FastMed Urgent Care

one star is an overestimate of how I would really like to describe this medical practice. I do not like writing bad reviews but this is something I feel very, very strongly about. I really would like to save fellow parents and potential patients their money and time. I cannot even begin to describe the lack of customer service at this facility. as a healthcare professional, it is difficult to understand the poor service I have received on numerous occasions. also, as a healthcare professional, I have tried to assess the situation as a one time event each time. I do believe there are only so many one time events before you have to recognize that this is just a full blown problem. when fastmed first opened, the provider (Charles something, a PA) was remarkable. he has since moved on to other opportunities and the staff that has replaced him is subpar to say the least. I am very disappointed with this facility and will not spend any more of my money at this practice. I urge you to drive a bit further if you can in order to receive the medical care you need. (I won’t go into detail on this review but their billing practices as a corporation are very, very unprofessional and inadequate. I was turned over to collections and within a short amount of time, received a refund for overpayment on the same account. please be weary of this establishment and choose your medical providers carefully.)

My adult daughter woke up with a 100degree fever, having been exposed at work to a co-​worker with strep. I made a ZipPASS registered appointment online to speed her time at the clinic. When she arrived the receptionist took her license and insurance card. The receptionist wrongly advised that it would be $ 125 for the Dr. visit. Then while my daughter called me to check with me what to do, the receptionist did not honor my daughter’s position in the queue. After deciding to go ahead with the appt to have her seen, she had to wait :45 to see the Dr. The receptionist was rude, uncaring and repeatedly referred to my 22 year old as «darling.» She was very unprofessional and not at all caring. Then, after finally seeing the PA, and it was determined that all she had was a viral infection (not strep or bacterial), she was prescribed a med for vomiting/​nausea, Zofran! This is prescribed for nausea and vomiting during chemo or after surgery. Poor service and questionable medical advise. Lose, lose!
We will never cross this businesses threshold again.

Every staff member I encountered was courteous and helpful. I am very pleased that time was spent explaining the rationale for my treatment and that I was not dismissed with a random prescription.

Was seen extremely quickly. Doctors and nurses were very friendly and knowledgeable. Good visit for having to go to an urgent care. Highly recommend them to everyone. Went in 3 times in a week and every time was good.