Advanced Steam Broadband

Ron was awesome thanks for takeingcare of me buddy customer service was an A+ five star rating in my book can’t wait to get the Internet installed so I can finally Netflix and chill

After being with Advanced Stream for many years, about a year ago, I succumbed to the ad campaigns of another «high-​speed’ Internet Provider. Big Mistake.
Their service was poor, customer service was poor and rude, and I was very dissatisfied. Within 2 months of my initial switch away from A.S., I was calling them up again to restart my service. They came out right away and got me reconnected and now I’m back to enjoying reliable, consistent real high-​speed Internet service. Great customer service with no waiting to speak to a rep.
Try ‘em, you’ll like ‘em.

I was using Comcast internet prior to switching to Advanced Stream and I couldn’t have been happier after I made the switch. Advanced stream has friendly customer service reps on staff and they were easy to deal with.
I ended up purchasing the modem from them which ended up being cheaper in the long run than paying the monthly fee with Comcast. I had no issues with the modem still to this day and it’s been over 3 plus years of use.
I mainly streamed MotoGP videos and Netflix/​Amazon prime. I bumped up to Res-​3 to increase the download speed due to the MotoGP hi-​res videos from the MotoGP website.
I highly recommend switching! I’ve convinced my father to leave a competitor company due to the service being overpriced. He’s now using my old modem since I moved out of Advanced Stream service area.

STILL HAVING PHONE PROBLEMS WITH VOIP! After replacing the router, modem and phone cables, we FINALLY made it to the «level» where they send a tech out to check outside lines… So thrilled to get to that point, we took ½ day off work to meet tech. at a 10:00a.m. appointment… HE NEVER SHOWED UP!

Prior to Advanced Stream, my husband and I had Comcast and consistently had issues with our service and billing. I was scared to try another company fearing the same treatment. That is not the case with Advanced Stream. Their connection speed is incredibly fast, allowing me to stream videos seemlessly while my husband plays his online games. Their customer service is top notch and you can’t beat the prices. I hope we are able to stay in Tacoma when we move so we can keep service with Advanced Stream.

I began using Advanced Stream in 2013. At first it was great. Few service interruptions occurred. I wasn’t happy that technical support was not available after business hours, but I felt I was savvy enough to not need it.
This year, 2014, I started noticing more service interruptions than before. I called a few times after hours and left voice mails but received no response. Finally, in October 2014, I called and received an explanation. The service rep explained that they thought I was using the Internet too much, that I hit my bandwidth limit, and they had throttled my account. I asked when they decided this, and the rep hemmed and hawed. I asked why they didn’t provide notice that there was a problem and received no answer.
I explained that I was in the process of a one time backup that I needed for my work in photography, and that I would use less bandwidth when it was done. I was told that would be all right. A week later my internet access was terminated and I was told I’d have to pay a technician $ 35 an hour to come out and see why we used so much bandwidth. (How is that possible without a connection?)
I agreed to instead upgrade to a commercial account. I filled out some paperwork, and gave my credit card info. A month later, the company emailed me saying they didn’t have credit card information on file and asking if I would like to upgrade to the commercial account, which didn’t have usage limits. I called and learned they never upgraded me in October. As for my credit card information, I am a bit concerned that a business rep took this down on paper and now seems to have misplaced it. I think if the customer service keeps slipping, I will move on to a different provider.