FedEx Office Print & Ship Center

The place needs fixin’. Always busy, but some of the machines are out of order. However: Ricardo? He is the best. Patient, helpful and friendly, I highly recommend that if you wait in line, wait in line for him.

Very unsatisfied customer here. Came in and spent around 40 to 50 dollars on faxing papers and none of them went trough.
And the refuse to give me a refund or my money back.

Rude customer service and incompetent reps. They incorrectly entered the receivers name twice into the computer, each time, I had to notice the problem and correct them. How hard is it to type contents from a legibly written shipping form? Charged me twice on my CC (voiding the previous transaction).
As soon as I walked out, I walked back in intending to ask the rep where the tracking number is located on the receipt he provided me. As soon as he saw me, he started yelling that if he didn’t trust their competence, I should go to a different store. This was totally uncalled for. The rep didn’t even know why I was back; he just assumed. I mentioned that he is giving me attitude and his behavior is unacceptable. He backed down and apologized but the whole experience left me with a bad taste.

Something is going on at this location. This is the third time in only a few months that I’ve had some kind of issue with my delivery. The first time I found one of my packages open. The second time one of my boxes were open the contents inside or stolen in the boxes was resealed and delivered to me empty. Now today someone obviously open the side of my package to view the contents inside. This is absolutely unacceptable and downright criminal.

I had a horrible experience with one of the women at the shipping counter. I was returning some apparel in the same box that the retailer sent to me with a pre-​printed and prepaid label already on the taped box.
She goes: I need to charge you $ 3.95 for shipping material to fill the box completely and you’re reusing a box.
The apparel maker sent me the items via FedEx the same way and with the same box. How do you expect me to ship them back?
I should have talked to a manager right there, but I just just took the box and left and took it to the FedEx depot in Sunnyvale the day after. No problem there!
Verdict: FedHEX on you and your lousy customer service stupid employee!

I’ve come here often to print work materials. The guys know me by name. Unfortunately, that’s the extent of the customer service.
Every time I come here it’s a different experience. If I ask for 32 pound paper, I might get something different than what J was given last time. They might have me pay for paper up front or they might have me wait to pay for it until after I print. They might give me a receipt or just tell me that my card was charged the specified amount. Sometimes they’ll charge me for a few sheets of paper less than what I bought because I’m a regular, but it’s always very arbitrary and makes me feel a little weird.
Printers will break often, and there isn’t somebody in-​house with the skills to repair them.
Prices and ink are pretty good, though, so it’s why I keep coming back.

I have to go here for my job and sometimes they are really busy and only 2 people on staff. when it’s not busy they are super nice and very helpful. I like Richard, he’s very easy going and great with customers. They just need more help, so I give them 3 stars. They’ve helped me out more than a few times.

Don’t go here to print things. I’ve had a bad experience every time. They are severely understaffed for how busy it gets and every time I’ve printed something there, there is a problem. Some time ago, I tried to use their computers and their system was down and would not take my card. It took far longer than it should have because I had to wait for someone to be available to help. This time, I printed 15 or so items. They all either did not print at all or printed incorrectly. I was refunded but still had to pay $ 5 for the time on the computer which is basically a complete waste of money since I got nothing out of it whatsoever. There are also some pretty strange people who frequent this location. Same goes for the Safeway across the street. Definitely be safe when you’re in this area.

I’m not surprise that they just got two stars.
The customer service is very poor and the two people who were there, one was sarcastic (Javier) and the other one wasn’t listening or understanding me, even if we spoke the same language, Spanish.
None smile are all a very rude.
Is the third time I visited this location and the same bad service I got as always.

pretty bad business mentality with horrible employee attitudes. The woman employee even yelled at me. It takes 50 mins to pick up a package.

This place is a joke. We just went to pick up a package and the package was right there. They told us that it might be in another branch although I showed them the website saying that it’s in this particular branch. Finally, they figure out it was right in front of them. I go to grab my phone from the car to show them, when I come back, there’s a huge line and I just tell the lady who has nothing to do, that I just need to pick it up and I was just here a sec ago, she yells and says «YOU NEED TO WAIT UNTIL THESE PEOPLE GET DONE YOU UNDERSTAND, MAM?!» She literally yelled. And I mean, I understand that people may get cranky later the day due to tiredness, but it was 1.30pm and what the hell she has no right to yell at me in all those people.
I’ll be NEVER GOING BACK THERE EVER! Awful people. If you’re eating dinner from this job, then do one thing right in your life and just give boxes and say bye. Don’t yell at them.

I have been here on a handful of occasions, times where I needed to scan something or make some copies. As far as those services go this place is not bad, copies and scanning are pretty basic.
When it comes to shipping I am going to look elsewhere from now on. The first time I used this location to send a product I asked the guy behind the counter if they had any filler I could use to put in the box. Of course they did and all that was needed was a few pieces of crumpled paper to fill space. No big deal until the guy rings me up and says «It will be 5 bucks extra for the packing service…»! LMAO, 5 $ for a couple pieces of paper seems ridiculous but my point was the customer should be told before about the cost not after the fact.
Same guy, having learned my lesson about unexpected increase in charges, provides me with a quote to ship a large box. Thinking I am ahead of the game, I use the quote and charge my customer accordingly. The next day when I go to actually ship I am helped by someone in management, the cost jumps from the estimated 45 $ to 80 $. Of course there is an import fee I was not informed about the day before and now I am eating up part of my sale on additional shipping cost.
Bottom line is if you are shipping something, ask a million questions and never ever take an employees word as fact. I am going to give UPS and the USPS a shot.

Let me preface this by saying I have NEVER left a review online before, but my experience here was SO horrible I literally created a Unilocal account because this has to be shared… If you every BUY anything online, and want to RETURN it through Fedex, please READ THIS and NEVER EVER EVER go to this store!
Bottom Line; I was just going to drop off a pre-​paid RETURN box from an online retailer. That’s it. I expected this experience to be as simple as it is at the UPS stores (where I do 99% of my returns/​shipping). I walked in, gave the box and just asked for a «receipt» for the shipment.
To my SHOCK, Ricardo, the associate at the counter, started PUNCHING the top of the box! Seriously. Punching it with his hand trying to break it!
– And he harshly said «Whats in here??».
– I didn’t want to argue and say «it’s none of your business» so I answered «clothes».
– And then he said «This box isn’t FULL. We can’t take this box».
– I was like «What? Are you kidding me?»
Let me just note here that this was an online shopping return, and I used the EXACT same box that my original shipment arrived in. I even REINFORCED all the edges with packing tape, and triple taped the top and bottom seams. I ALSO returned 90% of the stuff I ordered (ie I only kept 2 dresses, so the box I originally got was just as «not full» as the one I was returning).
– So now Ricardo starts to LECTURE me that he «just took a training course» and he’s «the expert» and what I «need to understand» is that if a «big 50lb box falls on this box, it will crush it».
Now, I’m in a situation where I’m forced to publicly argue with an idiot which sucks, because to a normal non-​idiot person you could point out the irrationality of his statement like
1) So what you’re saying is that FedEx as a company now won’t ship ANYTHING smaller then a 50lb box, because «if a 50 lb box falls on it, it will crush it»?
2) Further, what if i DID ship a 50 lb box, wouldn’t you then tell me, «we cant take this, because what if a 100lb box falls on it? It will crush it»? (if you want to take that rational to the comical conclusion, then FedEx should just ship ONE box every day, and that would be the LARGEST box that anyone brought in anywhere in the world that day… because god forbid, if fedex accepted ANY smaller boxes, and that ONE giant box fell on a smaller box it would «crush it»)
3) and then the WORST WORST WORST part of all this ridiculous arguing with him, is that I said «but even if the 50 lb box DOES fall on it, it WONT hurt the contents, which are Flat folded fabric clothes! Sure maybe the outer box gets damaged, but that’s what boxes are FOR! To take the impact of the shipping and protect the CONTENTS!»
But again, now i’ve spent 10 mins there, and it’s totally uncomfortable because people are now watching me argue with this «i have so little power that I’m going to try to use it as much as I can to make myself feel IMPORTANT as I clearly don’t care at all about SERVING customers, because I get paid the same per hour anyways… so I have a „f*ck you, it’s my way or the highway“ attitude»
Did I mention this was a HORRIFYING experience, considering I just expected to DROP OFF ONE BOX and walk out in 2.5 seconds???
But wait… it gets better!
My rational brain finally kicks in, so I take my box, and decide to just go down the street to another FedEx store… and (drum roll please) not only do they TAKE my box with no protest, but the lady actually SMILED and said «you taped it up so well! usually we have to retape it for people, but you did an excellent job!»
CONCLUSION:
– Ricardo at FedEx is NOT going to take your online returns without being overly aggressive and rude to you for NO REASON.
– And his boss, the manager Javier, will NOT call you back when you leave him a message saying you have a complaint
– And when you call BACK and finally get Javier, he will be JUST as rude as Ricardo and NOT at all care about your experience!
UPDATE:
– Needless to say my package arrived at it’s destination just fine and I got a complete refund of the clothes I returned. So absolutely NOTHING was wrong with the package, and this whole incident really didn’t have to happen… just hate and aggression brought into the world by needless angry/​incompetent Employee, Ricardo. Really just makes me sad to know the world is like this… Full of needless confrontation. I was JUST mailing a box of clothes…

Always funky smelling in here. Normally not half as bad as tonight. Letś call the associate Molasses Morono. Sooooooooooooooo Sloooooooooooow. Long line, 10 minutes at least per customer. Incredible, a minute to apply a piece of tape, but it was very smooth., when finally applied. When I finally got to the front of the line, he rejected my nearly new boxes as being unacceptably damaged/​used. Perhaps he could tell I was getting impatient by my body language (I didn’t say a word), and wanted to punish me? He lectured some poor kid earlier about leaving his shipping to the last minute, telling him how this would be a good lesson/​learning experience for him. Moron.

FedEx is not a place I like to visit, but sometimes I have to. Out of many locations around the area, this place is on the better side of FedEx. I’ve visited this and another FedEx around the area yesterday to finish somewhat complicated matters. It was a bit complicated express mailing, and a representative at another FedEx location in Sunnyvale kept saying «no, we can’t do it.» to my requests until I managed them to say «yes, we can do it.» after many questions. Despite that answer, their handling of the matter continued to seem reluctant, and at that time I remembered my previous experience at this location, so came down to here. The staff here handled the issue flawlessly.
As others have said, the waiting can be long and you may need to do simple stuff by yourselves. But if you want anything more complicated than just sending and receiving stuff, this place seems like a nice choice.

This location used to be an old bank — you can tell by the building — which is kinda cool since I love imagining what it was like back in the day…
…but I digress. This location was able to help us with what we needed, but they seemed understaffed and overloaded. Most of the facility is help-​yourself, but not everyone knows how to use their machines so the friendly staff took some time to train my sis-​in-​law who I was there with to print some things out for my nephew’s birthday party. Besides having to wait a while for help (due to being understaffed), the experience was okay, but it wouldn’t be the first place I’d go to again for my needs.

Boy, was I PISSED!!! — a seemingly simple task to return a broken coffeemaker to the manufacturer turned into a nightmare in an instant through an ignorant Customer Service Rep named Ricardo. This FedEx location should received no stars at all and Ricardo should be fired!!!
Yesterday, I was trying to return a defective coffeemaker still under warranty back to KitchenAid Replacement Center in Ohio at this very FedEx locale. A Customer Service Rep named Ricardo simply wouldn’t even service me — claiming the box (the VERY same box that was good enough to ship the replacement one to me by FedEx and arrived at my door step 30-​min prior) was too «compromised» to be shipped back, and I needed to buy a new box! I saw a packing tape gun on their counter and asked if I could use it to further secure, he wouldn’t (as he wanted me to buy a new box from them, it appears!) So, I went next door to a CVS pharamacy and bought some transparent packing tape and secured it up, and tried again, still wouldn’t service me!
Moreover, he even said to me, «I NEED to open this box to see what’s inside!» Huh? I’ve sent and shipped stuff thousands of times via whether USPS, UPS, or FedEx, if shipping out of country, yes, you have to sign and declare a form, but I’ve NEVER had to open the box itself. Who are you, TSA??? He simply refused to service me, walked away from me behind the counter, despite my persistence, I’ve retaped and secured the box — still no go!
I even told him, «I bet ya if I take this to another FedEx location, they’d ship it!» He still wouldn’t budge, what a rude, rude customer rep — this guy should be fired!
As for his explanation that the box was compromised, well, who do you blame? The box was good enough to be shipped from its origin by KitchenAid in Ohio. then it was on its way to me via FedEx Grounds. When it arrived, I simply took out the brand new replacement coffeemaker and put in the defective one. If the box WERE compromised, it was FedEx Grounds who compromised it during shipment or else, they wouldn’t have left OHIO in the first place.
So, pissed off and I took my newly more secured box and drove to the next closest FedEx location near Sunnyale Costco (1286 Lawrence Station Rd, Sunnyvale, CA 94 089). The service rep at this location took my box, put my returning FedEx lable on the box, I was in and out in 30 seconds! Ricardo spent more time telling me why my box couldn’t be shipped instead of helping their customers!
THIS is absolutely THE worst FedEx location and customer service I’ve ever come across in my entire life. if I were you, I take my business elsewhere!!!

The location is convenient but I wish there was another one in the area.
The computers are slow and eat up minutes.
The browsers are outdated and cause problems; eating up more minutes. Firefox was so outdated that google docs barely loaded. I ended up using IE for that… what kind of world are we living in?
The printers are janky; jamming every time I had to print something.
And on top of all that; the place is so understaffed that there’s no one to fix any issues or answer questions.

This fedex office/​print place sucks.
Not because of the people… more because they don’t have ENOUGH people.
In fact, «not enough» is the theme of this place. There are not enough copiers– there are only 2 self-​serve copiers. They often malfunction. …and because there aren’t enough staff, it will be all mayhem when one of them break down because the staff are too busy to get to those copiers!
You usually see a line of old people that don’t know how the darn copier machines work. In fact, the poor senior citizens are always asking for help but nobody ever comes to help them… half out of pity and half out of «holy crap, i can’t wait 30 minutes for them to finish so i can print out stuff so I better help them” — I just go and do their copies for them.
Basically… this place sucks in the area of customer service– not because of the workers themselves, but because there aren’t enough of them!
Expect 5 minute jobs to take about 20 minutes here!

They are busy at this story. I sent a brochure to this store to be printed. They seem to have a little bit of difficulty printing it the right way. But they are trying to get it done for me. The print machines are of pretty bad quality. The colors are not right at all.
The offset is not right either.
I just got the brochure printed and it doesn’t look very good. They charged a lot for just 1 brochure. $ 13.95.