Grease Monkey

Be sure and print out any coupons you plan to use.
We’ve used this franchise for our three cars for about five years. Today I forgot my $ 5 coupon and asked them to honor it. «Kaitlyn» refused to knock the $ 5 off the price of my oil change. I then pulled up the coupon on my phone and was told it had to be printed.
Very short-​sighted of them. We’ll be using JiffyLube from here on out. Poof! Good customers lost.

I told them I only wanted the basic oil change for $ 36 bucks.
The guy on duty tried to sell me a 90,000 mile service. I said, «No. Just and oil change.» It’s my son-in-law’s car, I’m sure he will take care of it. They tried again to sell me a full service. Again I said, just the basic oil change, and I’ll be back in an hour.
When I got back in about 45 minutes, the car was parked outside, all finished.
The guy at the counter said, «You had no oil on the dipstick.» I replied, «I checked it yesterday and it was okay.» Then he said, «You were low on engine coolant, we had to add a gallon.»
There’s no dip stick for that, so it seems they just open the cap (of course it’s hot, so that’s unlikely).
I told the guy., «You’re getting to be like Jiffy Lube where they always try to sell you stuff you don’t want.»
My advice, find a full service mechanic you trust and get all your service done there.

I usually do my own oil changes, but this time I was going on a 4,000 mile journey and had better things to do to prepare for the trip than to roll around under my car, so i decided to take my car to a local shop to have it done, while I did some shopping at a nearby Walgreens. BIG mistake, at least for this location.
I asked for 5W30 synthetic for my VW, and at the register the guy was like «10W30», and I said no 5W30, so he corrected it in the system. When all was said and done, they put 10W30 in anyways.
In addition, they did not put the oil pan nut on correctly and I spilled oil all over my driveway as soon as I got back. I noticed this and called them, they said they could fix it, but in the end I did not have enough time and had to go on the road leaking oil until I got to my first destination at which point I redid the whole oil change cause how else can you rethread the nut with teflon tape except by draining it again.
Even though they offeredd to fix the problem, that’s not good enough. I did the oil change through them to save me time, and that would have just been a second trip and a waste of my time as I was prepping for a work trip and had other things to do. In addition, I still had to clean up my driveway which had never been leaked on before.
Very dissapointed

I would recommend this location to EVERYONE! Their staff is incredible. They are honest, thorough, hardworking, customer focused and overall amazing. I went in expecting to spend more money on items I figured would need replaced and they told me of the condition and that they were just fine and also helped us with things we were unable to do on our own, but by no means was an expectation that they do. They went absolutely above and beyond for my friend and I and we couldn’t feel more valued

I happened to drive by and needed an oil change before the pending snowstorm. I had not been to a Grease Monkey location for about two years before (they had always tried to charge me extra for a 4×4 when I had only a two-​wheel drive).
Things are still terrible there. They charged me extra for an oil filter that I had NEVER been charged for anywhere else before. They refused to check my tire pressure because the valve stems were metal (never happened before either). They couldn’t figure out how to reset the oil change monitor, even after reading the user manual and despite being a very late year popular car model. Finally, they could not print out a receipt due to a printer error and asked to send via email instead. After waiting two days for a receipt, I still haven’t gotten it.
Stay away from particularly this location, although I won’t be going to any others either. Oil changes are simple commodity services, but still need to be done in a quality way and at reasonable prices. You just don’t get anything remotely related to quality or reasonable at this place.