Came here with my daughter today for lunch. She just graduated kindergarten, so I let her choose the place to eat. She chose Wendys, hence this review. The food was good, but the service was lacking. My daughter and I went up to the counter for a refill on her drink(green tea), and the cashier refused saying they only refill soda. The kicker here is, we have always received refills on green tea here. I let her know this, but again she refused stating«if I refill your green tea once, you will ask for it again next time». Rather than argue, I asked for a soda and she stated that I would need to buy another drink. The green tea costs more than a soda here, yet they wouldn’t refill it with a soda. I asked for the manager and he went ahead and gave us a refill on soda, and let me know Wendys doesn’t refill green tea. Policy is policy and I accept that, but obviously some of the workers are not aware of this rule. Also, the cashier was rude and my daughter was upset. Not returning here anytime soon.
Keith C.
Tu valoración: 5 Staten Island, NY
This place makes good chilli For a fast-food restaurant I must compliment the Wendy’s company for getting the recipe right for a good chilli And they don’t charge a lot of money for the chilli They have a lot of great option on the menu available including salads and baked potato So u are not forced to eat a hamburger
Emad B.
Tu valoración: 4 Staten Island, NY
You have to acknowledge the great job they are doing at the drive thru. I have been there several time to pick a quick bite, very nice and friendly staff. And I think they are 24 hours(Drive thru) But I am trying to stay healthy :)
Egor G.
Tu valoración: 3 Staten Island, NY
Foods decent gets made quick but falls under pressure whenever it’s crowded. Foods decent, staff lacking
Jessi D.
Tu valoración: 1 Staten Island, NY
Shortest Review I’ll probably ever right. Avoid this horrible place as nothing they do is right. Serving old stale French fries. Chives on a baked potato that are brown and skin on the potato that def didn’t look clean. The worst customer service I’ve ever experienced that just few things. So annoyed. Especially for a person who rarely if ever eats fast food. I wouldn’t take family here nor recommend friends come to this establishment. I really tried after first horrible visit to give Wendy’s the benefit of doubt. Everyone has a bad day. Not this business. Everyday is a bad day. Take my advice go to another place. Try a diner even where food fresher. Horrible. If the CEO believes in his company don’t hesitate to call or contact. I would be pleased to offer a longer list of why this place is a total«Failure.»
Mike T.
Tu valoración: 5 Staten Island, NY
Absolutely!!! This is spot got me through high school!!! Food is always consistently good. No matter what time you go. Stuck at work late? No place to eat? Stop by their drive through and the quality is just as good as if it’s the middle of the afternoon.
Michelle D.
Tu valoración: 1 Staten Island, NY
The service is VERY slow because the drive thru gets all the priority. The drive thru wait can be as long as 25 mins, it’s a bit ridiculous and the reason me and my friends go to McDonald’s down the road because it’s quicker. If you decide to go in for your food #1. no one comes to the register because they are focused on the drive thru #2 your car will be blocked in by the drive thru line. I would come here more I would if the service was quicker and more organized.
Victoria M.
Tu valoración: 4 New York, NY
I’ve been here a few times, every time has been good so far. The drive thru is pretty fast and they haven’t forgotten anything yet. Inside the place is clean, the employees were friendly, and the service was fast. Also they are generous with the sauces!
Amanda F.
Tu valoración: 4 Staten Island, NY
It’s ok half of the time the order is right but the other half it’s wrong. But good burgers and clean bathrooms
Bryant B.
Tu valoración: 3 Staten Island, NY
Typical Wendy’s location. The drive thru is quick but the employees seem to always try and rush you through your order the second you get onto the speaker. Great value menu. The inside can be a little unsanitary at times.
Adrienne W.
Tu valoración: 4 Staten Island, NY
I have had good experiences here. Food and service.
Antoinette A.
Tu valoración: 2 Staten Island, NY
I don’t usually think it is necessary to review fast food restaurants but feel the need to let my fellow Unilocalers know that the service here is awful-always has been and always will be. If going thru drivethru make sure they didnt forget anything… because they always forget something
Lori J.
Tu valoración: 1 Staten Island, NY
My husband stopped there for a couple of cheeseburgers, the line is out the door. As customers started to complain the manager came to the registers and said«I’m not getting upset, I’m relaxing, and if you don’t like the service you can get your money back and leave». Based on that kind of service they should have a –star rating, just for having the worst possible attitude and service on the island! If Dave Thomas only knew, he would pull wendy’s braids off her red head!