cheap unit. For $ 140 a month, I expect a door that can stay open while I move my stuff in.
I was finally able to reach someone in the office by phone later on that day and was told that I would have to wait until the maintenance person was on site and I would have to be present in order for them to fix the door to my unit. Huge pain to have to come back and stand there while they fix the door but fine. They said they would call me to schedule the repair, call never came. Finally it was time for my move to Sydney and the door still wasn’t fixed but I figured I’d just have to deal with it when I got back.
During my time in sydney I am not kidding you, they raised the price on my unit four different times! In just two years! That’s an average of once every six months the price going up! I signed on paying $ 140 a month and by the time I moved home I was paying $ 210 a month! That is outrageous!!! And my hands were tied being over seas and not home to move my stuff. The best I could do was call the corporate office to complain, and believe me, I did so every time they raised by monthly rent and I brought up the broken door each time as well, didn’t matter. They never budged, kept raising the rent at their leisure and the door never got fixed.
What a bunch of crooks.
Not to mention any time you need to reach someone on site in the office, good luck with that. They are never there! Can’t imagine they are working hard around the property either since my door was never fixed nor even scheduled to be fixed one time in two years!
Can’t say enough bad things about this place and can’t tell you how relieved I am to finally be out of there. If I could give them less than one star, I would. Just terrible.

First time going there, customer service was professional and simple. Domenica Magana is an awesome person. I felt comfortable with her and the price was reasonable. And when I returned the keys cause I didn’t need storage anymore they were very kind and generous.

Very clean and affordable. Helpful staff. Good central location.