Nitin Jewelers

Not very professional. The rep explained well, but the OWNER or that senior gentleman had a casual attitude. Their discount logic during year end sale was such a JOKE, the man picked a number he wanted. No certificates for several diamond ornaments. The OWNER seem contented and doesn’t care about customer service. DON’T GO HERE.

My association with Nitin Jewlers go back, since Nitinji has opened the doors of his shop more than a decade ago. My sisters and mom are his patron too since 2002. He has been very helpful and understanding in helping you with the purchase in his stores. He and his wife has worked hard and now we have an expanded bigger store with more beautiful stuff to choose from.
Customer service is impeccable. Recently on one my purchases around Thanksgiving for an event, an unexpected accident happened where in my items were completely broken to pieces, damaged beyond repair. We went in after 48 hours of purchase, very nervous as these are expensive items and very panicky. In fact, without any questions both Nitinji and his assistant Amrita were able to help me exchange the items and took in the broken pieces at no extra cost or loss for my purchase. Very rarely you will find this kind of customer service where he puts full faith in his patrons. His assistant Amrita was actually trying to calm me down and make me feel better. With her expertise in selection and knowledge about traditional jewelry, she helped me make right choices within my budget. Nitinji’s demeanor and respect towards his customers has never changed in all these years, whether you buy $ 100 item or $ 10,000 item from his store. Sure there are times when the store is very busy and difficult customers, trying to bargain so much, it surely gets overwhelming .In spite of that, the assistants are very patient and answer to all your queries. So people shouldn’t misunderstand as «rude».In fact his rates are always good inspite of the competition he faces. The items are not over priced as we do our research before we buy so we know when u get a good deal. Selections are very unique which is why we keep going back. Infact many times Nitinji has fixed some of my jewelry bought at other stores which had broken due to wear and tear.
I really appreciate his hard work in bringing the convenience of traditional jewelry, good customer service and kindness in making the purchase experience pleasant. It is after all a business and he has surpassed my expectations manifolds. In the last 16 years, I have appreciated my business dealings with with Nitinji and team, very much. Keep up the Good work guys and good wishes always — -DC Srinivas

If i could give this place 0 stars i would. Me and my wife walked in there looking to buy a gold coin or two. I heard they carried Canadian Maple leafs and was looking to purchase with cash on hand. I have never been in a store or restaurant where i actually felt discriminated against. They were not incredibly busy but i noticed people who were Indian walk in after me and my wife and watched as sales people completely ignore us, and walked right by us and helped them. I would not have been this upset but that happened at least three separate times in the 15 minutes we were there. I will never ever go back. To anyone interested in buying gold or jewelry and doesn’t want to be made to feel like crap stay away from this place. A word of advice help every customer equally and maybe you wouldn’t get such bad reviews. You guys suck!!!

Great collection! A must go place to buy Indian jewelry in bay area. The gold and diamonds used in the jewelry are top notch quality. I recently bought a pair of bangles and love them. The owner Nitin and his wife are very welcoming and delightful people. Nitin knows his stuff, is upfront and gives honest answers. Great costumer service, will visit again!

Awesome customer service and quality of Jewelry was really very good even compare to India. We did Diwali shopping from here and found this place has lot of varieties in women Jewelry. My wife found the products attractive and bright in look. The prices are cheaper compare to other stores in Bay area. I recommend a must visit for all Indian women in bay area just to check it out.

Very nice people, I have ordered a Maple leaf for a fixed date delivery and later requested for a early date for my daughters bday and Soni Ji considered my request and gave my coin on a early date, I recommend this store.

The worst rude sales people I have seen in 10 years. Passed by during posted working hours after driving for ½ hour to buy some gold and they wouldn’t even let me in although there was clearly 3 sales people working the counters. Speaking through the locked door they sent the janitor over saying they are open by appointment only. Don’t go there you will only be disappointed. I’ve had much better service at Kumar’s

They have very good customer service, The stuff we didnt purchased from them also they were able to help without charge.

Awful service. Owner is blunt and does not know how to talk to customers. DONT buy gold with his one month low price deal, he never delivers on time.

We went to buy a small purchase (ring) there. We liked the design and bought it. I had to get it resized. They said they would give me a call once its ready, in a week, which they did not. I left messages a couple of times, still no response. Finally someone picked up and asked me to come and pick it up. There were no apologies or explanations for the delay. When I went to pick up, this guy (in his 60’s) was talking to someone the whole time. He gave me the resized ring when I gave the receipt, still on the phone. That was one rude customer service. Luckily I remembered to check the weight and I asked him. He finally hung up the phone and checked the weight. It was way below and found out he had switched the rings. He did not accept his mistake and told me that I should have recognized and he kept repeating this. Frankly I don’t remember how the ring looked like as I had seen it only once before buying. That’s why we came with the receipt. Anyways got the correct ring and came out.
This kind of tells you what kind of businessman he is. I am sure he would have fawned over me if I had made some big purchase. Will not go here again.

One of the very few stores in the Bay Area to carry baby’s nazrana. You will find very cute ones here. Good variety. Excellent customer service!

I went to Nitin Jewelry today coz a friend had strongly recommended this store and I am so so glad that I landed there despite the ridiculous Unilocal rating.
Great collection of jewelry and excellent customer service by Mr. Nitin himself! What more could a girl want?
I did not see a single disgruntled customer but constant string of calls and plenty of customers for purchases… very brisk business indeed.
This will be my go to place for Gold and diamonds shopping…:)

The worst customer service i have ever experinced in my life. We felt discriminated and humiliated. We waited patiently thinking they were busy but they kept ignorning us just because we didnt look like indians and were wearing gym clothes as we had just worked out. I recommend people never to go there. We walk in looking for a set of necklace but they asked us to look at bangles instead by the lady at the front counter. A guy walks in after 5 minutes asking us what we need and dissapears for another 10 minutes. We wanted to surprise our mom with something nice, they ruined it!

I dont know why Nitin Jewellers have such bad reviews
This guy is a hard working honest gentleman and believe me he is far from being a rude person who ignores people
I have dealt with Nitin for the last 4 years and i always buy the Maple coins when gold prices are low.
He always is fair to what he tells me on phone regardless the price change next day
my recent purchase was a Peacock design Gold bangle for my wife
On the same day he was starting remodel his store and make it much larger by adjoining extra space
i look forward to see how the new larger store looks as he was very exicted about the new display Cabinets which had been custom designed
Good luck Nitin

Disgusted with bad customer service & take it or leave it attitude even when transacting standard gold coins.
I have tried to be patient and deal with the quirky attitude since I was looking for a place to regularly buy gold coins periodically and the store location was convenient to me.
I was told that the fixed commission is $ 60 over Spot price for Canadian Maple leaf coin but when I went to the shop to give cheque I was told the commission was $ 65 today. This was after having a agreement over the phone that the commission is standard over the spot price.
Sorry lost my business forever.

The service here is horrible. My soon to be husband and I walked in here and I immediately felt discriminated against. We patiently waited for service figuring they were busy, but when I asked for something very specific and was ignored completely I figured out what was going on.
This ain’t India, Nitin Kaaka.

I bought two Canadian maple coins from here. Paid the deposit on day 1 since they did not have the coins, and went to collect the coins on day 2. The price of gold had gone up the 2^nd day, and they were very hesitant to give the coins. In fact, the store proprietor took cash, and was hesitant to even return the $ 5 change that he owed me.
On top of that he got mad when I asked him to weigh the coins. The crazy guy even got mad when I mentioned that the customer service is poor.
Moreover his wife was asking him to charge extra based on today’s price.
Dont shop here!