Wells Fargo Bank

Went to the bank in Sterling-​VA this early afternoon to deposit U$ 300.00 (three bills of one hundred dollars) in my account using their drive-​thru service.
Handed my dollar bills and ID to the attendant and waited, waited, and waited. She came back to ask my address and I gave it to her.
And waited, waited, waited…
She returned and asked me if I had my debit card with me, which I gave her upon request. More wait time.
She came back with my ID, card, and a deposit receipt of U$ 200. I noticed right away and told her that the amount on the receipt differed with the real amount I passed it on.
More wait time until they count all the money they had in the register, just to tell me they «couldn’t find my extra one hundred dollar bill.» So what??? Not my problem!!!
I entered the bank and the manager told me she herself swept the area and the register; didn’t find my money.
I called the police and had a police officer to guide me through, but it didn’t make a lot of difference.
The officer advised me to go the courthouse and file a complaint against the bank, which probably will result in nothing.
Not a lot of money, I know, but frustrates me how they are trying to get away with it.
Never felt so disrespected.
Thinking about handing your finances to W (t)F?
Please, do yourself a favor and think again.

I have been in banking for over 25 years & managed 7 branches and over $ 500 Million in assets. Thus I have experienced managing many bank employees and can compare service fairly.
Upon my visit to the Wells Fargo branch in Sterling, I was greeted by Aya Aldoori. She stepped up from a desk to introduce herself and greet me with a smile and eye contact! I needed to make a deposit in a friend’s account who resides in Spokane, Washington. Aya took my information and personally handled the deposit for me. She was textbook perfect!
Aya shook my hand, asked if I was satisfied, if she could help me with any other issue, and Thanked me for banking at Wells Fargo!
Aya went above and beyond in her Customer Service! She kept the account information confidential and enabled my friend to have immediate access to the deposit. In addition she made me feel a valued and respected customer! I will always go back to her for my banking needs and hope that she gets recognized for her amazing skills!
James B. Montfort III

Now that I have their new banking app I never go in to deposit checks anymore, but today I wanted to deposit some cash that I had received from graduation. I went in and had to wait in line even though they have four tellers at the main desk but as soon as I got to the front desk the lady was so nice! She talked to me about my graduation and about Christmas, I was just blown away by how sweet she was! It was a nice little pick-​up for my Saturday morning.
Warning: There are still lines… long lines! I will still avoid going in at all costs!