Toys R Us

I go to different TRUs all around Houston, Dallas and San Antonio, and this is by far the most consistently horrendous store I have ever been to. Always out of stock and always an absolute mess. I’m not the type of person to do a negative review, this is literally my first. But I’m tired of going to this store and it looking like a hurricane just swept through. If you gave this store 5 stars, I recommend you try either TRU on I-​10 or even the one on Kirby. They all blow this store out of the water.

This place is literally cold! No one greets you, staff don’t ask if you need help to look for anything. I may be able to sweep that under the rug but when I got to the register the cashier made me feel dumber by the second. I ended up not even taking my change because she screw up the amount given to her versus what she put in! Not only is she cheating customers of their money but most likely the company money too. How can you not know basic math? Even when you pulled out a calculator you couldn’t get it right? Even my 10 year old knew you were wrong. So I didn’t want to be petty over my $ 1 change and told her to keep it and she said ok!!!’ And actually kept it? Didn’t try to resolve the issue. Totally disappointed and will not be returning to that location.

This store has the worst service. The employees are not very considerate of customers spending their hard earned money in this store. I had a horrible experience with a customer service rep there and will not go back.

I was trying to find a specific toy for my cousin so I looked online to see if they had it here. I then called the store and asked if they had that specific toy in stock at this location and they said they had tons available. I asked them to hold them all for me but they said it was store policy that they can’t hold any items. I then immediately drove to the store in less than ten minutes. When I arrived at the store, I asked an employee where I could find the toy I was looking for, he brushed it off and said «I haven’t seen those in forever» and walked away. What the heck. I then asked another employee and he said «we don’t have those here.» I told him that I called earlier and said that someone at the store told me that they had that toy in stock. That same employee then said «oh» then just started rambling around the store in places that I’ve already looked then said he’ll check the computer. After twenty minutes of checking the computer, he said they didn’t have any in stock at the store. What the F. Horrible service and inexcusably lazy employees whose first thought to answering questions is «no, we don’t have it here.»

I have had horrible experiences with this location. I thought they just had the misfortune to hire employees that are not trained & experienced with customer service but, after dealing with the store manager, Todd, I feel the problem starts there. I have a coupon for a competing company. Although I called Toys R Us corporate headquarters & made sure there would not be a problem, Todd told me he made the decisions for that store & although I had called, he would not honor the coupon, then accused me of already using the coupon, which I had not.
I then went to a Toys R Us farther away from my home & purchased the same item using the same coupon. No problem at all. I have made 2 phone calls to corporate & have not yet received a return call in regards this stores manager & customer service.

After wandering the store I finally find most of the items I was looking for. There was a single cashier, so I just ordered the items online while waiting in line. I’m sure
is grateful for your showroom.

There are some really cute things for just about any occasion as far as what we would like to purchase, my favorite things to look at are the new toys coming out and the board games!

I bought a personalized gift card at Toys R US for my son as part of Santa… since he wanted to go buy some Skylanders himself, well today when we are about to pay at the register… they tell my son the balance is $ 0…long story short is that: Someone stole the info probably of their systems and used my sons card in LA on ¹²⁄₂₄ @ 8 pm!!! Way to go Toys R US… your ruined Xmas for my son!!! And I had to spend 1 hr on the phone to have someone fill out an investigation form and I still have to wait 3 days for someone to call me! My son couldn’t use his gc and I had to purchase the toys with my credit card… because I could not bare the dissapointment face my son had. I will never purchase from you since this is not the first time I have issues with Babies R US or Toys R US. As they have send wrong and duplicated items in other orders and then used the excuse that because I paid with paypal they can’t refund… or delivered baby shower presents at my doorstep without a box or a packing slip and the box got damaged due to rain. And don’t even start me on the poor customer service they have at 1800 or even at the Katy Fwy location. I pledge to NEVER ever purchase at toys R US online or at any store!!! The worst retail experiences have been with them.

Horrible service and lazy workers. I asked a guy working there that was doing absolutely nothing where I could get a shopping cart, and his reply was to go find one in the parking lot. Just wow! This has made my list of stores to never go to!

Decent store where you are able to find a variety of toys in stock. We found hm younger brother some Legos that we couldn’t find anywhere else.

They need to remodel this store for the layout. It is hard to move around and not much space up by the registers.

The manager Pamela is not manager material. She doesn’t smile, tells you that you are wrong and once we show her to valid offer online she tells us to go online and order it and runs to the back room to hide. Someone needs training ASAP

This location is the nearest to me & yet it’s a solid 15 minute drive haha. So the store is pretty clean; organized, up to date & over all what you would expect from a toys r us.
The employees are friendly, I’ve never seen the manager & the check out lines are functional. No unnecessary stress will be experienced.
The only thing I want to point out about this place that I kinda don’t like, but really is no big deal is an employee.
There’s a guy that works at customer service who is really weird. And by that I mean he gives off a weird vibe. Kinda makes me think he’s a closeted individual (not homosexual-​wise) simply introverted. Idk. Maybe I’m wrong for saying this but aside from an awesome toys r us being awesome, he’s the only weird thing about it.
But in all honesty the guys is nice. He helped me return a product & then 15 minutes later I asked him if he could give me half of the refund as a gift card & he did, with no complains. I feel bad for saying this but, dude if you’re reading this stop being weird. Anyway aside from him they have a lot of pretty-​pretty-​PRETTY –girls that work there that are my age :)) hah

Had pretty much everything I was looking for and then some. Check out was a little slow, but I got everything at a pretty decent price.

This store has the best selection of moderately-​priced toys, including many exclusive items, including a special My Little Pony set I bought for my daughter. Can’t wait to go back and get the rest of them!

I like that they still have brick and mortar toy stores to take my niece to. She just lights up there. If you want to deepen your savings sign up for their emails and follow them on Facebook. They also have a rewards card that if you go often you should definitely sign up for. During the holidays, you can really get great deals in store or if you don’t want to deal with crowds head online.

Went here to get a gift card for my co-​workers baby who is turning 1. I had never been to a Toys R Us so I decided to walk around a bit first. This store is huge and has lots of cool things I would have LOVED as a child :). They also have a few things from Babies R Us so I’m sure that’s convenient for people with kids. As far as the customer service goes, it was so-​so. There was no one at the register and I looked around for and saw a worker and once we made eye contact, she finished doing what she was doing (straightening up) before coming to ring me out. She wasn’t the friendliest person ever but she wasn’t rude either. Overall it was an okay experience!

Toys R Us is such a fun store and toys seem to get cooler every year! But as we all know, you never get too old to be a kid and in here is where you can satisfy that inner child. The gaming area has all kinds of über gaming systems, gadgets and accessories as well as the latest games. Technology rules!
If your man is a big kid and gamer like mine, you’ll find all kinds of games and gadgets for him here. If he’s into collecting cards, they have a good selection of these, too. The Legos sections is mega cool with all the Harry Potter, Star Wars, SpongeBob sets, etc.
There is even a section of clothing for infants up to around preschool age. For those with infants, you can find diapers and baby supplies, baby carriers and strollers. Pretty handy. The prices seem reasonable.
The store itself is overall clean and the bathrooms are well kept.

Alright first and foremost please allow me to say I created this account out of boredom four years back and never thought about it since. So with that being said forgive me if I’m a complete newbie to this process.
Walking into this Toys R Us today wasn’t the same feeling i had as a child. I felt like i was entering the gates of hell. Everyone was running around and looking confused. i myself felt confused as well, due to the fact i didn’t have the slightest clue to where the children camera sections was located. So I did what every smart person should do and asked the customer services reps on the floor for help.
i inform the employee that i was looking for a camera for a six year old.
A long paused awaited for me then in a low and confused tone «its down three and to the left»
ummmm thanks i guess, so i walked over the section in which he pointed to and to my surprise, it was the wrong section.
After being bumped into for the tenth time, i found what i was looking for.
No thanks to the rep, There after i paid for the two cameras (didn’t want one sister feeling cheated and they’re within a reasonable budget) I walked out of the place and the alarm set off. So i stop to see if someone wanted to come and confirm that i did pay for my purchase
No one cared to see so i walked out shaking my head.
Don’t you just love the holidays.