The UPS Store

8:16 am and still not open when written on the door to open at 8 am. Happen on June 17, 2016.

Well, I went to this location just a few days ago. After getting pricing to mail out an envelope to CA, I had originally gone to the UPS store in Burlington, near Wendys. The price they gave me was over $ 13 and also told me I HAVE to buy an envelope first.
Being the annoying person I am, I questioned why I had to buy an envelope and as far back as I can remember, UPS always gave you an envelope. I was just mailing simple documents. Nothing bulky.
On principal alone, I left the store in Burlington, called the Woburn location and asked, do you give free envelopes when mailing documents. They said, yes… so I went on down.
The gentleman there was a tall guy, nice and very helpful immediately. I mailed it with him, cost me LESS by $ 3 or more and the service was professional and with a smile. Something that brings you back. I had come here before shipping lots of boxes when I moved. I will continue to go here for my UPS business.
Burlington lady had an attitude as if she could care less I did business with her, no smile, no helpful attitude whatsoever… blah.
So if you want a UPS Store in the Woburn area, then this is your place! I even laminated something and it was only $ 2…just fair around the board… I like that.

Called to confirm what time the notary public would be available the day before I needed the document signed. Was told they’d be there at 9am. Showed up at 9 and the staff told me the notary public wasn’t available until 10. Very frustrating waste of my time and the staff wasn’t even apologetic.

I went there to ship an item and the female employee working was rude, disrespectful and spent the time talking on her cellphone I would stay away from this location.

I love going to ship my items at this store. They are very friendly and helpful, Jason had been the greatest and most sincere employee ever. My package was damaged and he promised to refund it back either in cash or ship items for me for free which he did. I was very happy and will forever be grateful. Thanks Jason u are awesome!!!

Avoid! This location views their business hours as a suggestion. I have had multiple experiences where there was either no one there at 9 or they closed well before 7 on a weekday. Waited outside today until 9:10 before calling Staples across the street who thankfully told me they offer UPS drop off – highly recommend doing your UPS business at Staples across the street and avoiding this UPS store at all costs

Laurie is awesome! Great staff that bent over backwards to help me ship out in a timely matter… I made my flight! Thanks!

I used this UPS store twice. Both times where very disappointing. The woman who works there is very unprofessional. The first time I waited because she went to the store! The second time which was today. The wait was very long not due to s long line but because she was all over the place! Very unprofessional. Not put together at all. At the prices UPS charges the service is very disappointing.

This is a great place to send out your packages. Jason really help me through the whole process from making sure my packages were securely packed to the actual delivery. when UPS misplaced a package in Michigan He got right on the phone and it was resolved in less than day.

What a great little ups store, the lady serving me was named Laurie and she is amazing, she went above and beyond in customer service. I will definitely be going back in the future.

I had a great experience with this UPS store today. Laurie was very helpful as she dealt with my challenging situation. She sent a guy over to pick up my boxes to be shipped to California, then called me back with the weight of the boxes and the amount to be paid.
I just made a phone call, and supplied a credit card number. She and her team did all the rest. They even let me change the destination of one box to be sent to another state, with no hassle.
I can’t say enough good things about this experience. They are certainly trying hard to build a good reputation. I am happy.

The young dude behind the counter tried, but he seriously needed another person to help and a little more training. After an hour, I gave up on trying to get a mailbox account opened. Another lady came back with a package shipped back to her house because someone lost her delivery slip. The kid called the owner, who refused to speak with me, so I went to another UPS Store a few miles away in Wakefield instead.

I just went to this store to have a package shipped. I entered, and the woman behind the counter told her daughter (maybe 9 years old) to give me a receipt. I told her I did not need a receipt but I needed to ship a package. Another woman came over to help me, grumbling and very unpleasant. All the while, the other woman behind the counter was screaming at her daughter. The woman helping me was extremely rude and unhelpful. Definitely will not be going back to this UPS location anytime soon.

I raced to the store and arrived at 6:55 PM to find the door locked. A non-​employee shouted at me that they were closed. When I pointed out that it was 5 minutes before closing he came to the door and told me that he was told by the employee to lock the door. I asked him if he would rather have me go to Fed Ex and he said «sure».
This is just the last of a long line of complaints with UPS. I wouldn’t give UPS my business if they were the last shipper on the planet.

The owner of UPS Store 0999, Laurie Poland, is a dishonest businesswoman. She gave me a quote for pick-​up, packing and shipping an item purchased at a local auction, and she then turned around and nearly doubled the charge. I only found out when I opened my credit card statement today. Even though I gave her the exact dimensions and weight, she claimed she was surprised by the weight and size of the item and the amount of packing materials which were needed. What good is a quote if she is not going to honor it?
Buyer beware of Laurie Poland!