Buff Whelan Chevrolet

Brought my Impala in because it shook and vibrated at highway speeds. Mechanic took it for a test drive and recommended a «road force balancing» of the tires for $ 90. I gave the go ahead. I know that the road force balancing has to be done at very specific tire pressures. I keep my tires at 35 psi. When I got it back home I checked the tire pressures. Three of the tires were at 32 psi which was the pressure at which the balancing should have been performed. The fourth tire was still at 35 psi. This means that either they only balanced 3 of the 4 tires or they performed the balancing on one of the tires at the wrong pressure. The car still vibrated at highway speeds. I took the car to a tire shop and had the road force balancing performed again. This time the problem was solved. I recommend that everyone stay away from Buff Whelan. Their incompetency is inexcusable.

Always nice they offer me free car wash with my oil change. Accurate timing for doing the oil change and love my dealership guy he’s like a friend to my hubby and me John Trotto always takes care if us.

Since this review was posted, Don Tailor — The Service Manager, worked very hard to make the situation right. I sincerely appreciated his efforts and will give Buff Whelan another shot at my business in the future. More to come, hopefully positive!