Sleepy’s

We knew exactly what we wanted prior to going into the store. So this review is more for the quickness of getting our mattress delivered, and then switched out quickly because of an issue.
We purchased a twin tempur-​pedic for our son. I had researched, verified, and we knew which one we wanted prior to walking in. They were able to have it to us within 2 days of purchase.
The downside was that despite it being the same mattress as our king is, it was too hard — much harder than either of us remembered our king being. So I again turned to their website, searched some more, and found another model, same manufacture, and we went in to have it exchanged.
Again, it was maybe 2 to 3 days after that before we received the mattress. The delivery guys were very professional, quick, and even set up the mattress both times.

Did the one in Lynn close? The only time I went there a really hard sell, you couldn’t leave without buying something. I’ll stick to IKEA where you can meet people from everywhere and have fun. You can also buy things that no one else has.

I purchased a queen size box spring and mattress from Sleepy’s about two years ago. The mattress now groans and creaks and makes crunch noise each time I roll over on it. I called to place a warranty claim on the set and the experience has been less than satisfactory. The process is that you call Sleepy’s customer service and they then contact a third party i.e. a mattress inspector? to come and view your claim. It took 5 days before we were contacted by the company and then they said another party would would contact us to make an appointment. three days later we received a call from the inspector and he said he would be at my residence another four days later. Well he never showed up and after the appointed time called and said he couldn’t make it due to car problems. We called him back and he said he would call us early Monday morning. Not surprisingly no call — left voice mail. Also called Sleepy’s customer service to complain and all they can do is send the manufacturer’s mattress inspector an urgent email and then I an to get another call to set up another appointment. In summary, Sleepy’s warranty claims are suspect and totally dependent on a third party. They will only go so far and then you are out of luck. No real pressure on their part to get the manufacturer to live up to the warranty. I would not purchase another mattress from Sleepy’s based on this experience. They are too big and not very responsive to the consumer.

I had the best service in the world as soon as I walked into Sleepy’s in Swampscott. Diane and Ron were working at the time and they are two of the friendliest people! Great customer service! Diane had gone more than out of her way for me, just to make sure I had a mattress to sleep on that night! (My other one got wet due to a small flood) She’s a real saint! I absolutely loved her personality! She just went above and beyond for me! And Ron who had to finish the order was so awesome, so down to earth! Great people! Great place! Great mattress! Great service! Thanks for everything!

If it was possible to give zero stars, I would. I had a horrendous experience with Sleepy’s today, and want to ensure that no one else repeats my mistake. On 12/​1, I ordered a mattress and box spring for the assisted living apartment that my father was moving into today, ¹²⁄₂₈. That’s right, I ordered 27 days in advance of the needed delivery date and stressed that the delivery date was crucial. Several days ago I called to confirm that the delivery was on track for today, and it was. Yesterday, I got a call from Sleepy’s confirming that delivery should occur between noon and 1:00 pm today.
At noon today, I got a call from Sleepy’s letting me know that the mattress would not be delivered today, but that it probably would be delivered Friday or Saturday. After reiterating that I had an elderly father being discharged from the hospital at 2:00 pm who needed a bed, the best the Sleepy’s rep could offer was that there was nothing he could do.
Contrast this to Mattress Giant who, after receiving a panicked call from me at 12:30 today, had a lovely bed at the apartment within 2 ½ hours. They could not have been kinder or more responsive to my distress. And the mattress and box spring were cheaper to boot.
This was not my first disappointing experience with Sleepy’s, but I chalked the former experience up as an exception after having multiple good experiences with Sleepy’s. After today, however, I will never do business with them again.

Avoid this company like the plauge. Deceptive selling and return policies. Went in to cancel my order before I got the mattress and was told I couldn’t do that in the store?!? Wouldn’t even give me a name or number of who to contact to get a refund. Several obtrusive, pushy, time consuming calls later, finally got refund. Total nightmare. Do yourself a favor and go anywhere else.

I am glad to Sleepy’s takes customer complaints seriously. After my review they have gone above and beyond in trying to fix the situation. It’s definitely appreciated.