Sterling Heights Dodge Chrysler Jeep RAM

After having my car for one year, unfortunately I’ve discovered that the customer service stops after they’ve gotten the sale. I had my Jeep for two weeks — 800 miles on the odometer and the transmission completely blew. They kept my car for a week and tried to jerk me around on a rental (which my warranty would have covered). Not only was that a hassle, but my salesman was completely and totally rude about the whole ordeal. I just bought a brand new car & somehow the transmission blowing out was a huge inconvenience for them… what about me?!
One year later and I discovered that my A/​C doesn’t work anymore. Shocking. I schedule an appointment to bring it in, and they make me leave my car there for four days & give me a mini van as a rental car. I call to check in on my vehicle and they promise that they will call you back later that day to give you an update. I had to call three different times to try and get some info as no one ever calls you back when they say they will.
I will not be doing business with this dealership ever again and will most definitely NEVER lease or buy another Jeep.

Hands down this dealership Is THE. WORST. EVER. The only I think it even deserves one star is because of the salesman (Charles) and his positive attitude. First off, I walk on to the lot and after looking at vehicles for a good ten minutes and even having salesmen walking by me and not even asking me if I’ve been helped I finally went in where I saw them lounging around and still no one got up help me I had to walk over to find somebody. That’s when I met Charles and he was new so I can’t really fault him for not knowing procedures seeing how this place Is ran. Finally after getting my 300 and driving it around i had to get the oil changed so I mistakenly took it there for my oil changed. Not only were they rude but condescending like they’re some upper class dealer that can’t be bothered. So after going back and forth with the man at the desk I left and went to Gaelana’s to get it changed… MUCH MUCH BETTER experience. A week went by and I called to complain and they just kept offering me free stuff… I don’t want free oil changed and tires rotations, I want something done about the crappy service and attention I got. My advice for this dealer? Don’t bother. Go to Gaelana’s or Jim riehls and save yourself a horrible experience

Absolutely horrible service department. Avoid at all costs! Oil change was a complete disaster!

Awesome place to purchase a vehicle. Very easy and quick. I picked out my truck then Pat had everything ready for me at the appointment I made. It was super simple and easy. I will always lease my trucks and cars here.

I’ve gone to this place twice and both times left extremely aggravated.
My first time there I had gone to return my challenger lease. According to Dodge I can return it to any dealership I please. This one is only a mile away. Upon arriving, I stood at the service counter for almost ten minutes and no one even acknowledged that I need help. Finally someone comes over, I told him my situation and they sent the manager. He refused to take in my lease because he claims his lot was too full and the only way he would take it is if I immediately bought a car for him that day. (btw he had one ass backwards way of speaking to customers).
The next time I came because my 2014 charger had given me a huge scare. I was driving home and my car started decelerating very quickly on it’s own. I pressed the gas several times and nothing! I rolled through a red light at ten mph and almost got hit a few times. I ended up putting the car in neutral and back to drive and it started working again. Obviously terrified and flustered, I had taken my vehicle straight to their service center. Again, the rude manager comes to «help» me. He told me what happened to my car is impossible and they wouldn’t be able to even look at it until after New Years 3 weeks away. I said okay will I be provided with a rental car? He says ya for 5 days only, so I proceeded to ask why if it was something that was faulty with the car. He told me my issue is not serious and to take it somewhere else and I stormed off. As I was getting in the car a mechanic told me he over heard and I should have it towed because it sounded very dangerous.
Needless to say I will NEVER go there again! But thank you to the West Bloomfield location who had towed it, gave me a free rental, and fixed the faulty transmission with in a week :)

I brought my jeep for service after waiting 10 days for a opening. The courtesy van took me home. I had to call for status, they were understaffed. So they couldn’t find problem after clearing computer. But now that there is no charge, they wouldn’t come pick me up, leaving me stranded an extra day. Because, I don’t have to pay this time, means no ride. I am ready to step up to the window and buy a new jeep. However, not from there.

I brought my 2008 Chrysler T/​C with 80,000 plus miles in for brake service. I thought they would have to replace the pads on rotors on the vehicle, but they diagnosed the problem as warped front rotors and said the the pads where only half worn. They ground the front rotors and saved me a bundle of money. I have most of my work performed here and greatly recommend them.

The employees here are pretty nice for the most part. They are also pretty knowledgeable.
I took my car in recently to take care of a factory issue (airbag) with my Chrysler 200. They directed me to a rental car place almost kiddy corner across Van Dyke (I actually forgot the name of the rental company) and that was convenient while I didn’t have a car. The problem was fixed and I never had an issue with it since, and this was a few months ago.
Also, while you wait they have numerous televisions, free WIFI, free water and coffee and comfortable chairs in a waiting room. It is nice to get such things when you put a lot of money into your vehicle. It’s the little things.

I stopped in back in dec 2013 to make an apt for a few things and mainly my dip stick wouldn’t go back in the tube. Normally I do not visit this location but it was more convenient to my work.
I have the max care plus warranty normally in the past has covered everything I take it in for.
So i set up my apt 2 weeks in advance and told them I would need a rental.
So apt time comes I get there drop it off on my Monday apt. I didnt know how long it would take and since it was my day off I opted to wait for a rental since they only cover 5 days. Tuesday comes and still no word so I call them and tell them send over the paperwork to enterprise and ill get my car.
I have my husband drop me off at enterprise and he leaves. I go in to only find they have no cars in and there is a wait for one. I have to rent a Chrysler product for my warranty. They wouldnt help me find a local car somewhere. So I call the dealer they were no help and the girl who wrote me up was gone to lunch. I made my husband turn around and come pick me up. This was mid dec. I understand enterprise was busy and they told me they told that dealership they were out that morning. No one said a word to me when i called originally. lack of communication. I also asked if I could use hertz or budget next door. They told me no. They werent helping me find a car either.
I finally get a call from the girl telling me the estimate to fix my oil tube just like normal if its not covered by warranty yadda yadda. I didnt worry about it since everything is normally covered.
So many days later I pick up my car I get there and the bill for that is $ 460 plus my warranty work i had done. I question it wasnt it supposed to be covered. The girl asks the supervisor and he goes they are never covered. Then why didnt they tell me that over the phone I would have had someone cheaper do the work. So I paid it and left.
I head to work. Everything is fine as I work about a mile away. I go to go home that night driving down Mound at 50 miles an hr and my car decides to gun it! I stomped on my breaks of course they dont work fully because my gas pedal is stuck down. So i slow down enough to turn in the parking lot and shut off my car. I get out shaking and calm down. I look at my car and played with the pedal then noticed the pedal is reset. I tried to start my car to see if it was still acting funny. It wasnt. I thought it just got stuck on my grooved mat.
So i was about 2 miles from home so I carefully drove it home. I drove it back and forth to work for 1 more day it was working fine. I skipped a day using my car because I was off. Next day I had to do some errands for christmas. Thats when it really started acting up. I was in heavy traffic around the mall. I pull the pedal up with my foot and it drove normally for a bit then did same thing. So I pulled over called a tow truck. I had them take it to my normal dealership in Troy.
They called me appalled asking who did the work. I told them and they went on to inform me that my radiator cap was stuck in my throttle body causing the issue. They took pictures for me. I was livid. Of course the this dealership was closed to i called corporate. Informed them what happened.
When they finally opened again I went up there and talked their manager Jim. he was very condescending and rude. He didnt believe me and called his mechanic who worked on it who remembered the job but didnt remember anything else like he would admit to it.
I told him I could get him pictures if needed because the other dealership had them for me when I pick up my car. After making excuses. He asked me what I was asking for. I asked for a refund on that job. It could have killed me or someone else. he said he would talk to his boss. I gave him a week and no word so I called him to check on it. Again very rude! This was first week of January. he said they have been busy and havent got to it. he calls me back about an hr later and tells me he can give me 50% of that job back refunded.
He said they would send me a check. It is now jan 28^th. i stopped in today and went to the cashier to check on the status. They still havent issued it and got the authorization. They told me go talk to Jim. So again I go ask him and he jumped down my throat.
I will NEVER go back there I dont care if I break down in front of the place.

I’ll never purchase another vehicle from here again, and I’ll do my best to make sure that NONE of my friends or family come anywhere near this place.
First I tried to buy a used car from them. A 2010 Dodge Challenger… Upon having a friend inspect it closer with me, we noticed that they had buffed the car terribly wrong. Dry compound or dirty buffing wheel or something. There were small scratches along the entire surface of the car. I called an expert on body work and they said that in order to remove the scratches the car would likely have to be wet sanded and repainted. Of course the dealer didn’t agree with this. I told them to get the scratches out and then I’ll buy the car. They SWORE to me that they would come out and tried to get me to put money on the car up front. I refused and told them I’ll buy it outright when the issue is fixed. Needless to say they never fixed it.
In dire need for a vehicle I ended up purchasing a brand new 2013 Dodge Dart. The gas cap was misaligned and I had to point it out for them to fix it before I took the car. But they DID fix it (because they didn’t get my money yet.) After I bought the car I had water in both headlights.
Made an appointment for them to see it and even took pictures of my car in their service drive. They told me I had to make an appointment for them to replace them. I did. That finally came (a month later, after I had to call them to see if my parts were in. They were, for WEEKS). Scheduled and went to the appointment and got a ride from a family member to leave my car with them to be fixed.
Thirty minutes later they call me up to come get my car, they said the water is normal and they won’t fix it. My family member had JUST gotten home and had to turn around to get me back up there so I could get my (still not fixed) car.
I had to talk to the manager of the place, Russ, who kind of helped the situation… but it still took another month, and another call to see if my parts were in, and they were, for WEEKS again… My car is in the service drive right now being repaired. They told me I’d get a comparable car as a loaner with no cost to me. They pawned me off to Enterprise who gave me a GIANT van (nothing like my 41Mpg Dart…) and tried to make me pay $ 35 for it…
Furthermore, during this time I had hit a pothole (Michigan Winters, you know…) and it caused damage to both my wheel and the tire. They wanted $ 800+ to replace them, but even to get that number out of them for parts and labor I had to relentlessly call and email different members of the team there, all of which seemed to just ignore my requests.
I’ll obviously not be replacing the wheel or tire there since they don’t fall under the warranty, and I can’t wait to be done with this place when I pick up my vehicle tomorrow when it’s fixed.
Do yourself a favor and steer clear of this dealer. There’s plenty of other dealerships just north of here with various options.

I have never enjoyed the process of purchasing a vehicle, but this dealership has changed my perception. I leased a 2014 Town & Country and traded in an old mini van. My sales rep, Pat Moseley is a true gentleman. He was friendly, fair, and totally honest with me about everything. And he is a reflection of the man who owns the dealership, Mr. Viviano. What a great guy. He genuinely cares about everyone who walks through that door, and it shows. This place is exceptional, and I’d highly recommend it to anyone looking for a great vehicle and a great car-​buying experience. Make sure you ask for Pat.

Pretty nice people. Their service department is proud of the work they do, but they are a bit too over confident. They couldn’t identify an obvious problem with the brakes. When they finally figured out what was wrong they sent me out to a place that could fix them. However, they were nice about it. I also had to pay for the repairs to make the vehicle I had just bought drivable.

I love dealing with the staff in the service department. I feel like they have my back whenever I bring my car in for regular oil changes. They check all my fluids, my brakes, my tires, my wipers and let me know if there is a problem anywhere on the car. Sometimes I have them do the work or drive straight to Bonus Tire or Midas Muffler to have it repaired. It depends on how much the service charges are. I have never had a single complaint with Sterling Heights Dodge and all the service staff are pleasant and professional. 5 star service all the way.

I started the purchase process on-​line. The response was fast. Brian Bell treated me like family, explained everything and agreed to get back with me in 48 hours of delivery.
The 2013 RAM 1500 is a real gem. The detail and finish is second to none. The vehicle prep made the truck shine. I anticipate that customer service will mirror the purchase experience.
Great job Sterling Heights Dodge!

I had the GREATEST EXPERIENCE here with my trade/​lease. My salesperson, Alixandra, was spot on. She got me the price I needed and I got the car I wanted. It was quick and painless. We got what we wanted on our trade. We did not know we could trade in a vehicle towards a lease. They cut us a big fat check for our vehicle! I have never felt so good about this process, normally it is very exasperating, but this one could not have been better. If you need a new car, go see Alix at this Chrysler dealership. Christy

Since the previous work to my vehicle was done well, I decided to give this location some more of my business. I must say that I’m glad I did. Recently, they made some modifications to the waiting area. Much more light, room, free Internet access, coffee and a friendly staff to match. I’m pleased with the work they do on my car. However, get in early… they get BUSY the later in the day.