Herb Chambers BMW of Sudbury

I bought my first BMW from ADAM ORLANDO. This dealership was my first stop. I was emotionally committed to buying, but I wanted to test drive a couple of models, and Adam was assigned to me and an accompanying gregarious friend also beginning a search. His patience was palpable. I already knew which vehicle I was looking at, as well as some of the features I intended to get. My friend was a bit more difficult to please, and Adam actually even suggested a lower cost model to him based on his needs. This maneuver gained my trust. We talked about what I wanted and my time line which was non-​urgent. The most persuasive sales pitch that Adam made was simply his presence as non-​pushy, non-​over-​caffeinated. He drove several of the fleet at one point as a personal vehicle, as he was familiar with the highs and lows of each option and openly and frankly discussed them with me. Following my initial visit, I got a thank you note from him. The following day, we entered into a limited email exchange that ended with me en route to purchase the car. I got the SUV I wanted with all of the upgrades I wanted at a reasonable price and minimal feelings of being snookered in any way. For me, car buying is uncomfortable with a presumed notion of being taken to the cleaners. Fortunately, I tend to only do it every 6 – 8 years. However, any friend or relative of mine looking for a hassle-​free, pleasant car-​buying experience, I would happily send Adam’s way and to the Sudbury BMW dealership. Although as a Bostonian, it was a bit out of the way to get to (I chose a suburban dealership for purposes of less traffic for test-​driving and a less hectic buying experience), it’s worth the extra few minutes.

I took my X1 in for service at BMW of Sudbury for the first time today after two very disappointing visits to the dealership where I bought my car. What a relief! The people were friendly and my car was completed earlier than the promised time. To top it off, there was a complimentary espresso/​coffee bar, a separate room with desks so you can work while you wait, and my car was returned in pristine clean condition.

Another car at herb chambers with MICHELLE HSIE my amazing sales advisor. Still a 5 star experience! Bought my parents a 320i and traded in their Acura RDX! Worked with Mike and Brad the managers! Could not have asked for a better dealership! Got me above trade value and made the process so easy! Will never buy from anywhere else/​brand at All
ASKED FOR THESE PEOPLE!

Worst. Dealership. Ever. If I could give this place zero or negative stars I would.
I’ve been a BMW owner for almost 20 years. The service at this dealership is on a rapid decline. They come up with excuses left and right to avoid providing ANY service until your car is out of warranty. Then they tell you bend over while they read off their list of charges by the hundreds of dollars. #BMW should be embarrassed by this pathetic excuse for «customer service.»
Not only will they nickel and dime you for everything (which on the BMW multiplier is $ 500-​$ 1000/​visit) !!! To boot, they used to actually clean your car which included wiping down the interior (you know since you’ve already paid for that upfront for years as is) and now you’re lucky if throw a bucket of water on it. This dealership WILL be the reason this is my last BMW. Ever.
Oh and don’t forget to get suckered into buying the extended warranty! Sales will lie to your face when you’re buying the car telling you don’t pay a dime for any otherwise warranty covered repairs. But when you take it in for service THEN they tell you it’s $ 50 deductible PER SERVICE (that’s right, that’s not PER VISIT)!
Bring your own pillow when stopping by. You’ll need it to sit on by the time this place is done with you (watch out cause they may charge you for that too).

I bought an X3 at BMW of Sudbury and it was an extremely difficult transaction. I decided to buy the car on a Saturday and since there was no one available in finance that could finish the deal I left a check that cover taxes, registration etc., after waiting for an hour. I was told that they would finish the paperwork and deliver the car to Boston on Monday or Tuesday. When I spoke to the finance guy on Monday, he told me I wouldn’t get the car until Friday. He also told me that I had to go back to Sudbury to finish the deal. I was also informed the the loan rate I was given was incorrect for the X3 even thought the sales manager pitched the low loan rate very hard. I drove back to Sudbury for a 7PM appointment on Thursday. At 7:30PM the appointment started and I sat through 45 minutes of being sold «extras» by the finance deptarment. The loan paperwork was wrong, it had a term of 5 years instead of the 3 years that I’d asked for. (I only caught it because I knew what the total finance charge was supposed to be for a 3 year note.) Paperwork complete I was told that the car would be delivered to my wife on Friday. On Friday I was told that there was a registration glitch and it would be delivered on Saturday. On Saturday my salesman called me and said that per the sales manager he could not leave the showroom that day.
On Saturday I drove up with my son and picked up the car.
It shouldn’t be this hard.

Buying a car has never been such a smooth, fun, comforting experience until I purchased a vehicle from Herb Chambers BMW of Sudbury. The buying and service experience was beyond professional in every department and I felt great upon leaving. Went to a few places before (Wagner, BMW Gallery) and as soon as I was greeted at Herb Chambers I knew this was the place. Thank you for such a great experience and for anyone reading this, I wouldn’t recommend any place else or waste your time going anywhere else.

On ⁷⁄₁₄ I got my new X3 home. YES, from the same dealership.
Pranav Gill the general manager called several times and was even ready to send the cars home for test drive as I was reluctant to go back. Anyway, after a lot of persuasion I did go back. Pranav Gill did make it up for the poor experience. Good price and great treatment.
Eric was fantastic too. He spent lot of time with all possible details and with lot of patience and with a smile. Farhad is another guy who made sure we did not have any other bad moment. Today while Pranav was away he made sure to meet us and make sure all is good. With Eric nothing was going to go wrong anyway.
I feel obligated to share my eventual wonderful experience. If you are looking for a BMW and if you are here ask for Pranav, Eric or Farhad. These are the guys because of which this place is running. Very glad to meet Pranav, Eric and Farhad.
I change to 5 star just for their willingness to fix something. Thank you!

Bad experience!!! When the service light was on, I scheduled an appointment online with Herb Chambers BMW of Sudbury. But the customer service called me and told me there was no service due for my car. They asked me to drop by to reset the service light. Then they cancelled my appointment. I drove 15 miles to Herb Chambers BMW of Sudbury, they checked my key then told me car check was due. I need to reschedule the appointment again. Rescheduled 4 days later. I went to Herb Chambers BMW of Sudbury 8:00am and the service adviser told me I could wait there. It would be less than 1 hour. I waited there and saw my car was not even moved after ONE hour. Then I checked the service status at the front desk. After two hours, they just moved my car to the garage. I got my car back after three hours without even an apology.

I purchased a used vehicle from this dealership a few months ago. Within 3 months I discovered roughly $ 2,500 dollars worth of repairs, all of which should have been caught by their much-​touted 172-​point safety inspection. Of course, all of this should also have been caught by the independent mechanic that I had perform a pre-​inspection, but the mechanic’s lapse does not excuse the behavior of the dealership.
Selling a car in need of that much work is not an ethical or intelligent business practice, especially when you try and justify high, non-​negotiable prices with the claim that the quality of your product is higher than that of any of your competitors.

One of the finest dealerships I’ve ever dealt with! They have the most accurate service department I’ve ever seen. My wife’s older 328 needed Some TLC over its lifetime and we brought it to Sudbury almost every time. They have always gotten it right the first time! The loaners are similar to the car we dropped off. They accommodate for our Family while in the dealership. They also have a superb pick up and drop off of your vehicle. We hardly mis a beat which is awesome. Colleen has always come through for us! She has been excellent, kind and completely honest! I will happily continue to work with them because they don’t waste my money or time.
Thank you BMW OF SUDBURY!
Eddie & Angela K.
Holliston

What a Great Team at BMW Sudbury !!!
Overall a great purchase from BMW of Sudbury. It all Started with Phil Hunt on Internet sales team who responded instantly. Then Jimmy Khokhar the Sales Advisor who delivered on all his promises and was extremely responsive even after I purchased the 328XI. Finally, I did have to head back due to a small issue and Nick the Service Advisor was more than helpful and got things completed very timely. I drove by two other BMW dealers to get here and I am pleased I did… well worth the 2 hour drive.
Thanks again and I look forward to my next BMW purchase.
Keith P

This dealership has a great sales guys very friendly.
when everything was all set for the trade. the finance woman looks to me not really polite and her actitud with the public shows to me that will not be easy with her to deal. right away we sit she told me that she need me to go home with a mad mode. why? I don’t know. several times she told me the same go home. after went several times nothing and finally with her was impossible so, she never call me back and i call them to know what my status is. but their manager told me to go elsewhere. !!! why is the reason? they don’t know how to explain me.
I felt discriminated without reason cause I respect every one and I am a friendly guy. what a poor heart has that lady.
I’m not decided born Spanish! is how god created me.
Well, Thank you for nothing!!!

DO NOT LET ANYONE FROM THIS DEALERSHIP DRIVE YOUR CAR HOME.
I bought a new car. It came with badly warped rims. I brought it back for repairs. Shop Foreman tipped me off that they had secretly swapped used rims onto my new car. They Damaged my clutch and transmission in response to bringing this up.

Curtis Mueller of BMW of Sudbury made my dream of owning a BMW 2014 X6 come true. His professionalism, extremely polite mannerism and encouraging words will be remembered. I’m convinced I got the best deal of a lifetime. I usually get a good sense about people, this guy is genuine. Although traveling was bit of a hike, however for this type of service was well worth every mile.
I’m an very, very happy customer
Jackie Jackson-​Rodgers

Quick service today! In and out in about an hour. I wish it took a it longer lol so I didn’t have to be off to work. I did however get a nice cappuccino and a croissant which was a timesaver! Thanks BMW of Sudbury!

I didn’t feel the same BMW experience I have got elsewhere. I was told to come in but when I came in for my appointment the guy wasn’t there. I was set up with someone else.
When we finally got down to business the lease price we talked about was much higher than I was quoted earlier… kinda felt baited…
This bit has to do with BMW not the Sudbury dealer
I also feel that BMW are losing customers by their nickel and dime approach when other manufacturers sell the same items as standard with the car at no extra cost.

This morning I completed the purchase of a 2014 328xi Diesel. The process started on this past Sunday and concluded today. My Client Advisor was:
J –ust the epitome of professional in every facet of the operations and ongiongs at Herb Chambers.
A –salesman among salesboys. Commanding of every accolade Im sure he’s already received.
S –uch a joy to deal with. His personality set a tone from the first minute that allowed me to be at ease with what can sometimes be a quite stressful process.
O –n top of his game. Always easily accessible, he truly made the 5 days a breeze. His level of efficiency from the initial handshake right up to watching him wave as I drove off in my rear view was second-​to-​none.
N –o nonsense. He shot it as straight as it could be, but did so with an unwavering wit and charm that made it hard not to smile and laugh. A true pleasure to deal with.
If you have dealt with him I didn’t have to spell it out for you. If you haven’t, I strongly recommend that you ask for him personally. My Client Advisor was: Jason Hawksley.
Jason Hawksley, the Ultimate Selling Machine.

It’s been over a year since I’ve written a review. I needed a break from the glowing thing in front of my face.. get back out into the world.. . actually see people. Life/​. ya dig?
So the fact that I am coming out of Unilocal retirement to write this review should already speak volumes.
Before I get into my story, let me say one thing. Jason Hawksley. Got it? good, we’ll come back to this.
so after my 11 year old high-​mileage camry started to have some issues I decided it was time to find a new car. I started with Toyota. PFT. Honda? PFT. Audi. PFFFFT. It wasn’t even the products. Every dealership and every salesman sucked so badly that I never wanted to give anyone a dime. Distraught, I sought solace in my friends who, as fate would have it, just bought a CPO BMW from this place.
«But I hate BMWs. I don’t like their body styling, I hate people who drive them, and what does every meathead Boston asshole do the moment he gets a job that pays more than 30k/​year. he buys a bimmer, kid»
«Oh, let me tell you.. «she responded.
At first I was listening politely, but then I found myself becoming excited.
«Ok, so they’ve got a great product.. but I hate every salesman I’ve ever met»
«Go talk to our guy. Seriously. He’s no pressure, not a scum bag, in fact he has a Darth Vader pen holder and Star Wars notebook on his desk!»
«Ok.. i’ll give him a shot»
so I moseyed on out thinking «I’ll see. I’ll keep an open mind.»
When I got there I laid it out straight for him «I don’t like the look, and I don’t want to be a BMW driving douche, but Lisa speaks very highly of you, so here I am.» He was 100% positive about everything including my current car (the only person to not insult me about it, by the way), and I even told him I wasn’t buying until I had a place to store this off-​street. This was an intel trip. .and HE TOTALLY RESPECTED THAT. ZOMGWTFWHEREAMI?
CAR BUYING HEAVEN THAT’S WHERE!
I went out here no fewer than five times to drive at least six models and finally settled on an M235 and then I managed to totally screw the pooch on getting one because I’m a moron. So what does Jason do? He takes my stupid ass out on ANOTHER test drive in a 228 without so much as a word about me being a pain in the ass.
So what did I do? I buy.
Yes. I bought a fucking brand new BMW from Jason Hawksley and If you have two brain cells to rub together you will too.
Seriously, if you go anywhere else or talk to anyone else I will find you and beat you for being a moron.
This place and that guy are THAT AWESOME.
GO!

BMW Sudbury happens to be the closest dealer to us and good thing. They are attentive, thoroughly explain any work needed and best of all don’t try to sell unnecessary things! I had some minor warranty work needed on an M3 and less than a week later the parts were ordered, delivered and ready for install. I was also pleasantly impressed with the fact a tech drove me home when a prior service was going to take longer than expected!
All around a great place and as you’ll see from my other review I’m not shy to call a dealership out. Genuinely a good BMW dealership. Everyone from the drivers, to the techs to the cash window are professional and attentive.

Recently moved to mass and this was the closest BMW shop with the best reviews. Dropped my 5 series off and the staff was very friendly and helpful.
They wanted me to change the tires on my car (only 30k miles) and wanted to charge me 2,000 bucks! I told them I would shop around and ended up getting run flat all season tires for half of that.
Besides them wanting me to pay an arm and a let for tires, they are great! Good customer service, coffee, and they clean your car after the service.