BNC Auto

Honest folks! I come here for all my basic car needs, and am never disappointed.

I see an honest and hard working person, always busy fixing the problems with an ease, and in timely manner with professional demeanor and courtesy in my experiences with Ben. Highly recommended

They would not service my old honda. I took it somewhere else and they got the oil change done. I don’t understand why you are open.

My family has been coming to this place for inspections for years. I’ve heard my dad recommend to his friends and my cousin recommend it to his.
Quick and simple, and they get the inspection done quickly.

I’m not sure what Chris and Medina are talking about, but they’re full of it. From reading Medina’s post alone, I feel it’s safe to assume that she probably gets those looks from most people because she seems like a jerk. That said, our family has been taking our cars to BNC for years and have always gotten quality service. They’re honest, fast, and good at what they do. We’ve taken in our cars for all sorts of services, so they are definitely not a simple lube shop. If you feel like you’ve had bad customer service or are getting «f-​off» looks, you might want to remember that English is not the first language over there and I myself have gotten those confused ‘please-​slow-​down’ looks. They’re very patient and willing to help, but you need to be patient when explaining exactly what you need done. If you storm in there assuming they already know what you want, then yeah, you’re probably going to get a few strange looks. Calm the hell down.

Been taking my car here for years, and my parents have been taking their cars here for years. Literally… My dad’s 1996 Avalon is now hitting over 350,000 miles (no lie) and Ben and his co-​worker are the two masterminds behind making my dad’s car so dependable all these years. As for my dad, he’s now starting to boast about how many miles he has on his car and is now trying to reach the 400,000 mile mark some time next year… lol
I’ve had everything from the a/​c changed to the struts and other giant jobs done at BNC auto rather than at the Lexus dealership and my car is still running as smoothly as ever for a price that is unbeatable. They’re truly professionals at what they do.
Service is decent. You come into the shop, you tell them what’s wrong, they agree to fix it and ba-​da-​bing ba-​da-​boom, you’ll have your car back in no time. This place is nothing like at a fancy dealership that has water or snacks sitting out for you in the waiting room but I mean, when you come to BNC, you pay to get your car fixed, not for fancy service.
Just know that your car is in good hands. Now. to address other Unilocalers comments, I do know a few customers who have said that they don’t take their cars here because they feel like Ben talks to them like they’re «dumb» or something (and these people are Asian) so I don’t think it’s a race issue as mentioned in other posts. I really don’t think he means to do it, or give off a look as it might just be his «look.» I picture the way Ben talks to his customers like how a doctor would talk to us; they’d speak to us like we’re «dumb» as we probably wouldn’t understand all the medical jargon/​terminology. See? Not so bad.
If you’re into getting your car fixed in no time at a very reasonable price, I’d recommend coming to this hidden gem in Old Sugar Land. It’s right off Eldridge rd. and if you want. you can eat some yummy doughnuts next door while you wait for your car to be fixed! :)
**update: Ben is knowledgeable on the new «one sticker» state inspection + registration. I knew nothing about it and he took the time to explain the new process to me. Yay for good service!

Great place. My family friends and dad go here for everything. I even saw their BNC oil change sticker on some of my friends car and I was like «whoaa!!! U go there too? What a small world». And ways my family has been going here for a few years. They always do a GREAT job and have our car back to us in NO time! Always very very happy!
They always charge very fair too.
As for customer service, my dad loves to have chats with the mechanics bc they are sooo cool. honesty they are very good people and a WONDERFUL business.

Had the worst experience here! We got the «f-​off» look, we were ignored as if we didn’t have the money to pay for the service… Let’s just say because we are not Asian we get no business… Best believe, I AM NOT DONE with them… I am contacting BBB as we speak and may even call the news about this. I wish there was a negative star to click!

Ben is the mechanic that you want to talk to. I’ve been coming here for all my auto needs since i’ve moved to houston. they are awesome to deal with and you don’t have to worry about being ripped off. They work hard and do things right the first time around.
great for speakers of chinese because the mechanics are chinese but they are equaly fluent in english. don’t run to the dealers when these guys can do the job.
amazing place for car service and work done!

I’ve been coming here for the past 7 years for all of my car needs. From repairment to getting tags. What I love most about them is that they are honest. They do good works and charge reasonable prices. Never once tried to rip me off like many other places out there. Both gentlemen are cool but Ben is the gentleman that I talk to and works on my car. Ben you da man! My cars trust you!