Lowe’s Home Improvement

Bought a refrigerator at Lowe’s and it broke within 6 months. It happens, so I hoped that the Lowes Customer service that was supposed to help, would assist. The only thing they do is call the manufacturer rep and pretend to schedule someone. Out of 3 appointments, 1 showed up. He reset the refrigerator and left. Never heard from him again. Last one from LG is a no show today, and now Lowe’s says we get to wait another 3 days. Over 2 weeks for a service on a broken refrigerator. bye, bye Lowe’s. Your compassion from «customer service» reps is non existent, and they could care less. It’s just a blame game where they act like they can’t do anything. They know I can’t do anything but wait. They sold me a lemon, and I get to suck it.

I Purchased 14 bags of mulch & 11 bags second trip. The cashier was very rude at the plant section. He told us we couldn’t return our plant, which we recently bought and it died. He told us to go to customer service. He could have been more polite. Lowes=Lowest customer service.

Had an disappointing experience with an appliance purchase at this Lowes store. Bought a Maytag washer/​dryer see and the associate told me he thought he had one set in stock. He spent quite a while looking in the back and finally came out and said he had the dryer but not the washer. We said, no problem and he scheduled the dryer to be delivered a couple of days later and ordered the dryer.
On the night before delivery we rec’d a call confirming the 3:30 to 5:30 delivery time we selected because we wouldn’t get home before that time. On delivery day the driver called and said he would arrive at 1:00 pm because he had a couple of cancellations. He was told we would not be home until the time we requested delivery. The driver became irritated and told us he’d need to call his dispatch to see if he could even deliver it now and said he’d call us back. Well, no call and four calls back to him & a voicemail went unanswered or returned. Called the store manager and he eventually got to the bottom of it and told me our original delivery time commitment would be met.
Dryer arrives, gets installed and they leave. Wife starts to use the dryer (we’ve been without for about two weeks) and notices three large scratches/​dings on it where there was a poor attempt to use white touch up paint to hide them. Another call to the store manager who said he would give a two hundred dollar credit to which my wife said no «I want a new dryer». He said ok and that they would order it. In the meantime she could use the dryer they tried to stick us with.
This is LOWES trying to pass off a «slightly used» dryer to a full paying customer because they wanted to move it out and crappy delivery service on top of it. I can’t believe this is customer service.

Wow. Purchased new floors for upstairs, both carpet and wood laminate. The transitions were botched and the installers said they would return to fix. Two months later (after having Brenda the service manager come to our home to verify our complaints) and they finally showed up today. They removed the botched transitions and left with no word. Did not replace the transitions, just removed the old ones! Now Lowes says they have no record of the specially ordered transitions, but will call us to set a new appointment to replace the transitions when they arrive. We were told they arrived 2 ½ weeks ago, which is why they were here today. Now they can not give a new time frame for finishing the job. I would highly recommend to use anyone but Lowes. Two months later we now have holes where the transitions should be!
The only reason they get one star is because the people answering the phone weren’t rude. Sadly unorganized and incompetent.

When you return something to this store please watch to make sure your credit or debit card is credited back to your cards because I didn’t and I threw away my receipt. I just hope and pray that whoever stole from me needed the $ 54 and some change more than I did because I am just a hard working woman trying to make ends meet and sincerely hope that it is not a Lowe’s policy to attempt to not make refunds and it is only a thief they unknowingly have working for them. If anyone from Lowe’s administration should read this please do a better check on them and I know that you can’t weed out all the criminals.

As with any and every hardware store across the country, you’ll find groups of employees congregating in every aisle. They won’t make eye contact with any customers. But dare you ask someone for assistance, well, they’re just so disgusted you even asked. They’ll direct you to anyone and everyone, just don’t ask them to get up off their chairs to do any work. Especially this man named «JR» who works in hardware. I had the displeasure to ask this ugly person (his face, his personality, and his Eric Estrada haircut) about cutting glass for me. He couldn’t be more arsed! Ok JR, I’ll let you go back to your miserable life at home eating your Hungry Man frozen dinners while you fix that antennae with foil on it on your tube tv.

Customer service here is incredibly poor. I walked from one end of the store to the other. Not one employee greeted me or asked if I could be helped. I stood in front of the contractors desk in lumber, where at least 6 employees were gathered talking to each other, looking down the aisles. Not one acknowledgement. I found my product in hardware. As I was looking at my options, the employee walked by me without a word. At one earlier point another customer could see that I looked lost and said «good luck finding help». I’ve had the same experience in this store on prior stops as well. At least they’re consistent.

I keep coming to the store and I don’t know why. It’s like I’m a broken record. I just keep repeating and repeating. Every time I come here I ran into some young guy who feels he’s the world’s greatest handyman. I usually have a better understanding of the problem than they do. But they can’t admit it. Every time ask for something they tried to text thing else. It’s like an act of Congress for me to get pointed in the right direction of what I’m looking for. Need to switch to Home Depot

I don’t know what even compelled me to purchase something here in the first place. Six months ago I purchased a Maytag Washer, Maytag dryer, and LG Refrigerator from this location. Three months later I noticed some mysterious oil spots on my clothes that would NOT come out. Last week I purchased 3 brand new shirts to replace the ruined ones, threw them directly in the washer, and voila, oil spots. I went to the store and they simply directed me to the 1 – 800 number. Of course the warranty won’t cover any of the clothes the washer has ruined to this point (more than $ 200).
Scheduled the earliest appointment available; 1 week later (of course they won’t cover any laundry costs in the meantime). Appointments are conveiniently ONLY available M-​F, 8 – 5 therefore requiring me to take time off of work to let in the repairman.
The called me the morning of the appointment (7:40am) to let me know they would be there 10 – 12. so I left work at 9:30 to ensure I’d be there on time. 12:00 came and went without so much as a courtesy call.
Between the exceedingly poor quality of the Maytag washer, the ordeal to try to get it repaired (still not repaired as of this review), and the costs I’ve incurred (lost wages, ruined clothes) I can say with absolute certainly you will not find me in a Lowes or looking at a Maytag washer for as long as I live.
And I did have the «extended warranty» which doesn’t kick in until the crappy Maytag coverage runs out. They will not stand behind any of their products. At this point I would be more than happy to return all three items and start over anywhere else.

I needed a couple of spare house keys. I went to Lowe’s hoping to get done fast using the self help Minute Key machine. Unfortunately, the machine was broken, so I had to hunt down an employee to do it the old fashioned way. It took longer than I budgeted the time for. But I am cool about it.

I’m going to give this store a 2 star review because the first employee we asked for help was very nice and helpful and they had the exact sinks I was looking for. However, when checking out we went to the self check out because there were 6 empty spots there with the employee standing there. I asked first if he could scan the 3 sinks because they were too heavy to pick up. I was very nice and assured him I’d scan our other items. He was very put off and rude then watched me scan the other items only to tell me he had to do those at his register. He knew I wasn’t happy with him at this point and he made the right choice to change his attitude. We went to Home Depot across the highway afterwards and were greeted warmly, asked if we needed help, and only wish we had started there before Lowes.

I love this store! I am a female shopper who tackles many minor home projects. I have shopped competitors but always returned to Lowe’s because there is always someone offering help and give advise. They are attentive, never in a rush and have never brushed me off to help a male shopper. I have made many trips to Lowe’s and spent many dollars and cannot imagine shopping anywhere else! Customer service is the best!

We’ve done a lot of business with this Lowe’s during our home renovation. We’ve experienced the good, the bad, and the ugly…
Good: Flooring – Dennis Hickman (?)) — friendly sales associate who knows the product and worked with me start to finish without a hitch. Followed up, followed thru, and all around nice guy. Install guys (contractors) did a great job, cleaned up after themselves, and disposed of all trash. Appliances – Andy (no longer there) — another friendly sales associate who took the time out to research issues/​ask mgmt if he didn’t have an answer. Blinds install – Curtis, Eon (below).
Bad: Blind installation… My first installer rushed thru and tried to cut corners by suggesting that the current (old) brackets remain up if they were the same color as new blinds. No. I had him put up the new brackets. He also left behind all the trash and boxes because as he stated: 1) he was late to his next install and 2) he didn’t have space in his truck… Really? The Lowes install team was surprised to hear this and refunded me the «haul-​away fee» I paid upfront. I ended up having to get replacement blinds (see below about lack of product knowledge from sales associate), and I requested a different installer. Contrary to first, I had a really positive experience with Curtis from Eon, who was courteous, thorough, and so professional (down to the thoughtful shoe covers he brought bc we don’t wear shoes in the house). PS – He also confirmed that you do NOT leave the old brackets up; they may not be able to hold the new blinds effectively based on condition/​age of brackets and weight of the new blinds… and implied this was just common sense! (Bottom line: installers are luck of the draw.)
Ugly: Blinds order… nightmare transaction with inexperienced sales associate who doesn’t know the product! Do your own research comprehensively; better yet, please get your blinds elsewhere! Over six days, it took four hours of being physically present at the store, multiple phone calls, and redundant questions to get my order finalized. Again, really? I had the Asst Store Mgr involved once I realized the sales associate did not know what she was doing… He was primarily hands-​off, did not hold himself accountable to the situation (despite acknowledging the issues), and «didn’t remember much» about my order when I called to follow up. At that point, I had to file a complaint with the Lowes complaint line; the store manager reached out to me, and things turned around quickly. I’ve never filed a formal complaint in my life, but I realize the system exists for a reason.
Would I go back? Not any time soon but… yes bc 1) management did try to fix the situation, and 2) the good apples ultimately outnumber the bad.

Stay away and go to Home Depot across the highway!!!
— No one available to help you here
— Rude service if you do find an employee that’s not trying to ignore customers
— Lowes makes it difficult to return items since they have to get approval

This is one of the better stores for finding everything needed for do it yourself home improvements, repairs and upgrades. The store is huge but locating items is easy because of good organization and well marked aisles.
What I like best about Lowe’s is the variety of products they stock as well as the number of quality brands. I am especially pleased with the lighting section. I found the perfect lamps and lampshades for my home that flowed yet added tasteful pop of color to the décor.
The selection of outdoor lighting is great with choices from detailed to simple. The same goes for ceiling fans, kitchen and bathroom lighting.
The paint colors to choose from are vast and suitable for any color scheme in mind. There are lots of samples to browse and coordinate to help determine the look you want.
I noticed they had also had several nice outdoor grills which I will definitely be back to check out.
The employees were plentiful and helpful. The checkout line was easy and fast.
Lowe’s is a first and right choice when it comes to many home improvement jobs.

This Lowes has it’s good and bad. I’ve been shopping with them for years.
The paint department is good. The guys are very helpful and I always buy my paint from them. The guys in the appliance area are good as well. We recently purchased a washer/​dryer from them and never had any hassles. The general floor people are helpful as well. Most of the cashiers recognize me and a few will even thank me by name. However, there are some employees who need to find other work.
The Customer Service area of the store (near the general entrance) is terrible. Employees aren’t nice and resent it if they have to do their job. I waited for a return while two ladies finished their talk about their personal issues. When I complete a return I always say «thank you,» but I never get a response back from from them. They don’t appear to be happy about their job.
I tried getting a key made this past weekend. The key didn’t work, so I went back to the store. Two employees were sitting at the desk talking. When I explained the issue, the woman acted like it was a chore just to stand up to cut me another key. Well, she didn’t really have to because they were out of the key blanks because another guy didn’t do his job. Fortunately, Home Depot had plenty and he made the key right the first time.
The kitchen counter service is the worse. I tried getting an estimate for counter tops, but the guy never showed up for the scheduled appointment. I called the store and had to reschedule. When the guy finally came out, he said I would need to go back to the store to get my bid. I had to call to see if it was ready and was told to call back the next day. Two days passed, so I went to the store. The employee couldn’t get my bid because another employee, who was off that day, had to pull it up on the computer. What a bunch of BS! I ended up going to another company for the kitchen work. That was two months ago and I still never received a bid from Lowes. At least I have some new counter tops.
I’m giving Lowes 4 stars and not 3 because I shop with them a lot. Except for a few, most of the employees are friendly and helpful. There are a few employees I know by sight who I wouldn’t give the time of day, so I avoid them. I bet they like that since it means less work for them.

They had what I needed.
Lawn care — Check
back yard project needs — check
Feeling like Tim the tool man Taylor — Priceless
~“I’ll never stop improving”

I came here to find some energy efficient light bulbs. Luckily for me, they were located right next to the entrance of the store. I was able to find what I needed and check out under 5 minutes.
This store is pretty organized and easy to navigate. Every shelf is labeled with easy to read price tags. The associates are pretty attentive and always willing to help.
I particularly like Lowe’s because they never seem to be overly crowded. Check out was a smooth process.

Well it’s Lowe’s. I come here for my rare DIY projects and for making duplicate keys. For my newest project I wanted to build a wooden box as the base for my rabbit cage. Since I’m no Bob the Builder, I don’t own a saw of any kind needed to cut wood. Thankfully Lowe’s will help with that for free!
Even though it’s a big box store, the staff were all extremely helpful. Especially the wood cutter guy. He was very thorough with measuring each piece. Also helped with doing a mock assembly of my box making sure everything fit flush. Unfortunately the store’s band saw couldn’t cut narrow slats out of the birch sheet I’m using as the base. So he gave me a 10 ft beam at the cost for an 8 ft one which was nice and saved me $ 4!

Potting soil and mulch for cheap and they have carts where you can pull the cart to your car to transfer stuff.