The UPS Store

First of all please let me preface this statement with «Go to another store» (there are adjacent locations in Woburn and Reading) I visited this store on ¹¹⁄₅ to return a package. This was actually my third time visiting this store in the last couple of yrs and just like the other folk here have stated, I encountered the same ignorant treatment. However this last time, this person/​little man (same person on prior visits) was particularly odious. While Unilocal provides a great service, I would also encourage folk to contact the Corporate Office of UPS like I did and lodge a formal complaint. They can be reached at 1 800−742−5877. Furthermore I discovered while speaking with Corporate UPS that this person is an agent for UPS and really does not have an immediate superior (hence the atrocious cavalier attitude) another reason to bring it to the attention of UPS directly. They were extremely helpful.

If there was an option to select no stars I would have selected that. I have been in this store numerous times to just do a return drop off. Every time I go in the same gentleman greets me with a poor attitude. Today was it-​I simply asked him if this is where I should place the package and he looked at me with ten heads! Didn’t answer me and just took the package and and said nothing. Poor customer service! I will NOT be retuning again. I will drive across town before I ever drop at package here again.

Yet another one star review for this place. I went this morning to pick up a package addressed to my husband. The UPS 800 number said it would be no problem as long as I presented an ID with the same address. The clerk said that he couldn’t release the package to me. Fine, I understand they are worried about their liability. I’m a lawyer. I get it. The problem? The clerk was incredibly rude. He used a rude tone in addressing me. When I tried to explain the situation, his response, «They were wrong.» No assistance, no understanding. Just rudeness.
Not only this, but I witnessed him be rude to the customer ahead of me for not having his return package taped. Again, I understand the policy, and the clerk did tape it up for him, but he only did so after chastising the poor guy like a child. I saw another Unilocal review about a similar situation and the local owner replied that they usually tape it for you and provide a «friendly reminder.» The customer ahead of me did not receive a friendly remind.
Given the very bad reviews for the store and the fact that I witnessed the clerk TWICE be rude today, I think this store really needs to revisit its customer service. I’ll be sure to go out of my way to avoid this store in the future.
Update:
As you can see, the owner’s response is, once again, rude. First, it was not the fact that the package couldn’t be released to me (my husband is the one upset about that). It is the fact that the owner used a nasty tone to say, «I can’t release that to you,» and then stared at me like I had three heads. Customer service entails being helpful and if you can’t be helpful, at least being kind. Second, it clearly wouldn’t have mattered if I had identified myself as the recipient’s husband (since that still would not have changed my name to his name), so I don’t understand why that is relevant. Third, it is pretty noteworthy that within 11 miles of here this UPS Store has the lowest Unilocal rating. I don’t think my perception of rudeness is simply from getting «an answer that was inconvenient for [me].» Let’s do a little math. There are 19 Unilocal reviews for this store. 2 of them are for 2 stars. The remaining 17 are for 1 star. I guess a lot of us are getting inconvenient answers.
To help the owner out, I think this is actually what he meant his response to my Unilocal review to say:
«Michael T., I am very sorry that you found me to be rude. It certainly was not my intention to be rude to you or to any of my customers. Unfortunately, I believe the UPS 800 number gave you incorrect information. Company policy prevents me from releasing a package to anyone other than the named recipient. I’m sorry that you were unable to pick up your husband’s package on Saturday, but if he is able to come in during store hours, I am happy to release it to him.»

Went in today to bring an envelope that was delivered to my house by accident. I told the man (who was doing nothing) about the situation and he told me to call the 800 number and they will deal with it. I said, I didn’t have time to do that, as I was very busy and had already driven all the way to the store, and hoped he could help me out with the situation. He said, «Yeah, me neither,» and threw the envelope on the floor.
As I do not have time to call the 800 number to complain about the rudeness and poor customer service of this man, here is my review and I hope they see it.
He said his name was Bob, but I’m not sure I’m buying that.
For the rest of you, the post office is right up the street. They are very helpful.

This may be my first review on Unilocal (long time user, first time reviewer) but I’m just so perturbed, I’m doing in the parking lot of their closest competition (ups store Woburn)
I order online and ship A LOT and recently moved to Stoneham. Great, I shop local franchises — Stoneham has a UPS Store. Stopped by today to toss three envelopes into the pile back to Amazon, and needed to use their tape to affix the labels. EVERYWHERE ELSE, EVER has courtesy tape for this purpose. I asked the grey haired, uh-​hm «gentleman» working there, «Pardon me, do you have any tape?» And was answered with «we SELL it right there» in the rudest, most condescending tone I have received from anyone in the service industry in years.
Disgusted, I grabbed my things and left, and trucked over to Woburn.
Now, I don’t know if this place gets any revenue from prepaid return shipping, but I will tell you — they will not see my face in there again AND I’ll make sure to tell my local neighbors. That does mean lost sales. How’s that for a $ 6.00 roll of tape, buddy?

I would give this UPS Store in Stoneham a ZERO. This place is the worst! I went into the store today with a large desk that I needed to send back to the company. The package was wrapped and paid for already. As soon as I walked into the store (carrying the heavy box with a friend) the owner told us he could not take the package.
The owner was on the phone with another customer and looked at us and said «we cannot take that package until Monday. Bring it to Lynnfield if you want to drop it today.» The little man — franchise owner — is rude. The customer service was horrible. We ended up leaving (with the large heavy package in hand), reloading the package onto our pickup truck and driving to the facility in Lynnfield.
Don’t waste your time at this location in Stoneham. You’ll leave disappointed as we did. If you need to use a UPS Store, I’d recommend traveling to North Reading. I’ve had a great customer service experience dealing with the North Reading franchise owner. However, the Stoneham store/​franchise owner is a joke and he gives UPS a terrible reputation. He should be ashamed of himself!

3 bucks for a print of 2 page document. Enough said.

I have been to this store twice. There will not be a third time.
The owner is so incredibly rude it’s pitiful. It appears the guy bought the franchise but wants all the pros and none of the cons of riding on the UPS brand.
Steer clear of this place if you can. It’s worth a drive a little father to avoid the bitter and angry owner!

Forgot to tape my box shut and was charget $ 1 for the tape. Um what happened to customer service? Guys working there need some education in how to gain repeat customers. I can go to the post office and get better service.

Ditto, Ditto, Ditto to all of these reviews!

Wish there was a negative star rating. Read the reviews but thought how bad can it really be? Well you would think when you deal with customers directly you would gain an ounce of customer service skills. Not here.

If you are shipping anything insured you will pay more here, an insane amount more! According to their employee since they are a franchise their insurance rate is $ 3 per $ 100 vs. $ 0.80 per $ 100 at the official UPS Center in Lynnfield! I shipped an expensive item and this place was going to charge me $ 72 vs $ 31 in Lynnfied! It only took me years to figure this out and probably hundreds of dollars wasted. Not to mention the lack of any documentation or breakdown of pricing that they provide, you only get a receipt with amt. you paid, no tracking info, nothing. Thanks UPS Store Stoneham, unfortunately I won’t be visiting you again.

Don’t even bother to try and ship corporate stuff… I went to Wakefield and they hooked me up, no problem.
I made the same mistake with this place two times,…years apart,…ugh!

All the reviews are accurate. Same guy is always there whenever I’ve HAD to go there — he seems to hate life, work, and people. A grim experience.

I should have read the reviews before going there today. I went there to ship packages as its a UPS store and the employee was so incredibly rude that I walked out with the packages. He actually told me that it wasn’t a UPS store and it was a franchise store and that he is contractually obligated to ship packages for UPS. Nonetheless this guy needs a lesson is customer service. I will not be going back. Went to the ups in lynnfield and had great service.

AVOID AT ALL COSTS.
This place gives UPS a bad name. I stopped by today to drop off a package, and the tiny man working there had such an attitude problem that I literally took my package back out with me. Judging from the other reviews, it sounds like I’m not the only one that has had this experience. I was hoping he’d just woken up on the wrong side of the bed, but it seems he’s just a sorry little man who is rotten to the core.
Not only are the prices borderline extortion, but atrocious customer service as well?
I look forward to seeing an empty store front where this UPS store once was, and a new, more worthy business taking it’s place. It will be much better for the community.
Do yourself a favor and drive to the next closest store, or use FedEx instead. This place deserves to go out of business ASAP.

AVOID AT ALL COSTS! I have been going here for many years because it was convenient, even though the staff (mostly Dave) has always had an attitude. Today pushed me over the edge — I went in not feeling well and Dave told me I had an attitiude with him — although he has had an attitude with me and all of the other customers everytime I’ve gone there. I asked him to just process my order (I didn’t go there for his ignorant insults), yet he continued to insult me and provoke me. Definately go somewhere else, even if you have to drive your package across country yourself, unless you want to be abused. Dave must be a relative because he is definately ruining the business.

Just had to drop off a pre-​addressed/​paid for package. Owner/​manager was very rude. Wasn’t expecting much, but this place didn’t even live up to my low expectations. Avoid.

To agree with Melissa, if you have a shipment to make where the company has already taken care of all the forms, packaging, (Zappos, Rue La La, Ideeli, etc), go for it!
If not, it’s a pretty indifferent place. I mean, it’s a UPS store, the browns and yellows don’t exactly spark a fervor inside to just «ship the heck out of something»!
The staff is kind most of the time, but other than that if you can do as much as you can on your own before having to get to the counter, that will be best.
Happy Shipping!

If you’re going to drop off your Zappos returns, this store is fine – drop it on the counter and leave. Otherwise, if you have an actual transaction to complete, find yourself someplace else. It takes the guy who is always working (owner?) foooooreeeeeeeever to do anything, and he is the most unfriendly person. He doesn’t want to help, try to help, or care if you come back. You’re better off at the post office.