H&M

This is one of my go-​to stores when I don’t know what to wear and have to run and buy last minute things. They have great deals on nice things. Not always the best quality but you get what you pay for!

I can seriously say I dislike H and M… Last time I even actually bought anything here was… oh wait I never bought anything here…
I came here just cause my cousin wanted to check out a few American stores and get a feel of Staten Island mall… Wow this place is so depressing… Even the staff didn’t have smiles on there faces… Who the hell wants to shop here… The clothes look extremely tacky and cheap… the material is so bad…
This place has two floors… Located inside the staten island mall… I only went on the second floor and just left… there prices are all over the place… Iv been to a few H and M store just because when I was a kid… and this is by far the most depressing one… extremely cramped… Kept bumping into racks… Never again…

This store is in the Staten Island mall and is oddly two floors. It has dressy women’s clothes, shoes, bags and accessories on the first floor. The second floor is the men’s section and more casual women’s clothes. The clothes are always thrown around and there’s never an attendant in the fitting room. The last few times I shopped her the upstairs registers were closed forcing me to pay downstairs. I like H&M, but not this location.

Products are inexpensive, but you will get better quality at the Loft etc. There is always a long wait at the cash registers, and most of the staff are grumpy. Most of the time I buy some trendy stuff that I know will probably go to the Goodwill by next year/​season.
Below is an incident that just occurred, which is why I gave it one star
Did you know the full return policy is on the back of the receipt? Not what I would call transparent, up in front where you would look.
So I went to return an item and there was a fire at the food court and H&M was closed. Not being close to the mall nor needing any items from there, I went back after 30 days, with the tag still on the item and the original receipt, and was told that the item is on sale now for $ 7 so that is all I was getting.
Not that I’m in need of the difference of $ 8, but the manager, who has only been at this store for three weeks, was horrible. When I asked why I wasn’t given the full refund, she treated me with such disdain, as if I don’t have the right to ask, and she was really condescending in responding — as if I had no right to ask about a difference of $ 8.
I was so upset that I wrote out the facts, and went back and asked her to sign it so I can forward it to Corporate HQ to get explanation (note –up to this point, I had not been told that the return policy was on the back of the receipt, only her verbal statement, thus I wanted in writing) and for her name. Long story short, she walked away to a different register, and instead of asking her staff to take over the cash register/​checkout, so she would be free to deal with me and try to resolve the issue, she told her to call Mall Security, stating «I can’t be dealing with this.» After the staff s made the call, she let her stand there looking on, while while she continue to be «busy» at the register checking other people out. When the security guard got there, she claimed that I was harassing her, and she want me Remove from the store
Part of the manager’s responsibility is to deal with issues that customers have with the store/​policies, but this woman rather deal with the register; she clearly prefer to deal with the machine than the person
I shopped at the same H&M for all the years the store opened. I never had any problems with any other stores in the mall, never mind calling Security. I was so humiliated — then she screamed at me to step away from her
While I tried to call H&M corporate headquarters that she showed the Security Guard (not me) the store policy posted BEHIND the register, not anywhere someone would look (The Security Guard pointed it out to me afterward). As I was getting nowhere and ready to leave, one of the clerks told me the policy was also on the BACK of the receipt. Here is what it says
«We offer an exchange or refund, by the original payment method, on garments with a receipt within 30 days of the purchase date.
After 30 days or without a receipt, refunds will be issued as a store credit, at the last Activity/​Sale price OR the current selling price, whichever is lower, in the form of a merchandise credit card.»
So I have a $ 22 H&M «gift card,» but I have no intention of ever stepping foot in the store again. By deciding to call security, this manager showed such disregard for my self-​esteem, and surely couldn’t care less about me as a customer.
All I can say is, buyers beware… and don’t do anything that may cause the wrath of the Goddess that H&M chose to be the manager
BTW if you need H&M customer service, call 855−466−7467 or 855-​HNM-​SHOP (not the no. the store clerk gave me).

I love H&M, but not this location. I feel like the racks are always the same. The line downstairs is always long & slow moving. There are sections that are messier than others. Upstairs usually has less of a line, but the items aren’t as great. Prices are cheap & not all sizes are true to size. The quality is hit or miss. As a brand, I like the store, but I have been to better locations in NYC, with better selections.

I love H & M! I can get a lot of good, trendy clothing without breaking my wallet. I rarely go in here without picking up at least one item!

The prices here are remarkably affordable, but you get what you pay for. Many of the items are cute, but of noticeably low quality fabric and workmanship. If you don’t expect to keep something past a few wearings, this probably won’t bother you. Most items were in the $ 10-​$ 20 range, but most everything I liked seemed to be $ 35.
I ended up just picking up a tank top. I’d been lured into the store by an internet coupon, but was told at the register that I couldn’t use the coupon on sale items. Kinda disappointing, but the top was cheap anyway, so no biggie.

When looking for stylish clothes at affordable prices this is the store for you. H&M works it every season with their large selection of «trendy «attire for both men and women. There selection changes seasonally as there is always a new look to be had. They sell everything from jeans, to active wear, to dresses and swim wear. They specialize in both casual wear and business casual. You can easily shop here for your entire wardrobe, and you’d probably look pretty darn good if you did. They also offer several different styles of shoes and lots and lots of accessories.
This particular location is split into two levels, which makes shopping a bit tedious at times. Carrying your items up and down their large flights of stairs is a bit of work and I must say there have been times where I opted to forgo taking a second look at the latest fashions because I just don’t want to so the stairs again.
The salespeople are helpful but not overly in your face. This is not the type of place you go for individualized attention. H&M is more like a find it yourself and ask me for help if you need it type of place, which is perfect for me since I often shop with friends and they offer great help.
Overall H&M offers has trendy clothes for decent prices. This is the perfect place if you want a designer look for less.