Jaguar Sudbury

I had a great experience at LR and Jaguar of Sudbury recently. I was looking for AWD XE V6 and got almost the exact car I wanted! The dealership is very nice with a pleasant staff. My sales consultant — Vito Fulciniti was great! He answered all my questions, gave me important information about the car, service, and ownership costs and made purchasing/​documentation process very efficient. I definitely recommend him and the dealership itself too! 5 star experience.

This dealer is not accredited by Better Business Bureau.
When you buy a car from them, they will try to sell you 3^rd party extending warranty (called IAS) for a double price and if you decide to sell the car and want to cancel the warranty you will have to go through a lot of pain, months of follow-​up and a lot of patience for cancellation.
Two months after my first request to cancel an extended warranty for key replacement they told me that they were waiting for the check from IAS (vendor). I spoke to the vendor and they told that they had never received any request from Herb Chambers to cancel my contract.
After multiple follow-​ups for weeks they cancelled the wrong extended warranty (They agreed it was a mistake at their part). I had multiple email evidence from Sam Lee (Account Manager and Hank Wilk (Business controller) where it was clearly communicated and acknowledged to cancel only the Key replacement contract with IAS. They told me that they can re-​activate the contract only if I pay $ 250.00 dollars to them. If you buy a car like Jaguar you will not cry for $ 250, but the after service they provide is very below standards and unethical.

I just picked up our 4^th Range Rover last week, my first time dealing with Land Rover/​Jaguar of Sudbury, and I have to say that it was the best car buying experience I have had in a long time.
Rusty, our salesperson, was as huge help and worked with us each step of the way, responding to txt messages and making sure things were done on time. I would have no issue working with him again.
We then worked with Anthony Carbone, the business manager, and I appreciated his guidance through some of the options and the paperwork.
5 Star service!

I just picked up my second Range Rover Sport yesterday and Land Rover/​Jaguar Sudbury hit it out of the park again!
Our salesperson, Holden Moore was fantastic from start to finish. My wife and I ordered our new Range Rover Sport way back in April because the demand for them had created a 4 – 6 month backlog. Holden kept us in the loop the entire time and answered any questions we had along the way. I highly recommend asking for him when you walk in the showroom.
When it came to the financing, we worked with Anthony Carbone who is the business manager at Land Rover Sudbury. He made the boring part of leasing a car (the paperwork!) completely painless and quick.
I give the entire team from Land Rover Sudbury 5+ stars!

I’ll keep this short and sweet. If you are looking to buy a Jaguar (new or used) and a low pressure, highly educated, and extremely compassionate buying experience is important to you, then this is the place for you. Holden, James, and Anthony, teamed up to make this the best buying experience I have had before, during and after the transaction was completed. I look forward to my next purchase because I know I am in good hands and that these guys are going to take good care of me.

After two awful Jaguar dealers I’m happy to find an awesome one, I was a little nervous initially as I think they took the franchise from Lee Jaguar Volvo in Wellesley who were extremely poor, but I’m happy to say that I have had nothing but fantastic friendly experiences with Jaguar Sudbury’s service team, and as a bonus they have a nice clean environment also costs have been reasonable.
I have dealt with Patrick H, who has been stellar!