Click! Network

I am a huge fan of these guys and recommend everyone in the area to them! First of all, when you call I absolutely LOVE that you get someone in Washington — and they say it when they answer the phone so you know you’re not speaking to someone in the middle east. Secondly, there’s no contract; you go month-​to-​month with them! I will be moving in May and didn’t want to deal with the hassle of other TV companies (like Dish, ugh) contracts. Everything was so quick and simple with these guys, and they had someone out to install everything in two days! This is by far the best experience I’ve ever had with a cable/​internet provider — I wish Click! was everywhere, I would stick with them for life!

If you want overpriced mediocre service, even by cable TV standards, then this Click is for you.
Absolutely awful. I hope they go out of business soon so that someone decent can take over.

I was recently a Click! Cable customer. I wish I hadn’t been. I was drawn in by the cheap price tag. The cable was alright for the price, but the customer service is awful. I lived in an apartment and the end of my lease came up so I moved out. While canceling my cable they said I was all finished with the process and there was no further action required. About 3 months later I received a bill from collections for 27 $ plus a 13 $ collections fee. Permanently scuffing my otherwise flawless credit report. I was perplexed as I had never received a call, email, or letter alerting me of a balance on my account. After numerous emails with the company it ended with them telling me that they don’t know of any company that would call their customers to let them know they have an unpaid balance, and that since I declined to have the «Click! newsletter» sent to me on a regular basis, they didn’t email me. I know of plenty of reputable companies that would have gave me a courtesy call about my account, and I think it’s a bad business technique to make a customer choose between no emails (even email regarding your account) or getting emails but with newsletter/​promos (junk mail).
I am disappointed that Click! treats their customers as numbers, not as individuals. Next time I will be taking my business elsewhere.

I had been a customer for 8 years but I returned my cable boxes and remotes, and terminated my long relationship with Click last week.
First the pros. The customer service is top shelf. Always a phone call away, clear, direct and professional. A lot of companies could learn a lot from Click/​City of Tacoma when it comes to dealing one on one with customers.
When I bought my house 8 years ago here in Tacoma the expanded Click package was around $ 45-​$ 50 a month. I upgraded to a DVR HD box and another regular box a few years later. The problem or con was the price kept going up. By January 2015 I was paying over $ 100 a month for cable! I tried to keep click and drastically downsized to regular boxes and only 100 channels.
The quality of the programing is awful today. That’s what were paying for, to be entertained. My family was watching maybe 6 channels (Those include news) when I shut it down. And the cost still kept going up! I was paying $ 70 a month for 6 watchable channels! We now watch Netflix and YouTube with some dvd’s and get our news online. I must say it felt really good when I dropped off those boxes and know I will not be getting anymore $ 70 bills for poor limited cable.
I hope someone from Click is reading these reviews. I believe your business can grow and prosper but it needs to change now. your 1980’s cable model is dead with the 80’s, Click can run on with blinders and continue to see their market shrink and die off, or change with the times and bring real choice and value this former longtime customer has left for.

This cable company is great! It has been a long time since I have found a company that has been as helpful as Click. They answer the phone, this is a concept that most cable companies don’t understand. They have good service and believe in customer service.
Now let’s get to the reason of 4 stars and not 5. This company does have «internet» but they do not sell it. The internet runs through there network and they have to be the one who the person you buy it from calls, but the bottom line is that they do not sell internet service they rely on other companies to do that. The reason for this if you ask someone at click is because they could not provide the level of customer service that they believe is needed on the internet product. I personally believe even if they had worse customer service they should have there own internet. That is maybe some of the complaints you see in the reviews about the internet product. Those should really be posted to the company you are buying your internet from’s Unilocal page.
Other then that Great cable company and would defiantly have 5 stars in my mind if they were an end to end solution.

A complimentary shout out and problem solving feedback review of Click! Cable TV, a municipally owned cable service part of Tacoma Public Utilities. Cable guy arrived this morning, nice as can be within the window specified, and solved my tech problem. It was worth the money for the house call and it is worth it have a chance to greet such a nice employee. We have to remember, it’s got to be hard to go to the homes of strangers, even when requested, to do work. Even better, a locally owned cable company can bring the «Nordstrom touch» and a fair wage to employees working with customers. You know, I’m no easy grader, not by a long shot. But I honor the folks that brought on this great field technician and likely many others to solve my relatively smaller problem and furthermore put time, effort and money into training field staff and those back at the office on all aspects of working with customers. They’ve got a great simple mission too. They bring services that are vital to our quality of life. Simple, elegant, right to the point. — feeling positive.

Beware their internet has a monthly bandwidth cap and they will abruptly cut you off if you exceed it. I was having issues with extremely high bandwidth usage that I couldn’t figure out. My network is secure, I generally only use it for netflix and hulu, so had no way to account for it. Despite measures to help me monitor, my service was continuously cut off and I would have to call to get it reconnected. I do some of my work from home – not ideal. So I ultimately had to turn to Comcast, at least they don’t have a monthly bandwidth limit and prices are generally comparible for the speed.

Huge fan! I can’t give 5 stars on principle but these guys are great!!! I“m looking for a new place to live and I requested a list of apartment complexes who use Click~ THEY SENT ONE!!!
I get a person each and every time I call. I may have to wait on hold, but a real person picks up and deals with me.
I wish all cable companies cared about their subscribers like they do.

Been an internet and cable TV customer for 10 years outage are rare and internet speeds on par. Great local service that tries hard to compete with the bigger cable providers. keep your money local get click you wont be dissappointed.

Love! Click. Much better Thant the hell that is Comcast.

Having subscribed to broadband internet through Click! and Net Venture for several years now, the fact that I have had very little interaction with them in all that time speaks volumes about their service. In other cities I have been forced to utilize Comcast or (gag!) Qwest for broadband. Several cable competitors (including Comcast and Qwest) keep attempting to entice local consumers with low, low *introductory offers*– what a scam! A quick check on the math over 12 months shows that they’re planning on giving you candy now just so they can rape you later. No thanks.
So glad Tacoma has Click! Network!

I’ve yet to find a 5-​star cable company, but Click! is the best I’ve found by far.
Click! is a division of Tacoma Power which means it’s a municipally run cable network. The customer service is infinitely better than Comcast — I’ve even managed to talk to the same customer service rep a few times (and, gasp, the remembered me!)
Reliability exceeds any I’ve ever gotten from Comcast (granted, in other markets) and their prices are far better than Comcast’s as well. Even the guy that came out to hook our cable up was nice and not creepy — chalk that up as another difference between Click! and Comcast for my experiences.
If I had the choice to make over again, Click! would get my business again in a heartbeat.