Excel Auto Clinic

Took three hours for a basic oil change and come to find out they didn’t even do it correctly. while doing the oil change the mechanic accidentally broke a piece of my car the owner wanted me to pay for a brand-​new piece even though they were the ones reliable for breaking the peace. he finally compromised on me paying half price and after installing the new part, The car started to leak and shake. they finally got the car fixed correctly and tried to tell me that it was the dealerships fault for making a faulty car. I have never had such an ordeal at it on a mechanic place before my life. do not go to this place!

Very good customer service
Was given a price and it was what i paid and it only took an hour

Words cannot describe the frustration this shop has put me through. I am not good with cars so I trusted them to educate me on what I needed done to get my VW Passat back up and running. Roger tells me I need a fuel sensor which came out to $ 500. After driving off the lot, my car shuts off with the same issue. When I go back for them to fix it, Roger tells me it’s another problem and wants to charge me $ 1k+ for more parts and labor. So I decided to get a second opinion at an actual VW dealership and they tell me the most to fix The first issue and the «new» issue would be $ 575. These guys are a waste of time and horrible customer service to top it off. Sid (the owner) comes off as nice but Roger has no idea how to speak with people.

Went for an inspection on a Saturday, and was in and out in under 40 minutes. Friendly service. No complaints.

DO NOT TAKE YOUR CAR TO THIS PLACE!!! They are a total rip off. I can’t believe they are still open for business. My AC was blowing hot air so I personally decided to add air coolant to see if that would fix the problem. It didn’t. Therefore I later took my car to Excel Auto Clinic for AC repairs. I told the front desk guy David that I already placed coolant in my car so please do not add anymore, but call me back with the update after you take a look. Moments later after I left the facility I get a call from Sid, he indicated that my compressor and condenser were out of commission and needed to be replaced. This was a total lie! My compressor was working just fine when I took my vehicle there because I could hear it turn on and off. There was nothing wrong with it. He quoted me $ 1400.00 for the repairs. I didn’t think that was the right diagnosis to I picked up my vehicle and took it for a second opinion. However, let me advise you that David told me they placed more coolant in the car, how the heck is that possible if my car takes 16 oz. and I already placed 16 oz. in it before I took it to them. So are they placing my life in danger because my car can explode, or are they trying to charge me $ 55.00 for no apparent reason? I think the latter is more accurate.
Anyways, I took my car down the street to another mechanic and told him the situation. About 2 hours later I get a call from the second mechanic. His voice like music to my ears when I heard him say your car is repaired, your compressor nor condenser were bad. You just needed to get the oil and coolant flushed and recharged. We had the AC blast at the lowest temperature and it seems to work just fine with freezing cold air. Cost $ 109.95, as compared to $ 1400.00 that rip-​off Sid/​David wanted to charge me. Let me add in the second mechanic did tell me some one messed with your vehicle because there was so much coolant and mix-​up that your car would have been damaged if you continued to try to use the AC. Hmm, didn’t I tell Excel I already put coolant and they indicated they placed more? The only person that messed with my car was Excel apart from me placing the coolant weeks before.
Moral of the story this place is a total rip-​off. Do not take your car there. They are just trying to make more money for nothing! Anyways if you do need to take your car there, I don’t know why you would, always get a second opinion because these people are just sore liars.

I can’t even believe there isn’t another review on here. I am sincerely disgusted with this establishment and I honestly don’t know how it is still open. I am a 20 year old college student female struggling to pay for college alone with out loans and I take my car into Excel Auto Clinic to get my oil, inspection sticker, and alignment done. So me paying all my own bills budgeted $ 200 on this task, I get a call from David telling me everything under the sun is wrong with my car and it would be $ 1400.00 BEFORE replacing all 4 of my tires which have to be replaced to get the inspection sticker!!! So we are looking at around $ 2400.00! Since I have no where close to that kind of money I take it to a family friend all the way in Bellaire (which I should have just done to begin with but did not want to drive that far since I did this on my lunch break) to get his opinion before I struggle to pull $ 2400.00 out of my as* … well THANK GOD I DID! They told me I had normal wear and tear on my car and yes my tires had to be replaced but the total was $ 640.00 at the place in Bellaire for the labor and ALL four tires!!! Oh, to top it all off the oil change (the only thing Excel did) had to be re done because they spilt oil ALL in my engine!!! So moral of the story learn from my mistake and DO not go to Excel Auto Clinic unless you like blowing money on sh! tty service!!! And if you are one of the few that disregards this warning then hit me up because you obviously have money to blow so pass some this way.