Brakes Plus – Superior

Do not go there-​they are a dishonest, unscrupulous, lying brake repair service that on purpose is deceitful!!!
I went in to have my brakes checked. I am a single female and they tried to put the fear of a brake failure and an accident into my mind, saying my brakes were so bad, i could have an accident that week! Plus the potential repair brake job was more expensive that other quotes i subsequently got to compare.
For brakes that were supposed to fail that week (a big scare tactic lie), i took the car to 3 other auto repair shops and those 3 said i had at least 5 – 6 months left easily! And 4000 miles and 6 months later i got my brakes replaced, when they really finally needed it done.
This dishonest shop should be closed down, as they prey on the fear/​accident factor and females beware, as they dishonestly try to sell unnecessary costly repairs.
They get NO stars!

I first came here almost 2 years ago when I had shimmying when braking. The dealer had told me I needed new pads and rotors. Brakes Plus did their inspection and determined that I could have my rotors turned and told me my pads were pretty much like new. They turned my rotors and the machine was taking a little longer than normal so they discounted me 10% due to the inconvenience without me even asking. 5 star visit…
Fast forward to last week when I took my car in to have my brakes checked due to shimmying. Determined that I needed new pads all the way around and new rotors. The price quote was still $ 500 less than the dealer so I had them do the work. Several days after the repair, I had a terrible squealing coming from my brakes when backing up. I called the store and the manager Brent encouraged me to bring my car in when it was convenient and they would work me in to have it looked at. He also apologized in advance if it was something they had done without even seeing it. I called on Monday morning and spoke to Brent and took my car in straight away. Apparently it was something with a backing plate and 20 minutes after I brought it in, it was fixed and they had me on my way. He apologized again for the inconvenience, told me he personally oversaw the work, and even called a couple of hours later to make sure they had fixed the issue. Great customer service!

The staff is very friendly, the waiting room is spotless and has free wi-​fi (when it’s working), and the oil changes are fine. BUT. Every single time I’ve had my oil changed, they find lots of repairs that «need» to be made. I’ve taken my car to the dealer, and they suggest fewer, less expensive repairs. Before I got wise, I let Brakes Plus make repairs, some major. They botched up major repairs. Go for oil changes only, don’t fall for their repair service.

Slow service. Too pricey. Converted my odometer to kilometers per hour for some reason. Don’t waste your time

I took my car in here a couple of months ago because the brakes were squeaking a little bit in cold weather. Being a girl, I hear that a lot of the time we don’t get paid as much as guys, we just wanna have fun, and we get taken advantage of when it comes to automotive issues. So even though my car only had 15,000 miles on it, I was expecting to pay for new brakes, new wheels, and a wax job. However the guy came out and told me the brake pads look like new (as they should on a car with such low mileage) and that the squeaking was nothing to worry about. Some brakes are just squeakier than others. I can’t even begin to say how much I appreciate not being taken advantage of in this situation. Thanks for being cool, Brakes Plus. I live in Lakewood now, but if I ever have a break issue, I still want to come see this location. I know for sure now that the service at this location is honest.

I’ve done business with this store as well as the location at 120^th for 7 years. I’m always wary of automotive repair shops because there’s always a chance the shop is not being honest or doesn’t know what they are talking about. They don’t try to oversell. It’s nice to know that I can have an honest and fair assessment of what needs to be done. Over the years, I’ve had 4 cars worked on at these 2 locations. They have a large array of repair services meaning that I’ve only had to go to the dealer maybe twice in these 7 years. That’s a big savings.

Friendly, knowledgeable folks who will happily and forcibly rape your wallet.
Went in for an alignment, and after waiting an hour, they brought me back to let me know they’d done nothing because I needed a wheel bearing.
They quoted the bearing at $ 300 and the labor at $ 300. The Toyota stealership only charges $ 200 for an OEM bearing, and I found it at one of the other service shops for only $ 100.
Proud of myself for saving $ 200, I returned to Brakes Plus expecting $ 300 in labor to swap the bearing, and found out it would be $ 450 because they jack up their labor rates if you use your own part because one way or another, they are determined to screw you out of your hard-​earned dollar.
I would recommend B+ for standard service like alignments, but for ANY repairs, go to one of the shops in Louisville.

I came in for a front-​end brake job on 10÷16÷13 and I couldn’t have been more pleased with the work. After putting the car up, they allowed me to walk with them and inspect the work to be done as well as pointing out other issues with the car that I could have done at the dealership under warranty.
The staff was courteous and responsive. Well done and I’m glad to support a neighborhood business.

I would not recommend Brakes Plus to anyone. I took my car in for brakes and an oil change. I asked them to change the oil when I dropped the car off, I again reminded them that I needed the oil changed when they called to give me my estimate costs. When I picked the car up, I had a feeling the oil wasn’t changed, my husband and I checked for a new oil filter, there wasn’t one. He took my car back, they admitted they hadn’t changed it so they changed it on the spot in front of my husband. There was no offer to comp the cost. They are a shady business and I would avoid them at all costs.

Given the varied but few reviews I had some reservations about bringing my teenager’s 2000 Honda Accord here for struts/​shocks, possible brake job, and LOF. However, the convenience of making an appointment online, current promotions, and location gave me the push to visit them for the first time. I am very pleased with my experience and the level of service. They reported that the brakes were at 6−70% but, as I already suspected, it needed a full strut/​shock job at 4 corners. The avg for such is $ 175 – 250 a corner, and with all the promotions from them and the manufacturer, I ended up with labor, tax, etc at about $ 182 a corner, so it felt like a great deal. They were quick and communicated well. Lastly, they forgot the LOF, and were apologetic, but not a problem, we had some time before it was needed. However, thanks to Chris who followed up with a call and a generous offer to LOF for free. Also he mailed some 10% coupons. I’ll be back, and appreciate the customer service, which really defines the experience. Let’s face it, anyone can do an LOF. It is the service that makes me return. Thanks!

I bring my car in here regularly for repairs and maintenance. They have always treated me with professionalism, fair pricing and great service.
Recently, I asked to have the transmission flushed ($ 149). They called and told me it was not necessary, the fluid is clean and it was done already a year ago when I had my radiator replaced. They could have easily gotten $ 150 out of me!
I have sent several friends and co-​workers to this place and they have the same good things to say as I do.
Tip: I always use coupons from the
website. Just be sure to print them when you bring your car in.

The service was terrible the staff was friendly I brought my van in because I had no heat at the time we had a lot of snow the snow was building up and freezing to the windshield they had my truck for 2 days returned it to me with no heat and exhaust coming into the vehicle I just have to wonder if they needed my car longer to fix it the right way why did they give it back to me knowing it wasn’t ready

I don’t trust these guys. I went in because I knew my front brakes were shot — they were squealing and shimmying and know enough about brakes to know they needed replacing.
They did that and I’m generally happy with those brakes. No problem with that part — now where I do have problems.
They definitely upsold me on parts that I question whether needed replacement. However, I can’t complain because I didn’t get a second opinion and I told them to go ahead with it.
Now, here is where I had a problem. I hesitated to go with the repair they suggested — so during the conversation the guy bumped down the price by $ 30. Ok, that helps… but then they offered a ride to work so I could leave the car there for a day (as is standard at most repair shops). That’s great but I live in Boulder and work in Arvada — which is too far for a courtesy ride — so they offered to rent a car for me. This is very nice and all, but if they can knock off $ 30 from the repair and then give me a $ 30-​$ 40 car rental on top of it, then how much are they ripping me off that they are still making a good profit off of the repair? I understand economics, but that tells me they were overcharging me. I went ahead with it simply because I wanted it done, but the high-​pressure sales and showing me they were charging me too much turned me off.
Next, my car started having brakes that were sticking. I figured this was their fault so I brought it back in. They found that my right rear brake was shiny and gripping the wheel tight so that it wasn’t even spinning when they pushed the accelerator while the car was on the rack. They suggested replacing the right rear brake. I wanted to, but it was near the holidays so cash was tight and I asked to bring it back after the holidays. They said fine and I was on my way.
When I found time to get the car in once again, they made no mention of the right rear brake and told me it was the e-​brake cable lever getting stuck. Why two different diagnoses? Why don’t you know enough about brakes at a place called BRAKES PLUS to be able to diagnose the problem the same 2 times in a row? Luckily, I didn’t need this problem fixed so I was out of there with an oil change and no charge to reset the stuck lever, but seriously — diagnose a brake problem correctly — that’s what I pay you for.
On top of that, they gave me an attitude about my sway bar links being broken. They want to replace that for me and I keep declining because I don’t have the cash at the moment and because I don’t trust them to do it right.
Thanks for the diagnosis! I’m taking it to John’s Auto in Boulder (where I used to go for all of my service) for a second opinion and where I know they’ll do the job right. Seriously, just go in and talk to John sometime — he’ll earn your trust in a matter of minutes (no I don’t work for John, I just have a lot of trust in his work and his opinion!).
I’ll never return to Brakes Plus.

I did not have a good experience with this place. The sales manager had that used car salesman energy from the second I walked in. I went in there looking for pads, which they advertise as being pretty cheap only to be given the «We should talk in person» speech which really means I’m going to try to sell you something and I know its harder to say no in person. Anyway, when I said no the guy went from really «caring about my safety» to telling the mechanic to «get my car out of there». I’m not saying they misrepresented what I needed done, but for that amount of money I wanted to take it to my actual mechanic. I got new brakes and rotors and the labor for less than Brakes Plus wanted plus a much better brake pad. I would steer clear of here, Barnsley Tire in Boulder had always been nothing but honest and affordable with me and none of that high pressure sales attitude.