Discount Tire Store – Sugar Land, TX

The guys there are so stupid. Every time I go there they talk to me like I’m dumb. They answer my questions with questions… Every time I’ve been there they always say it’s just low air in my tires and refill air only to be there again the next morning because the warning signal on my car goes off again and they finally tell me there’s something in my tire. Seriously, why did it take them two days to figure that out? Complete waste of my time and energy.

Well after seeing the guy driving my car RECKLESSLY I’ll drive to another location to get my tires.

Initially, I would have given this place a 2-​star review because they returned my rims all scratched up on ¾ rims when I went to get new tires. These were pretty brand new rims too (2015 STI), so the lack of attention to detail was disappointing.
However, after I made a visit to voice my complaint, they ended up getting me new rims because they knew they were at fault (the scratches were everywhere including the inside of the rim). The process was pain-​less and I worked with Jeremy who was very accommodating even though he may not have been the technician that screwed up my rims.
I came back here again for a new set of tires on my Explorer. I would recommend making an appointment beforehand (you can do this online or via phone) as the line may get long on some days. Once the car is in the bay, it shouldn’t take more than 45 – 60 minutes, though.

First I tried ordering a set of rims, apparently one representative thought another ordered it and the other one thought the other one ordered it, so they never put in my order! Then when the rims finally came in the out the sensors on the wrong tire! Like how do you mess up that bad.

Booked appointment for 1:45 pm 8÷26÷15. They were shirt on staff and so waited for 1hr15 minutes for a tire rotation and balance. Car was in and out in 13 minutes. Pretty sure they cut corners due to lack of staff.
Booked another appointment for 9:15am 8÷28÷15 yet got there by 8:45am. Explained Chris about my inconvenience on my previous visit. He was blunt and rude. After waiting for 45 minutes still waiting for my car to be pulled in, Chris mocks saying, «oh really, you’ve been waiting for 45 minutes? FYI you car will be in soon» After 1 hr, I’m still waiting for the car to be pulled in.
No manager, no apology, no concern.
I have spent thousands on new tires for all my cars at this location. Never had an issue until now.
Don’t think I’ll be coming back here.

James, Chris and Jason all had a part in helping me and they are all great! Thank you guys I really do appreciate it :-)

I have been here a couple of times. The location is just off Highway 6. The sign is a bit obscure. If you are coming from the Highway 59 location, you will pass a bunch of other car maintenance businesses before you see Discount Tire. You’re going to have to do a U-​turn if you are coming from that direction.
The interior is clean and has an open feel. Lighting is pretty good. Upon entering, there is seating throughout the establishment for people to wait while their tires are being worked on. There are generally 2 – 4 guys who will be able to help the customers. There is free coffee and water while you wait! Generally, I’ve been able to have everything checked out and fixed within 1.5 hrs.
Only downside to the interior is that there are not that many plugs so be sure your electronic devices are charged if you are going to be waiting around.
The service is pretty awesome. One guy in particular, John, was very helpful and keen to help. Definitely made the process a lot smoother and more enjoyable. If you are not sure about which tires to use, they will be able to recommend the type of tires that will be compatible with your car with the pricing.
There is NO complementary WIFI here. There are coloring books here though, if you are really bored XD

Good and reliable service. The guys who helped me did a great job, actually they suggested me patching the tire when I wanted to have it replaced, which made me feel they care about their customers instead of just trying to make as much money as they can. Service is fast and so far so good.
You can look up the inventory and make appointment online, which saves a lot of trouble and some time:)

I work on a street that’s being renovated and I moved into a new neighborhood so I’m exposed to construction sites every single day. The tire’s pressure keeps getting out of control and I keep getting nails in them. The staff here is so polite and friendly, they’re your definition of good customer service. We have the warranty that they offer, so both of my flat tires were replaced without charge. And they do free pressure checks! I’m glad I live near this one.

I HATE going to discount tire. They are all extremely understaffed and never listen to what the problem is with your tires. I had a leak in my right rear tire and waited 20 minutes to speak with one of their shleps. I explained my problem and took my keys. One hour and thirty minutes later they said there wasn’t any problem. While driving home my low tire pressure light came on. I turned around and showed them. They looked at the work order and determined they looked at the left rear tire. Boobs

I read the reviews before visiting the facility, but the need for new tires and the hours/​location won. I arrived at 8:01am, I was out of the door at 8:39am. I was met at the door by a staff member who promptly inquired about the purpose of my visit, requested my car keys and left to inspect my vehicle. After a few minutes, he returned with a total and time frame of completion. Thirty-​five minutes later we were on the road. This is pretty standard of any Discount Tires that I have visited. I love the free «fix-​a– flat» service. If you visit in the afternoon, evening or on the weekend, I presume there will be a wait. I prefer the torture of waking up early to sleeping in and waiting.

Came here to get my tires checked and one repaired. The customer service here is great over the phone and in person. They didn’t charge to repair the tire or ensure the tires are inflated properly which is awesome. I’ll definitely be coming back.

this location has some shady business going on. i had replaced my 4 new pirelli tires with 4 new falken tires and the manager just kept throwing a fit at check out stating to me that «you will not be happy with your new tires» and kept suggesting that i should purchase tires with a higher cost.
its been half a year and i absolutely love my cheap tires!

Had to come here abruptly because I noticed I had a nail in one of my tires. I spoke to someone on the phone (forgot his name sorry), and came in shortly after. Jose helped me get checked in and he greeted me at my car door almost immediately and asked what I needed help with. I waited for about 5 to 10 minutes after getting checked in until the technician Justin told me what was wrong with my tire. After paying for the service he went ahead and changed my tire and I was out of there within another 10 minutes. This is the first time I ever had to do anything with my tires, and I have to say it was pretty painless and the staff here did a great job. Thanks guys.

Use the site to check stock, choose location, and schedule appt.. huge time saver. Otherwise u may arrive and your particular tires are not in Stock at that location. With appointment I got in and out less than 30 minutrs! And pick up free tire pressure thingy. .and free bottled water.

I would rate it as 0 star if I could.
First thing. I did the tire balancing. Got scratched on the wheels, it is Lexus wheels btw. I made the claim and they fixed 2 of my wheels. It took them 3 weeks to fix it.
They lost one of my TPMS when they are fixing my wheels and gave me a new one. Just yesterday I had a flat tire in College Station. The reason was because the TPMS and the valve stem was loose. I had to visit other Discount Tire to get it fixed.
I also ordered DW tire to replace one of the tire. They never got it right. I had to go to the store several times just to find out that they did not ordered it. I came back several days later, and found out that they got wrong tire ordered. This is ridiculous.

Just went here today for a flat tire replacement. They got me right in (I had made an appointment online last night) and were super helpful and friendly. I had been here years ago when the service was shady and the staff was really cocky, but not this time! Justin, the gentlemen helping me didn’t try to sell me anything extra. I was in and out within 30 minutes. I highly recommend making an appointment to make the service as quick as possible.

I’m going to inform you about some shady happenings at Discount Tires everywhere, specifically this one.
So my parents come here frequently whenever they get a nail or something in their tire. Generally speaking these are easy fixes and I looked at them before they go and they never look serious. EVERY time they come back saying they replaced a whole tire and it leaves me in disbelief.
One day I got a nail in my tire and within 10 minutes I put on the spare and headed to this place. I told the guy I want the nail removed and the tire patched, he said he’ll «see what he can do». Lets be clear that there’s no way this tire should be replaced because of this nail, as I took the tire off and put on the spare ASAP.
After an hour wait, someone comes back to tell me that the «tire is too damaged and I should get it replaced». I asked him why and he said «It must have been because you kept the tire running for too long, there was some tearing inside». After taking a look for myself and seeing nothing wrong, I politely told them to put the spare back on and headed to a random tire shop down the road. They had some kid patch it up in about 10 minutes and after 3+ months of driving on this tire I haven’t come across a single problem.
Point in case: They offer these «free services» for you to come and use them, just so they can tell you no and make you buy a brand new tire you will never need.
This is what you call a corporate wide scam… I will never go to a Discount Tire ever again just because they pull stuff like this.

Was here a few days ago for a 2:30pm appt. to get a new set of tires. There was a huge rush of people that came before me, and I thought it’d be 1.5 hours until my car was done. They started working on my car a 3pm, and I was out the door by 3:20pm.
I left really satisfied. I was treated well, and I ended up getting a bigger discount on the tires in comparison to the initial quote.
In general, super fast service. They always have people in the lobby to help customers. Very friendly, and they have cold, bottled water in the waiting area. There can be a bit of a wait though-​all just depends on when you come in. They do their best to work through the line and are very attentive of the people waiting.
I also found wi-​fi here, but I might’ve been mooching off from a surrounding business… Thank you, «linksys.»

Last year, my dad bought new tires for my car here. They’re supposed to last 70k miles — hopefully they do! I like their free lifetime repair, tire rotation and balance service.
I dropped off my car today to get tires rotated/​thought one was looking flat and it was all done within 40 minutes. (During lunch, even with a bunch of other people waiting!) They have pretty good customer service here, at least 4 people inside taking care of customers. All the guys working were super nice and helpful.
I’ll be back, 6 — 8,000 miles later!