The UPS Store

This UPS Store location has no customer service and I will never be returning. I’m not one to ever complain, since I’ve been in customer service for years but I was so irritated after leaving this location and there is definitely no excuse for their rude attitudes.
First, walking into this location there were no other customers in the store. You would expect a warm welcome from any of the FIVE employees standing around a computer in the lobby, but no… No one said a word. Eventually someone walked over to the counter and asked if I had a drop-​off. I kindly asked if the man could tape my package since the box kept opening up, he yelled back to another man asking if they had any tape. Umm WHAT? You’re an UPS Store… You don’t have any tape? Awkward.
Another man then came over and rudely told me that my package was a USPS and that I need to take it to the post office, and that they don’t accept USPS here. I find this very odd since it actually says on their locations website that they do and I send USPS packages through multiple other UPS Stores a couple times a week, his excuse was that they are Franchise and they have different rules. He then said that he would take it for me this one time, but next time I need to go to the post office. (Like he’s doing me a favor? LOL) How about just do your damn job. He also said that the USPS man had already came by to pick up their mail so it wouldn’t be shipped until tomorrow… So you do accept USPS? Clearly because if not then there wouldn’t be someone picking up for them. He then tried to put my package (without being taped, like I asked) in their outgoing slot.
These employees made something that could have been such a quick encounter into this huge deal because they didn’t want to do their jobs. Literally, all you have to do is put the Pre-​Paid label on the already packaged box and you’re done, what is so hard about that? I ended up taking my package back and I will be dropping it off at my normal UPS Store on the Alameda in San Jose, maybe the owner of this franchise should send his lazy and rude staff over there to be retrained and learn what real customer service is.

This is my go to drop off spot for Amazon returns. Small location and very little parking or rather available parking due to the busy stores in the shopping center. They do fedex too if you need that. Not really a deal or anything but they do what I need.

Quick and easy package dropoff, no lines or wait on a weekday afternoon, plenty of free parking in the parking lot.

PROS:
Fast service for shipping (I drop off online returns here all the time)
Everyone that works there is nice (especially Shane! He’s my «go to» guy)
Notary services (Again, I usually get Shane, and I use this place a lot to notarize my documents)
CONS:
Parking — The only horrible part about this store (and why I couldn’t give it 5 stars) is the parking situation. The parking lot is AWFUL. It’s packed, and disorganized, and there are food delivery trucks for the grocery store next door that make it a mess (I don’t know why they don’t load the store from the back alley like they’re supposed to, but it is what it is so be forewarned)

I visited this store there for notary services. Their staff was very rude, invasive, incompetent, and took it out on me by refusing service. If you need quality service, stay away from this location!

UPS is great for getting my Amazon orders to my house. But wow, this store is a totally different beast. Not sure why UPS allows them to franchise to these people. The owner has absolutely no respect for people. Charges up the beads for packaging. Now here’s the story:
I shipped my computer with these people and I paid almost $ 100 to have them package it. You would think paying that much they would try their best to make sure your package gets to its destination undamaged. Not the case, the eBay buyer that purchased my item received the computer completely damaged. I bought the «insurance» as well with my shipping order, brought it to the attention to the owner, and he denied responsibility for the damage. Instead he said I must’ve shipped it damaged already. Twilight zone feeling kicked in. Then he tried to make admit that it’s my fault that it’s broken. Then when I didn’t do that, he said call UPS.
End of story, I’m down almost $ 2000 and broken computer. And will avoid this store like a zombie plague.

The guy in this store wanted me to buy tape when I came in to drop off a package. It’s the most ridiculous thing that I’ve heard at a packing/​shipping store. The guys working in this store are just plane rude. Never going back.

OMG. This place is redic. I came here to drop off a package and was basically told by the clerk to next time tape up the box myself. I then explained that I don’t mind paying a fee to have the box taped, it’s just I don’t have tape at home and really don’t want to deal with the hassle of taping up stuff aha. Then, before the clerk responds to me, the owner or manager (idk/​idc) interjects that it is my responsibility to have the box taped before I drop it off and if I don’t have tape to buy it. Aha whaaat?! This is the FIRST time I have ever had an issue with something as asinine as tape in a shipping center. It’s just tape. Why am I not allowed to use the tape??? Lol. UPS needs to change their «Rely on The UPS Store for all your PACKING, shipping, printing, and business services needs» because help with «packing» is clearly not the case with this store.
It’s too bad people aren’t as passionate about conserving water as this man is passionate about conserving his tape.

I came to drop off two packages that were boxed with labels but needed some tape. I was surprised to be charged $ 1 per box for the tape (a total of 6″), but more surprised by the manager’s rudeness about it. I was reminded multiple times that it was my responsibility to make sure packages are taped up on arrival. Really?
Clearly the business does not make money off pre-​paid shipments for drop-​off, but there are less sleazy ways to make money off your customers. You may not have lost any money today, but you guaranteed that you’ll never get my business ever again.

the owner was one of most un-​professional person i have met. i was there to drop of amazon return and did not happen to tape the box, i requested him for same he was so rude and said we won’t do that. its ur JOB
and he was so rude as if he does not care and showed me the wall where tapes were there to buy… will never go or recommend any one

The manager at the UPS store is one of the most pleasant, effecient and patient that I’ve seen. He is patient, pleasant and gets the job done even if he has to go the extra mile. I had to ship two large boxes and he gave me recommendations on how to do it.
Also he helped me get my boxes out in-​spite of multiple customers in line by multitasking and taking care of both of us at the same time.
If you have a package to ship to UPS this is one place which will help facilitate the process.

I will not be coming back to this store. The person who helped me has no customer service or listening skills what so ever.
First, I didn’t realize they charged for tape. I think the clerk could have explained it a little more clearly and professionally than he did. (He mumbled while he rambled about having the box taped and ready before I get to the counter while he put three pieces of tape on the box.) Had he explained the policy like a professional, I would have grabbed some tape. Instead he mumbled and told me I now know for next time.
I said I didn’t want to use usps because they broke the items I shipped before… He printed a label for usps anyways. When i reviewed the label and said i told him i didn’t want usps he said «so you want insurance on it then?» I told him forget it and paid. He said «well i saved you some money.» I really didn’t care how much more it was to ship by ups, I just want my mother’s birthday to get there finally in one piece.
He handed me my receipt and paper then took my box off the scale and walked away. No thank you. No have a good day. Nothing at all. I stood there for a sec because i didn’t know if the transaction was done. I left feeling aggravated and flustered. Never again.

I do not ship as much, but whenever I have Return Slip from UPS, I always come here. Today, needed to return a package with UPS Return Label.
However, I didn’t have the packaging box. Gentlemen at the register suggested box for around $ 7. I didn’t really wanted to spend that amount but was going to do it, so I can get it over with. Then Bill walks in, I knew him before «Not personally» just because he has the name tag, as an owner.
He over heard me and suggested bubble envelope, which was around $ 3.
On the way out, he even asked me, if I wanted the receipt of the transaction, since it was return label and it is good to have the record, just incase.
Thank you for your services.

This is a good UPS store. Employees are fast and efficient. I was in and out. They have PO boxes and what looked like plenty of packing material.

I usually drop off my UPS packages here and the people are always nice and helpful. Somebody always comes out of the office whenever someone comes into the store. So I rarely wait.
Parking is ok. It’s located on a strip mall along El Camino.

Just came in to drop off some packages that had labels already printed out. I usually go to the customer service hub place in Sunnyvale off of lawrence-​ish. When I dropped off my package the rep asked me if I wanted a printed receipt that I dropped off my package… I was confused because the hub center never offered that to me
before. Before I could say sure, the guy had already printed it out and handed it to me, Thanks!

Good service this morning. I sent a large Ebay item out and the staff was very helpful. I was relieved that I didn’t have to pay for tape because I did such a wonderful packing job ;-)
It was more than what I would have paid online –I guess Ebay gives sellers a discount, which I was a little nervous about as I didn’t really want to guess-​ti-​mate the size/​weight of the item, so took it here to just get it done.
It’s on it’s way, and I’m glad I got it out in time.

I was returning a package to a company that already had a pre-​paid postage, but I wasn’t sure how to package it. Bill was very helpful and nice. Thank you :)

Service was fine, my package was received safely, but REALLY? $ 5 minimum for credit card and $ 2 for them to tape up your box… I understand you’re a packaging and shipping store, but really $ 2 for you to put a couple pieces of tape??? Please.
I also understand that your job is probably not the most exciting, but please try to look a little happier at work. Maybe it was a bad day for you when I came in, but I literally felt like I walked into doom and gloom. :c Why sho sad?!

I’m often here picking up mail for one of my clients. They do a brisk business here but I’ve never had to wait more than a few minutes. Often, the wonderful store clerks have my packages ready before I even approach the counter.
Definitely a great place to mail packages or keep a P.O. box. Shane and the other store staff are friendly, efficient and helpful. They’re good people.
One note on parking: the lot can be a bit crazy with all the shoppers coming and going. Be careful and don’t get in an accident. It’s nothing insane but remember to be vigilant.