PetSmart

I consistently use PetsMart Hotel (Springfield, PA) while I’m away on vacation and recently returned from 3 weeks «Down Under.» My dogs were happy to see me, but most importantly, the PetsMart personnel took good care of them — and I’m so thankful that PetsMart Hotel is there!

My family boarded our two small dogs here last week for 4 days and both of them came back with Kennel Cough (and this was after they had been vaccinated for the cough as well!). Not only that but they also were returned to us very dirty and smelly (like they had been rolling around in their own pee/​poop). We are extremely disappointed in this boarding experience and will not be returning. We now have to schedule vet appointments for both of them to get rid of this cough that has been extremely debilitating to them since they returned.

Boarded my dog here for one night and she came out with ringworm and mites. She very suspiciously had a free bath while she was there, so I guess they knew she was exposed and didn’t tell me. I let her suffer with «allergies» for three weeks before the vet figured it out, but not before she transferred the ringworm to my infant son. Going to the Barker Lounge from now on.

I have always had good experiences here but today the staff was so unprofessional in grooming– I will never return– it’s a shame

My husband and I had been using the PetSmart Hotel for our two labs for over a year. This included long weekends and a week-​long stay. The dogs always had a blast and came home exhausted after running around in the doggie day camp. The staff loved them and we loved getting a little report card upon picking them up.
However, the past two experiences have been so awful that we will never be using this service again, unfortunately.
1. We picked up our dogs from an overnight stay. When they came out, their leashes were not on and one of the staff members said «I do not know which one is which but here they are.» She proceeded to throw their leashes at us and then commented that our puppy lab almost «bit her» by jumping and kissing her. I realized when we got into the car that the dogs were wearing the wrong collars! Not only were the dogs mixed up, but my older lab was wearing the puppy’s collar and practically choking because it was too tight!
2. The second incident was actually the day of our wedding. Our older lab, who is 3, has asthma and often coughs after playing too hard. PetSmart KNOWS this, as they have been watching our lab for so long now. However, they chose the day of our wedding to call us and let us know that our dog was «coughing» and therefore showing signs of kennel cough, so he could not stay overnight. Even more disappointing, PetSmart would not let either of our dogs stay for the honeymoon we had booked. We now had approximately 24 hours to find an alternate sitter for our two dogs, right in between the wedding and the honeymoon! When we picked up the dogs after the wedding, I did not hear either dog cough all day. There were NO signs of kennel cough. I was so disappointed in PetSmart’s professionalism and lack of knowledge with our dogs. We thought this was a great home away from home for our pups, but we were so wrong.
I would not recommend the pet hotel to any of my family or friends. We were so disappointed that PetSmart let us down when we needed them most for such a big day in our lives.

We love this PetSmart! We did two training classes with Maria for our dog, and she is amazing! Our dog completely transformed after working with Maria. She was just so positive and friendly with us, and our dog absolutely loved her. Maria was incredibly flexible with our schedule, letting us make up classes whenever it was convenient. She was wonderful with all of the different dogs in our classes. We’re moving, but we wish we could take more classes with her. She makes training so fun! If you’re looking for a great trainer, I definitely recommend Maria!
You can’t beat the prices either — we looked for training classes closer to us here in the city, but it was well worth the drive out to Springfield to get more for our money.

This Petsmart has an optimal location in the sprawling suburban complex of Springfield. We have transitioned both our dog and our cat to grain free non-​Chinese origin food and Petsmart seems to have an adequate supply of these items. For a box store, it is clean, well appointed, and it has all the items that one needs for our furry companions. In my opinion, it is much better than its competition 2 miles down the road.

I was here yesterday picking up food and looking for the right brush for my dog. I got into conversation with a workiner named kellie who was able to help me out and find everything I wanted. She was very nice and knowledgable. I will continue on going to this store for all of my pet needs as long as there’s pleasant people like kellie there to help assist me in times of need.

Yay!!! My 3 year old dog just spent a few days at the Petsmart while my family was away on vacation. I was thoroughly impressed! First, it smells GOOD at the check in area! Though the dogs don’t go out, they have indoor play areas with huge windows that people in the store can look through. I like this because I think it provides some accountability. My dog was so happy when we picked him up, then he cried when we left, I think he was sad to leave. I loved the play options and extra walk and treats available for my pooch. We’ll be boarding here again. Thumbs up!
(Full disclosure– we have boarded our dog 3 times a year since he was 6 months old. We used the same facility every time until this time. My dog seemed to have been involved in some sort of altercation the last time he boarded at the other facility– he arrived home with puncture marks all over his throat! The facility claimed he must have had an allergic reaction. I think they were trying to cover up the fact that the dogs were left outside in groups with no supervision. My dog is a very sweet, calm, smart, socialized and friendly standard poodle. We’ll never go back to that place. I am happy we found the Petsmart and we were VERY impressed with their boarding facility!)

This review is strictly for this petsmart– specifically, their doggie day camp.
My boyfriend dropped our 5 month old lab mix for doggie day camp (along with vet records indicating he was a lab mix) and the curt employee named Tricia screening dogs stated that he «looked» like he had some pit in him and that he wouldn’t be allowed to play with other dogs. She did not care that vet records indicated that he was a LAB MIX, and there was no indication anywhere that he had any pit bull in him. She based her screening solely on the way SHE thought that he looked– which is absurd.
I called this store 2 days prior to starting doggie day camp and it was NEVER mentioned that employees have the discretion to segregate dogs based upon appearance.
Leo LOVES playing with other dogs and enjoys puppy classes and trips to the dog park. He is very sweet and well behaved. Unfortunately, because of one employee’s ignorant observation, our dog is being discriminated against. He was unable to play with other dogs and kept in a cage by himself until I could leave work early to pick him up. Um, hello… I could have done that at home. The whole reason why Leo was going to day camp was for SOCIAL INTERACTION WITH OTHER DOGS!
Tricia did not offer my dog a temprament test, she based her discrimination on her perception that he «looked» like a mix that had pit in him. The kicker– Leo had been to the vet in this location 20 feet away from the doggie day camp and the vet labeled him as a lab mix and verified that he did not see any pit in our dog! This woman who screened Leo this morning did not care about any of that– she was the most ignorant, biased, miserable employee and I am beyond disappointed for Leo.
I sure will not frequent this location again based on this one employee’s sheer ignorance. Perhaps she needs glasses, my dog is not a pit bull.

Hmmm… lets see… is a petsmart .all kinds if pet items such as toys, food, birds and so on.

I had to return something to this store. It was an automatic litter box worth about 150.00. I had the receipt but of course my luck, it was washed in certain areas so you couldn’t tell the date it was purchased or how much. The barcode was still there, along with everything else on the receipt. I had my bank account statement, along with the debit card I purchased it on. The lady at the front register was super sweet and said just exchange it with a new one. But I hated the letterbox. It was horrible and required their own special litter box refills and they didn’t work. So I told the lady I would prefer a refund. She called her manager and the manager said «sorry can’t help you. You should have came in 14 days.» Well their return policy is 90 days so I was like isn’t it 90 days. She said well if it was in the last 14 days I would have been able to find it but it’s past that so I can’t help you. So I was ticked because any other company can do a reverse check on a debit/​credit card or she could have seen on my statement it was purchased at that exact store and I had the time on the receipt and do some actual work. But she didn’t. She said there is nothing she can do and that was that. Well I don’t give up that easy. So I went to the other petsmart In Springfield by the Walmart and the manager was extremely helpful with the other staff. I told them what happened at the other store and they said there is a way to get you a new receipt. They said they will email corporate and get it using my time/​date/​debit card #/​and my name but they will be able to get it. So they said it will take a couple days but it will work. I don’t understand why the manager from the Baltimore bike store wouldn’t help me but that’s why this store is getting 2 stars out of 5. It’s the manager’s laziness and attitude to a paying customer. If you don’t have customer service skills them you should be working as a overnight cleaner lady. Thank god for the manager at the marple shopping center petsmart.

Watch for sale items and you can get what you need at a decent price. Grooming prices are reasonable and they have great hours.

They had 1 of the 2 obscure items I needed (wish they carried both). Helpful staff — friendly service. No issues here.
Please stock «blue denim» doggie diapers. My elderly pug needs then (we currently can only get the at MonsterPets in South Philly).

This review is of the PetsHotel located at this particular PetSmart.
While I went off to Disney World for a week, my cat needed a place to stay and this suburban PetSmart offered the best option. It was $ 18/​night (plus extra since he had to stay past check out the day we picked him up) and he received his own special kitty cottage.
The staff is unbelievably friendly and willing to work with you regarding any issues with your pet. I called several times to check in on him and they gave me a full report over the phone.
The Pawgress Report you receive when checking out also gives you a good overview of how they did there — bathroom, playing, eating, along with personal comments on their behavior/​time spent at the hotel (and some coupons!).
Highly recommended for cat owners (can’t say for dog owners but there were plenty of happy looking pups there too!). It’s a great price and close to enough the city/​95/​the airport that it’s still convienent enough, considering the lack of reasonably priced facilities for kitties in the city.

Tax free pet supplies, AWESOME!!! People are really nice too!

This is mostly in relation to the health of PetSmart’s small animals.
I’m not the biggest fan of large chain establishments, but I absolutely love PetSmart. This one especially. I adopted my cat through TWAIN from this location, and love the fact that they don’t sell larger pets (cats/​dogs) and promote adoption instead. If We Love Pets didn’t sell puppies and kittens, I’d be a bigger fan of them, but that’s besides the point.
I’ve bought three rats from PetSmart, one from PetCo, and three I’ve adopted and don’t know their origins. The three rats from PetSmart are happy, healthy, active, have excellent tempers, and have surpassed the average lifespan of rats by over a year now. They are wonderful. The PetCo rat has three tumors, breathing issues, and skin issues. (The vet won’t operate on the tumors because given the slim chance she would make it through, and that she’ll keep developing mammary tumors.) It’s heartbreaking. I love the little rat, but I hate PetCo. Out of the three adopted rats, one has a tumor, one has breathing issues, and one is perfectly fine.
I’ve also had hamsters when I was younger from PetSmart, and a guinea pig, and they were in excellent health too. I don’t know what goes on in the back rooms, but I have heard rumors of isolating sick pets back there. But, common sense, ill animals should always be seperated from the healthy. Sad, but still.
Also, they have an excellent selection of small animal toys and bedding. (I wouldn’t recommend getting a cage from them, I ordered mine online for about 100 less than what it retailed for in store.)
Also, the staff is always well informed.

This review is for the Pet Hotel Only (for dogs):
The service here is absolutely fantastic. Everyone in the Pet Hotel is very welcoming and accommodating. I have never had a problem checking my dog in or out of this hotel.
That being said — I will not be bringing my dog back here to board for one very important reason: even with the kennel cough vaccination, my dog came home with kennel cough on two separate occasions. When I called Petsmart to report this, they didn’t seem very concerned at all and simply said «oh, okay thank you for letting us know.»
Sorry Petsmart, I’ll be going elsewhere in the future.

This renovated ToysRUs building has been transformed into a nice new PetSmart — yes it’s a huge chain and it still looks like a dumpy toy store from the outside — but the pet care services are impressive and the cheapest I’ve seen in the area.
When my favorite pet sitters were booked up I took a chance on the PetsHotel for my dog in April. Services are offered a la carte. Hours are flexible. The décor is overly cheesy, it’s like a Disney World for dogs.
I could have easily booked a package for as low as $ 25 a night. But for my pampered pup I paid about $ 60 for a 2 day 1 night stay (dropped my dog off @ 8am Sat picked him up @ 4pm Sun) which included: private dog suite, fully enclosed room with a tv, cot, lambswool blanket and 3 walks each day (walks are done in an indoor space); two 30 minute play sessions with other dogs; one 30 minute individual play session.
PetsHotel even gave me a report card — a pawgress report — listing categories like Food, Potty, Fun, Bed and Overall. Needless to say, my dog received excellent remarks.
For more information take the video tour — it’s is a good representation of the facilities in Springfield.