Quality Tune-Up

Was in and out in no time. Great price for an oil change. They even checked out my breaks. Thanks

I have never waited almost 3 hours for an oil change! I walked in and the person paying took about 15 minutes as she reviewed & complained about her bill. When she was finally gone the guy took another 5 min. before saying a word to me. A simple «be right with you» would have sufficed. Once he finally attended to me I was give a paper to fill out. Not sure why since I had been there before. Kind of felt like he did it to buy himself time. He goes to help the person behind me (by now there is a line of 4 people) who again started to complain when presented with the bill. He finally got back to me after another 10 minutes. I sat and tried to let my initial wait time go figuring maybe they were short handed. I then noticed my car still wasn’t pulled into the bay after about another 25 min. I waited patiently since I didn’t really have a choice. The guy came in after another 45 minutes gave me the run down on their suggestions. I declined hoping it would be another 10 minutes tops. WRONG he finally came in after 30 minutes gave me the bill and I paid (with no complaints) I’m pretty sure he gave me a discount because I paid $ 28 total for my truck. That was the only positive thing out this ordeal. Think I was done? Nope I still had to wait another 15 min. for them to pull my car out! I had been here 2 other times & had 1 good experience and 1 mediocre. It seems the service level went down and the wait time is ridiculous. I wouldn’t have minded a truthful estimate because I would have left but the guy told me it would only be a 30 min. wait. Needless to say I will never come here again for either of my vehicles. It’s like being stuck in the twilight zone. Oh and they noted my car had oil leaks when it clearly doesn’t among other incorrect info. they put on their invoice.

I came in with a coupon for an oil change, but the coupon ended up being inapplicable because my car only runs full synthetic. It was going to end up costing me around $ 50, which I didn’t have at the time but I desperately needed my oil changed before a drive down to LA. After seeing how upset I was, the (presumably, I believe his name was Leo and I feel bad for not remembering) owner said if I went and bought the oil, he’d give me a free oil change. I was beyond happy and thankful. It’s very rare to come across people who care these days.
My car was in and out in about twenty minutes. Great business, I definitely will return!!!

The new owner is so much better. My car gets oil changes here and I Can drive through any time and get my tires pressure checked for free, stuff like that. 1 star reviews are from before Leo took it over.

This place has the most horrible customer service I have ever seen. My wife was so pissed off at how long they took. We went in for an oil change and the guy Leo said 30 minutes tops. Well 45 minutes later he comes to me and says you need a coolant flush and I looked and agreed with him and asked him how long will this take? And he said 15 minutes well another 48 minutes later and they were finally done. So all in all it took them 1 hour and 33 minutes to do an oil change and a coolant flush. And not to mention there waiting room is disgustingly dirty. Filth everywhere including the chairs they have to sit on.

I have been coming here for well over 5 years. They have never over charge me for any service and never made me feel like I have to do additional work on my car.
I have gotten such great and fair service from here I always recommend them to my friends and family.

Avoid this place at all cost! I got hired here as a lube tech. And i saw how shady the owner was. His strategy for ripping people off was to bring them in with the $ 25 oil change coupon. When they would arrive he would tell them their vehicle needed synthetic oil or else it would risk damaging the engine. So then he would tell them its going to be about $ 100+. I especially remember, a blonde lady with two kids came in, driving a 2008 Honda civic. And they wanted the $ 25 coupon special, and was convinced to go synthetic oil. And i pulled up the car around to do the service. And i was draining the oil and had the oil filter off. And i asked the owner if he had the oil filter and where did he keep his synthetic oil at? (Since it was my first day) and then he told me they put regular oil and just put a additive to make it synthetic. In my 5+ years of changing oil i NEVER heard of this. And to add insult to injury, he had ran out of that additive and used regular convention oil. And theres more! We did not have the oil filter, i asked if we were going to get it down the street at oreily’s. The owner responded «no the customer is waiting just put the old filter back on» I felt bad but did what i was told. I thought maybe he will charge her just $ 25 because we only used regular oil. And nope he told the customer everything went ok and that its going to be $ 110. The lady paid and left. This was only one of the various cases i witnessed while working there. At the end of my shift i told him i was quitting because i got called to another place. (After only one day of working there) But it was a lie, my conscience wouldn’t let me be involved in blindly robbing people of their hard earned money. Avoid this place! Its a bunch of con artist out for your money!

Needed a brake inspection because of squeaky, loud noises when braking. I was sort of hesitant bringing it into Quality because of negative hearsay, but since it was close to home thought I’d give it a try.
Was met outside by a female which I thought was nice customer service. Something I thought only quick lube places only do. And since I was a female it sort of made me feel better to be greeted by another woman. (I think of auto shops and I think of greasy men trying to take advantage of making money off women who dont know anything about cars).
Mechanic Leo did my brake job and explained what needed to be replaced and some future service recommendations. I appreciate how they weren’t pushy into doing all services NOW but simply gave advice & recommendations as to what should be most important to take care of first. Had brake service done and I am fully satisfied with the work.
Professional, courteous and so far honest… will be returning for future services and especially since it is close to home.

Horrible service! The owner or employee not sure but the guy who quoted me the price for an oil change was very rude.

If I could give no stars I would. I came in to have my brake rotors cut and they denied my service. Their was no one working and they were doing ABSOLUTELY NOTHING.

Don’t go there. They will rip you off for sure!
They tried to lie to me about my car. I ain’t stupid !

Um it says open at 8am, its almost 9am and there’s no one here.
Its business like these that doesn’t make it in the long run. You have hours of operation but no one’s operating at these hours. If you don’t have regulars already, your business will sink. I can understand that the economy is bad, so change your hours to by appointment only. You don’t lose business and people will know what to expect.
Its frustrating to drive across town only to find a place not open because its listed incorrectly. First impression are the biggest thing next to word of mouth. I will probably not come here unless I’m in the area.

I just paid 150.00 to get a car checked out before I purchased it at Quality Tune Up. They found 2 torn CV boots. They told me it would cost 390.00 to replace them, so I decided to purchase the car at a discounted price to cover the cost. I told Quality Tune Up that I would be back in the morning and to please order the parts. When I arrived in the morning not only had they not ordered the parts, but they said each side would be 170.00 in parts and 390.00 was just for labor. The employee that quouted the price even said, Oh I didnt know that didn’t include the parts. Total was about 800.00. When you quote a price You should not just give a price quote for only a part of the job. This place is a joke. I Found the parts for 50.00 each and I’ll have someone else do the work. Won’t go back and I don’t recommend Quality Tune Up on Holman Rd in Stockton to anyone! Spread The Word!

Great place for smog check got both cars in and out

Have been coming to this location since Patrick was the owner over 10 years. I received a coupon expiring 3÷31÷12 for an oil change in the amount of $ 19.95. When I went to the shop, the manager (?) said the charge would be $ 31.99, because of increases in materials. I consider this to be a bait and switch practice and I refused to go along with his lame excuse. It is not legal to advertise an item and then upon presentation, change the dollar amount or terms. This will be reported for sure. No more business from me. (I have two cars that they used to be service) Just be aware of this in the future.

Went first thing in the am for a simple oil change. Upon arriving i noticed the dingy, dirty, old office that i would be waiting in. Afraid to sit down i paced the office waiting for the only worker to fonish sweeping. Really? That couldnt wait, while u service a paying customer? No biggie tho. Once he pulled my car around he comes in and states he can not get my hood open therefore can not do oil change. I asked if i could ck it out. He walked me into the garage and immediately i say «did u pull the lever inside the van? The hood isnt popped» he says i did it wont unlatch. So i walk around, open the door and pull the lever. What do you know the hood popped open. now filled w worry about letting this person change my oil i walk back inside w my 3 yr old in tow. I wait another 20 mins (by this time ive been there 50 mins and i was the first customer there). A few mins later the same man comes n w my air filter. He says he «has a few recommendations. One being my air filter (which is still white bc my hubby had replaced it on 5 mnths ago) needing to be replaced and second… My passanger axle is broke.» Interesting that to had been replaced recently. Overall this experience was horrible. sad that i can not find an honest place to get an oil change. Ive been failed by not only this place but jiffy lube, and walmart.

I’ve been coming to this location for 9years and have been extremely satisfied recently Patrick the owner sold it to new ownership I had no reason to think anything would change. I was wrong. I started hearing a noise coming from my front tire I brought it in to have my six year tune up I asked them while doing the break inspection to pay special attention to the front tire because of all the noise its been making. Almost $ 500.00 later they told me my brakes we’re fine and they still had 50−60% wear. Its been two weeks and the noise is worse. I took it in to Honda they said they are bad 15% brake left. Took it to Sears same thing 10−15% left on the pad. Calling around comparing prices I decided on les Schwab which is funny it’s located directly in front of quality lube. They fixed my breaks and showed my the old pads I couldnt believe how bad they were and I am upset about paying for a service with quality lube and most of all being lied to. How am I supposed to believe they really did the $ 500.00 worth of Work I paid for two weeks ago. All I can say is unfortunately I’ll never come back and anyone reading this should think twice before they bring their car here! Just my opinion though.

Pretty cheap and fast for an oil change. Guess I was lucky – didn’t seem like too many people were getting their car serviced. They said 30mins, it took maybe 15 — 20. $ 21.80 for the change & came around 11:40am. I guess it can be a little slow on a Monday morning right before lunch.
They kindly recommended me two other services and showed me the prices but I kindly refused. Not annoyingly persistent like other places.

Usually they are great … today was Sssssslllllllllooooooowwwwww. They said 1 hour, I came back in 1 hour, and still had to wait 40 minutes in the VERY COLD office. I’m NOT happy.

These people are honest which is a rare quality to find in a shop these days. Prices are good and the work is done efficiently. Way better than Oil Changers or Les Schwabb