Sprint Store

The wait is ridiculous!!! You would think these people are purchasing a home!!! Where are my keys??? Just came in to return something and have been sitting here an hour!!! Do not come here if you are in a hurry! It would be quicker to drive to the San Fran corporate store downtown they get you in and out!!!

I have been a sprint customer for 9 yrs never had I had such bad customer service from the assistant manager Chu was about to cancel my service with sprint but I called them and they took care of me went back to get another case replaced and Micheal took care of it and replaced the case great customer service Micheal!

Customer service is horrible. It would be nice to be greeted like most sprint stores do, I let that slide. Two ladies and their kids came in right after me. We all waited, until one of the ladies asked how long is the wait. She’s upset that she ends up getting help. Right in front of me, they receive help. My wait was 40mins long just for my phone bill. My experience there was a complete fail for them. THEY FAILED ON JUST EVERYTHING. Some of their display phone was off the hook, which shouldn’t be. They had all day to restock phone cases, which the racks shouldn’t be empty on any of them. One of the ladies kids made a security sensor go off that it took a while for the noise to shut off because no one didn’t mind turning it off. I want to write a good review for places I visit but I’m sorry for this particular sprint store. Hopefully you guys get it together next time.

They messed up our bill and was over charging us for the last few months. When we brought it to their attention they corrected the bill but didn’t credit us back for the over charges. I’m going to switch as soon as this contract is up

I went to get some fix issues on my phone, the ladies seems like he don’t know, she said you could only do it by calling customer service, I wanted to get a SIM card they didn’t had any, 6 persons in there and they all waking and not trying to somehow help in different way. Waited about 30 minutes because they couldn’t find any receipt paper, so sad with these to many employees and no help at all.

I have been a sprint customer for over 10 years now and I have never had as good of service as I had yesterday. Michael Abdallah took the time to explain every answer to our questions in detail Instead of the usual blunt «yes» or «no» response that we always got. He was very informative and really knew how to time manage. He had just sent someone on a lunch when 5 parties walked in, and instead of ignoring 4 and just talking to 1, he got everyones names, explained to them about the lunch and told them approximately when he would be able to get to us. He was multi-​tasking without being rude or making someone feel left out (attention wise) compared to the others, if Michael isn’t already a store manager he should be. I will be staying with Sprint now because of him, he has great customer service so if you need to go to Sprint and not get a headache go to Michael Abdallah!

My husband and I went in to switch from verizon. We were greeted as we walked through the door and everyone was very friendly. Our salesman, Michael Abdallah
was awesome, he went above and beyond to provide wonderful customer service. He was cheerful and polite and even though I thought I wanted the white version of my phone he brought out the gold one for me to look at, and it was love at first sight! Michael is definitely an asset to your company. My opinion of sprint is very positive because of the staff at that store…

When we walked into this store we were seriously immediately greeted by Marilyn M. and she took us right to her register. We have been to many, many Sprint stores being we are from down south. We have even been to this exact lactation a few times and have never felt so special and welcomed as we did today. Marilyn answered all of our questions and gave us a lot of information regarding our purchases. Marilyn was not able to help us due to a technical difficulty on our end, we left and took care of the situation and walked back into the store. Marilyn was assisting another customer and as soon as she finished with him, she jumped right back with us flawlessly. We were able to complete our purchases quickly and efficiently with Marilyn and she made us feel like family. Compared to a few of the other employees here at this location, even the manager on duty, Marilyn is definitely leaps and bounds above these others on a professional level. She seriously should be more than a retail associate and a manager at the least. Hopefully if you are reading this, you can have the honor of having Marilyn help you at this location. Great job! Marilyn is an asset to Sprint and I would love to have her work for me!

The customer service is terrible, my brother was releasing his account to my account and they denied to help him.
I called, because I was a at corporate store at the same time to accept the change to my account.
Michel Abdallah was extremely rude and tried to hang up on me, he kept blaming the policy and didn’t want to listen.
He told me that his title was «sales» not customer service.
His last question was «Is there anything else I can help you with? I need to hang up»
This is not acceptable.
I don’t understand how Sprint have this type of reps.
Makes me want to cancel my account.

We called the Sprint store in Stockton this am. We wanted to set up a land line phone service for our fax. We asked what was the price for the basic service. The person who took our call said he had no idea of the cost and then said we are busy and hung up on us. Well Sprint surprise, surprise there is a company called AT&T who we now are using. Who ever this person was that hung up on us just lost Sprint money, Good Going.

I called this Sprint store to ask a few questions about opening an account and a male rep. there was so rude and cut me off and put me on hold… Horrible Customer Service.

You need to post the right info. Giving wrong times of you opening and closing. It’s bad for customers & service.

Went here to get data transferred from old mobile to new (per recommendation of another business). The male customer service person was rude, and was carrying on a with one of two female employees there. She was too busy showing off her pictures toeven acknowledge me!!! Bottom line, they couldn’t figure out how to do this! REALLY!!! I WOULD. NEVER. RECOMMEND this store. Had to go to Best Buy next door to get the transfer done. The other female at least was trying. No stars for this inadequate place of business.

If I could give a rating of a 0 I would. Completely disattified with the level of unprofessionalism and ineptness of the individual who assisted me with starting a new contact on May 5^th (Choeu?). Unfortunately, I had to do an early termination fee on my account because I had broken by phone and did not have insurance. I willingly accepted the $ 220 early termination fee and $ 36 activation fee. Having been a customer with sprint for about 8 years now, I was still disappointed that they did not work with me on that considering I was signing another 2 year contract. Anyhow, I was told that I would not be charged for that month following my cancelation as I had started my new service plan on the same date that my old phone service ends its cycle. Of course I was technically charged, it was taken out of the MONTH IN ADVANCE that I had paid when I had signed my original contact. In addition, there was no disclosure that I would be paying a month in advance for my new contact. The sad part was I asked on multiple occassions when signing my contact what my new service charges would be. Nothing about a month in advance charge and I was told my corporte discount would apply to the new plan as it did to my old plan. My old plan was $ 79.99 for the 450 anytime minutes/​unlimited data and this new plan was $ 80 for the everything plan. How convenient that when I asked about my new charges, I was never told that now my 23% discount would ONLY apply to the «data portion» of my bill (only $ 30 of the $ 80 dollar plan, when I was originally getting 23% off my entire bill. When calling the store I was essentially told by the Lead that «I don’t believe our employees would not notify you of those changes.» Essentially I was lied to and then called a liar. I will be calling our company’s corpore headquarters and notifying them of this fraud in hopes that our large organization never does service with Sprint again.

Sprint Store 5308 Pacific Avenue, Stockton, CA salespeople are scam artist! They don’t give the honest details regarding what you will be billed for! There is no such thing as «since you have been a Sprint customer for so many years we would like to offer you a gift» This is a line of crap since I just got my bill with an extra $ 270.00 attached for that gift. Which before I left that store on that day I confirmed with the salesperson if he was sure there would not be any surprises on my bill… well guess what SURPRISE!
While the store was on the phone at the same time as the Corporate office the assistant manager was very pleasant but upon arrival at the store she proceeded to inform me that the 15 days return policy was up. Would have been great to know that before I left work to handle this matter in person like she indicated on the phone.
The whole store is a lie! As the sale staff stands at the front podium and with sarcasm wishes you a good day upon your departure. If there was a way to have no star it would definitely be the rating for this store.

if there was a way to have no star i would but this store is horrible the staff has no clue nor can answer any questions its why i prefer to call 611 for support or any devices

The «new» manager seemed to be quite helpful — yet the tech who fixes the phone seems like she has way too much attitude to be working in customer service. I was told by corporate to only shop at an actual corporate store for the last retail «Sprint» store was highly rude and poor customer service. This is my second visit to this location and both times the managers seem to want to help but the pregnant tech is quite irritable, rolls her eyes and has poor customer service. I wish that they would get someone new for this position — otherwise I would rate the store higher.

good cust service. like any other business, depends what time of day you go… been here several times for phone issues, and no its not the sprint store thats the problem, its the phone. no names, but the technician rep. can come across snotty, seems as no personality, trust me, she is nice, go with the flow, she will help you, but same token you get all stupid with her, i can tell she has a side of her that will make things worse. lol. serious. theyre all koo people there.

I walked in to my neareast Sprint store today, store #4128 5308 pacific ave located in Stockton Ca. I recieved great customer service by an employee under the name of Edgar M., He helped me with my payment and was very helpful with the information I needed relating to the Iphone 5 I am trying to obtained. Very satisfying customer service!:)
Karen10/​1/​12 :D