I haven’t been to this firehouse subs in over a year. Subs are still mouthwatering, food was quick, staff was ok as far as getting my order correct and they were courteous. Reason I can’t give it 5 stars I was shocked on how dirty the place was. On June 25th2016 around 430pm which was a Saturday they’re was trash literally everywhere l. Dirty napkins all over the floor, dirty tables, even the counter by the soda machines was disgusting and sticky all over. I’m not even over exaggerating it was disgusting. I wrote the date and time in hopes their manager would see this and look at the cameras. I used to come to this firehouse all the time I don’t know what happened. To make it worse they weren’t busy there was just me and one other customer. The 2 guys behind the counter were doing nothing and talking about playing video games. Unfortunately I won’t be coming back to this location.
Riley S.
Tu valoración: 5 Falls Church, VA
I always love going to Firehouse Subs! Everything looks delicious, but I tend to get the Turkey Bacon Ranch… it’s just so good! The employees are very nice and the ingredients are quality. If you’re trying to decide which sub franchise you should go to for lunch, choose Firehouse. If only there was one closer to where I live.
Maya M.
Tu valoración: 4 Herndon, VA
I ordered the Engineer Sub and loved it. Great Service! Great food! Very hygenic! Will definitely come back :)
Kristin H.
Tu valoración: 2 Washington, DC
Just had my first Firehouse Sub. Sad to say underwhelmed. They warm up the meat and cheese and barely toast the bread which I’m sure you can imagine leaves the sandwich wet then add mayo and tomato it’s just too wet. Yuck. I’d rather eat at jimmy highs or wawa any day.
Christopher B.
Tu valoración: 3 Sterling, VA
Decent subs, nice staff at this location and they donate to firefighters. Not much else to say.
Mickayla D.
Tu valoración: 5 Leesburg, VA
Constantly good! Always make sure to yell«welcome to firehouse» when anyone enters. Will continue to go to for lunch when I’m feeling like I need a cheat day!
Krystal I.
Tu valoración: 5 Sterling, VA
Awesome customer service by Nick. He greater every customer, me included as they came in the door. He encourage the other staff to help when more customers came in. Very polite. He accidentally put mustard on my sandwich and immediately told me so and offered to make a whole new sandwich. I declined and he gave me a coupon for my next visit. So many places I have visited in the area have poor customer service so when I get excellent service I make a point to review. Nick thank you for the awesome sandwich and perfect customer service! Will be back to this location for more subs. May the force be with you!
Vincent J.
Tu valoración: 3 Sterling, VA
Uh not a huge fan. I mean I’ve visited the Herndon location prior to stepping foot in here. I ordered the same sub both times but for some reason the Herndon location seem to have a better sandwich. Not sure how it could taste different but it did I even asked my friend whom was with me both visits to see if the sub tasted different than it did when we first went to Herndon’s and she agreed. I probably will not be going back to the Sterling location just because of my disappointment but can’t I will not be visiting the Herndon location when I’m in the area.
Dave M.
Tu valoración: 5 Great Falls, VA
Great food! Friendly staff, food didn’t take long to make, and they delivered to my table. The price was really fair and I enjoyed it. Not much else to say, if you like subs then this is definitely a place to go!
Bryan S.
Tu valoración: 5 Herndon, VA
My favorite sub shop in the area. Fast and friendly service, and the food is great. Highly recommended.
Buddy V.
Tu valoración: 3 Cleveland, OH
I’d say an above average sub spot. Definitely recommend eating there since subs tend to get very soggy when carrying out. Bread is good. Meat very flavorfull. Better option than subway since sandwiches are fuller.
Cori F.
Tu valoración: 5 Herndon, VA
My favorite sandwich shop around! So tasty, staff are friendly, and they’re wayyyy better than subway. So happy to see more and more popping up!
Sandee S.
Tu valoración: 5 Sterling, VA
Absolutely love their subs the service is also excellent. Also love that they take donations to benfit and go to local fire departments and it was founded by fire fighters
Camara D.
Tu valoración: 5 Fairfax, VA
Great customer service and great food! I ordered a steak and cheese and a salad last week for pickup. I drove all the way there only to realize I left my debit card at home. I ran in the restaurant to let them know I would be back in about an hour to pick up my food once I had my card. The owner stopped me and told me to take the food home while it was hot. He said he was there until 9pm for me to bring the payment. Needless to say as soon as I got home I called over and paid the bill. I was so grateful for the customer service and how he went above and beyond for me. I would always recommend this location to my family and friends. Thank you to the team at this location for all the great food and superior customer service!
Thomas S.
Tu valoración: 4 Sterling, VA
Very friendly and prompt. Had our food within 5 – 6 minutes after ordering and it was correct and my hot sandwich was actually hot so that was a plus! Wide selection of things to get and can get single or as part if a combo. The drinks were also part of a wide selection One thing I loved is the rounding of the bill and having that go support the local fire companies. This is important to me having been a vol firefighter.
Bryan B.
Tu valoración: 1 Herndon, VA
I decided to give firehouse grill a try today, people everywhere were proclaiming that it is amazing, so you can imagine my disappointment that it is not anywhere close. I ordered a meatball sub for $ 8.29, and for that price I expect a great sub. The staff was very professional and fun and when they brought out my sub it looked exactly like the sub on the picture so kudos to you guys. However, this is where the good stuff stops. The meatball sub has so many problems. Not only was the meatballs not individually seasoned making them bland inside, but the sauce on top wasn’t even a marinara. It resembled homemade pizza sauce and with the amount of oregano they put on I couldn’t taste anything else. I’m pretty sure that not all the subs are like this, however I can only talk about the experience I had. I was one of only 2 there so there wasn’t a major rush. I will not be continuing to eat there… sorry
Monica B.
Tu valoración: 5 Sterling, VA
this place! Very friendly staff and the facility is always very clean. Even the drink area during a rush has been very well kept. The owner really knows what he’s doing here. He is very friendly and says hi, even when you see him at home depot! As if amazing service was not enough, the food is delicious. Made how you would like it and it’s quick. I don’t think I’ve ever waited more than five minutes for a sandwich. Plus the benefits of rounding up your order to support our local firefighters?! Yes please! I was also excited to find out they sell their pickle containers and the money from that goes to the firefighters as well. What an amazing concept.
Mike B.
Tu valoración: 4 Loudoun, VA
Great sandwiches, glad to see they opened another one of these up nearby. The new store is clean and easy to get too and the staff was friendly.
Margaret S.
Tu valoración: 4 Sterling, VA
I like firehouse subs, for a sub place. It’s better than subway and WAY better than Quiznos. I like this place as an alternative to fast food, it can be slightly healthy. I have noticed on the best two sandwiches I’ve gotten that the sandwich is wet. I don’t know if the lettuce is wet or maybe there is too much mayonnaise but the meat kinda slides out as I eat and towards the end the sandwich tends to drip. I am willing though to eat more sandwiches with varying requests(no lettuce, no mayo etc.) to get to the bottom of this mystery!
Bill M.
Tu valoración: 4 Haymarket, VA
Marc the owner came by the table introduced himself on opening day, I ordered the meatball sub which was very good. We needed another choice of fast food around here and was pleased with a new firehouse.