Noonan Energy Corporation

I recently bought I house that I had been renting and continued service from Noonan, as that was who my landlord had been using. Here is my story of the past year of home ownership and using Noonan as my oil company (in the Amherst area).
The biggest issue I have is with their customer service.
1. Every time I need to call from set up to questions, the woman on the phone is rude and snappy, this is with the exception of one woman who I spoke with on one occasion. They make it seem as though your call is an inconvenience to their day.
2. During the first year of owning the home we set up a cleaning after several hostile messages left by a woman from the company stating that it needed to be done. In late August a man came and entered my home without permission. This is a big issue with a large dog and a child in the home. He complained that the boiler was too wet and made a big deal out of the fact that we hadn’t run the boiler all summer (because our water heater is electric). Sorry?
The president of the company did respond to my complaint but only about the man entering my home without permission stating that, that was not the way they are supposed to handle a home visit. I appreciated that.
3. A few months later come to find out there is an issue with a pump and there is leaking that was never noticed by the man doing the cleaning. A very nice man from Noonan came and fixed the issue no problems until the billing.
I receive and pay the bill. I continue to receive this bill for 5 months, calling every month to sort out the fact that I had paid it. Every time the woman was rude and claimed that she could not fix the issue but would have it taken care of, which took 5 months and 6 phone calls to do.
4. There was some soot build up and a bit of an oil smell this past 2 months, I finally call to have it looked at and the same man who fixed the pump came to take a look. He stated that the cleaning was never done properly in the first place, that the man did not do a very good job and if it had been him he would of had us leave the boiler run for a day and come back to do a proper cleaning the next day. he also stated that the nozzle which was blocked up due to the poor cleaning should be fine until the fall of 2016.
5. I called as soon as I received the bill to discuss the fact that this second cleaning was in part due to the failure to do a good job the first time, the woman on the phone was as usual very unpleasant and handed me off to a man in the office. The man did not really care to hear what I had been told by the gentleman who had actually been at my home and said everything was unrelated. He was very condescending and quick to talk over me as to avoid actually addressing my actual issues. He stated that the first cleaning was done poorly because it had been 4 years since the previous cleaning, coming across as though it was my fault though I have owned the home for less than a year.
6. The only positive is that the president did address a large issue personally, they have a few people who work for them that are no nonsense and professional, and that their deliveries are done on a regular timely manner.
I personally am switching my service to another company as no one should feel it is such an unpleasant chore to deal with their oil company.

I was a long time (50+ years) customer of East Springfield Oil, in the fall I recieved a letter they were purchased by Noonan. SInce that time I had nothing but problems with customer service, tank fills and service needs. I was extreemly sad about having to change heating companies after all that time, but the phone customer service was so bad I felt disrespected… will never go back.