The UPS Store

Apparently it’s $ 0.12 per page to make copies of pages, but $ 1 per page to scan pages (even though you’re not using any paper or ink). Prices aren’t posted anywhere. Cashier had no idea how to ring me up and was extremely rude. Hope this place goes out of business ASAP.

Male employee made me wait several minutes even though I was the only customer in the store because he was on a personal phone call. Also, they charge you a dollar to tape on your shipping label. If you’re doing Amazon’s UPS drop off, take your business elsewhere.

Went here for getting Notarized a bank document which had two parts one being a part which needs to be filled by me and duly notarized. The reverse side needs be filled by state treasury and is clearly marked on there. The wanted me to fill in that part as well before notarizing how dumb is that?
Even though I tried explaining to them they dont want to listen not going there again for sure

I don’t normally go here but thought I’d give it a try. A very irate lady said «I’m done.» When I asked her what she meant she replied «we’re closed, get out.»
Probably won’t go back.

Excellent service from Linda. I purchased from an auction in Sunnyvale and needed a shipper to: pick up/​pack/​ship. I recommend this store highly. Great service, super fast shipping (arrived the next day), professional packing. Thanks!!!

I’m selling some things on Ebay this week. I Dropped off a large expensive computer to be shipped. The clerk packaged everything for me and it arrived at its destination the next day, buyer was very happy. A few days later I took some shoes to be shipped. The clerk gave me some supplies from the recycle pile for free to package, was very helpful and the cost was cheaper than USPS. They are always busy but the clerks are very helpful and professional.

Worst UPS store I have ever been to, DO NOT GO HERE for NOTARY there is the guy name ALI who claims to be a Notary and does not know how to Notary even a simple Passport form… When asked to correct his mistake he would not do it and we lost time and money because of his attitude and incompetence. I will be complaining to Notary licencing about this to get this licence cancelled. This is fraud against public.

Worst customer service. If the employees hate dealing with customers then get another job where you don’t deal with people.
At this rate they will go under soon.

Came here at noon on Monday, 12÷7÷15. Filipino older lady with glasses was extremely rude. Younger blonde was very pleasant and helpful. Maybe she felt bad how rude the other lady was, so she offered to help.

Alway seems busy when I have been to this location, but the staff is friendly and attentive to the customers.

A puzzle with some of these ratings (altho’ notice there are several duplicates and some wording on another to indicate it’s just the same posting yet again… anyway)
We got fantastic service from Barry here when we got caught with extra materials from an exhibition we had no room to take back with us. needed to send back unusual shaped objects to the East Coast. He was a big help and maintained composure as by the time he finished with us (we had been there when he opened at 9a) there were 7 others in line waiting for his help. We would go out of our way to use this place again.

Today (8÷31÷2015) at 11:30 am a male employee refused to give me a drop off receipt. I explained why I needed the receipt and what Amazon drop off policy is and he insisted that they don’t give these out and walked away from me. I was about to take my package and leave but another employee, a nice lady, scanned my package and gave me the receipt, which all took 2 seconds and I was out.
Please address the problem of poor customer service if you want to stay in business.

Today (8÷31÷2015) at 11:30 am a male employee REFUSED to give me a drop off receipt even though I explained why I needed it and what Amazon policy is. He ignored me and walked away. I was about to take my box and leave but another employee, a nice lady, scanned my package and printed out the receipt. It all took 2 seconds.
Please address the problem of poor customer service if you want to stay in business.

I’ve made 3 identical shipments in 1 week. Each shipment was made from a different UPS store. This one has by far the least helpful and unaccommodating customer servic rep I’ve ever encountered. The two other stores were fantastic. I’d rather waste 5 minutes writing this review and drive 10 more minutes than patronize this location.

I’ve been to lots of UPS stores in recent years, and this one isn’t a favorite. The staff is consistently rude and it’s not kept up very well. On the upside, the location is alright and there is always parking.

Unpleasant and pushy
I’ve been to a lot of ups stores and this has the worst customer service of all of them.
The job is pretty straight forward, all they have to do is be pleasant and not rude.
Unfortunately it’s conveniently located so I’ll have to come here in the future…

Don’t know why this place doesn’t have a good rate!
I went to this place to send packages a few times and recently for document notarization. They were nice and helpful to suggest proper service that worked for me. I recommend this place and will go there again.

I’ve been here several times due to work, and all the times i’ve been here. The service has been bad. The way they talk to you comes off as rude. They try charging you for using their tape? I guess its because its a small store, and prob doesn’t get that much business.
I walk in and i see that lady i always see. She looks up and walks to the back. ARE YOU SERIOUS? I wait at the counter hoping she’d come back. I saw a dude sitting in the chair using the computer. I thought it was a customer so i didn’t ask him. He finally turned and asked how he can help me. I wanted to drop this package off and get a confirmation.
I’ve dropped off a couple of packages before and i’ve asked for a receipt. They tell me you don’t need it. You have the tracking. I of course know the tracking number i’m NOT asking for the tracking. I simply want PROOF that i dropped off this package to you and not that you’re just taking this and suddenly it disappears. I don’t want to be liable for that.
It’s like they are super lazy to do it because they have to «scan» it and press a few buttons for the confirmation sticker to print out. That has happened to me twice at this location. I’m sending stuff back for returns and i just wanted to be assure of it.
Another time i was dropping off a package for it to be delivered and there was a cut off time. I made it before that like say 10 – 15 mins, and the truck was outside. The lady goes. It’s outside. I’m like WHAT? i’m here to drop it off. She was like yeah the truck is outside, give it to him. GREAT SERVICE. lol should just leave a sign up «DONT COME IN GIVE IT TO THE UPS DRIVER»
unfortunately i’ll still have to come here cause it’s super close to work, but if its anything personal i won’t be coming back here again that’s for sure.

Worst customer service. I ordered to print shipping label online to this store and paid using my credit card, when i reached the store they said they have not received the order and UPS system is not working. I showed them the mail confirmation of order they said they cant speak for UPS because they are just outsourced. And they want customers to use their computer to do printing for 2 dollars for a quick printout and additional cost for using printer itself .
They dont provide the quality of service for the UPS brnad. They just work as a small rip off store.

Awful. I called ahead to make sure I would be able to get Live Scan fingerprints done. When I arrived, the older Asian woman (manager?) was grumpy and rude because it was after 5pm. While I was in there she was rude to at least 4 people who came in.
After being mopey while inputting my information, she rang me up for $ 35, which is at least $ 10 more than what other UPS stores charge for the same exact service. Upon inquiry, she rudely told me that it varies by location because they can make their own prices. A location that chooses to sell something for $ 10+ more proves to me to be greedy and not concerned about their customers. I couldn’t wait to get out of here.